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Presentation management chapter 14


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  • 1. Paññãsãstra University of Cambodia Siem Reap Campus 2014-2015 CHAPTER 14 Prof: Chhun Samlie Group 5: - Ket Sambath MANAGERAIL COMMUNICATION - Nhean Seila - Meas Searey Roth Good - Sek Sophea - Mao Sophoan Bad
  • 2. Contents Page. 1. Introduction 2. The natural of managerial communication 3. Types of communication 4. Basic components of the communication process 5. Managing diversity: Cultural context 6. Communication Skill 7. Group communication network 8. Conclusion 9. References
  • 3. Introduction We are all living in this world, we need to have other people to living with us. Why you need to them? Every your actions, you need to have a partner or other people around you to help you. You need to have a good relationship with your beloved or other people. In order to have a good relationship between you and other people, we have to communicate to each others. Even though, you think you have a highest position in an organization but you still need to make very good relationship between you and your team work.
  • 4. The Nature of Managerial Communication Communication is the exchange of message between people or reach common meaning (Baskin & Aronoff 1980). Communication can be divided broadly into 2 categories: - Verbal Communication - Non-verbal Communication
  • 5. Verbal Communication Verbal communication is the written or oral use of words to communicate. Both written and oral communications pervade organization. - Oral Communication: An oral communication can be formal or informal. - Written Communication: Written means of business communication.
  • 6. Non-Verbal Communication Non-Verbal communication uses elements and behaviors that are not coded into words. Non-Verbal communication divided into 4 types are: - Kinesics behaviors - Proxemics - Paralanguage - Object Language
  • 7. Basic Components of the communication process The communication process’s basic components helps us understand how challenging effective organizational communication can be. - Sender: Initiator of the message - Encoding: Process of translating an intended message into words and gestures.
  • 8. Basic Components of the communication process - Message: Outcome of the encoding process, which consists of verbal and non-verbal symbols developed to convey meaning to the receiver. - Receiver: Person who receive the whom message is exchanged.
  • 9. Basic Components of the communication process - Decoding: Process of translating symbols into the interpreted message. - Noise: Any factor in the communication process that interferes with exchanging messages and achieving common meaning. - Feedback: Receiver’s basic response to the interpreted message .
  • 10. Managing Diversity: Cultural Context Culture also influences communication and interpersonal process. Context includes situational factors such as participants 'roles, existing relationships and non-verbal communication. Culture context has 2 parts: - High Context Culture - Low Context Culture
  • 11. High Context Culture High Context Culture emphasize establishing and strengthening relationships in communication while exchanging information.
  • 12. High Context Culture Low Context Culture, the emphasis is on information exchange and is less focused on building relationships by communication.
  • 13. Communication Skill To be effective communicators in various settings, managers need strong listening and feedback skills. - Listening Skill is a process of receiving, focusing, accepting and storing the spoken words - Feedback is a reply to a message. Feedback can be oral or written.
  • 14. Centralized Networks
  • 15. Decentralized Networks
  • 16. Conclusion Managerial communication must has good relationship and the help each others, even though you are in high position. Moreover, the managers have to have communication skill, verbal and non-verbal.
  • 17. References  Management A Pacific Rim Focus 5e, fifth edited by McGraw Hill Companies   Some own ideas
  • 18. THANK YOU FOR YOUR attention Welcome for questions