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Big picture small_budget_km_in_non-profits

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Money isn’t everything – knowledge management can be successful in non-profits, even with little (or practically no) resources. A strategy, however, is essential. Learn how change management …

Money isn’t everything – knowledge management can be successful in non-profits, even with little (or practically no) resources. A strategy, however, is essential. Learn how change management principles can be adapted for this purpose, as well as practical advice for the reality of working in a non-profit.

Presented by Ms. Jan Combopiano. She currently serves as the Vice President and Chief Knowledge Officer for Catalyst.

Published in: Business, Education

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Transcript

  • 1. Big Picture, Small Budget:
    Knowledge Management in Non-Profits
    Jan Combopiano
    July 26, 2011
  • 2. Key Takeaway
    Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.
    Peter Drucker
    Successful Knowledge Management is at heart Change Management…
    Copyright Catalyst -
    2
  • 3. Setting the Stage
    =
    Change Management
    Knowledge
    Management
    Common denominator is Management
    Copyright Catalyst -
    3
  • 4. Knowledge Management
  • 5. Knowledge Management 101
    What’s it about?
    Creation, Capture, Codification, Access, and Disposition
    What is needed?
    Culture, Structure, and Technology
    5
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  • 6. KM at Catalyst
    Capture –
    Creation –
    Codification –
    6
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  • 7. KM at Catalyst
    Access –
    Disposition –
    7
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  • 8. Non-Profit Reality
  • 9. Non-Profit World
    Lack of Money
    A Ton of Work
    9
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  • 10. Challenges for Non-Profits
    We don’t have money to spend on KM…
    It’s hard to get buy-in from upper management…
    There’s a lack of understanding on how to actually implement some of the KM ideas…
    10
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  • 11. Change Management
  • 12. Change Management 101
    Context Matters
    12
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  • 13. Change Management 101
    Change Model from Strategy Matters
    13
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  • 14. Change Management 101
    Direct the Rider
    Find the Bright Spots
    Script the Moves
    Create a Destination Postcard
    Motivate the Elephant
    Find the Feeling
    Shrink the Change
    Grow Your People
    Shape the Path
    Tweak the Environment
    Build Habits
    Rally the Herd
    Switch: How to Change Things When Change Is Hard
    14
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  • 15. Lessons Learned
  • 16. Lessons Learned
    Beware of Gifts
    16
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  • 17. Lessons Learned
    Expensive does not equal usefulness
    17
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  • 18. Lessons Learned
    It really does take a village- use it
    18
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  • 19. Lessons Learned
    Make Time Your Friend
    19
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  • 20. Questions?
    20
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  • 21. Tools
    Free Stuff
    • Microsoft Office (InfoPath, Publisher)
    • 22. Google (Calendar, Docs, Picnik, Sites)
    • 23. Social Media (Twitter, Facebook, YouTube, LinkedIn, etc)
    • 24. Freeware/Open Source (Audacity, Join.Me, Skype, Wikispaces, Xtranormal)
    • 25. Cell phone with audio/video capability
    Moderately-Priced Stuff
    • Digital Recorders
    • 26. QuickTime Pro
    21
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  • 27. Resources
    Chip & Dan Heath, Switch: How to Change Things When Change is Hard(Broadway Books, 2010).
    PeterDrucker, “Managing Oneself,” Harvard Business Review (January 2005).
    Jeanine Prime, Marissa Agin, and Heather Foust-Cummings, Strategy Matters: Evaluating Company Approaches for Creating Inclusive Workplaces (Catalyst, 2010).
    22
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