RefWorks is a web-based citation management tool that allows users to import references from online databases, organize them into folders, insert citations into Word documents, and automatically generate bibliographies. The tutorial covers how to create a RefWorks account, import references from databases, organize references into folders, insert citations into a Word document using Write-N-Cite, and generate a bibliography from the citations. Users are instructed to contact the RefWorks administrator for login details and access online tutorials for more in-depth training.