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Who is Human Capital Management Institute and Sonya Sullins?e

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Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers... …

Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers...

Or you are a professional seeking the motivation and inspiration to further develop your Leadership, Communication and Interpersonal skills...

We will help you achieve your goals!

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  • I’m Sonya Sullins, my “family” business, Harbor Senior Concepts, has provided Long Term Care services for 20 years. Also, I’m the owner of Human Capital Management Institute – where our mission is to inspire professionals and organizations to achieve peak performance through people, planning and purpose.What makes me different as a consultant is that I bring to the table the provider side perspective…and when I work as a consultant in the SL industry, I bring a deep understanding of your challenges.Since my true inspiration is in developing people and organizations, I am a qualified practitioner of multiple employee and organizational development assessments. I’ve had the privilege to study with Gallup University to hone my leadership and human capital development skills. And I’m a published author in CEO Refresher, Ezine Articles, HR.com and various others. I have enjoyed 20 years of training, facilitating workshops and developing content for cutting edge learning. Over the past 12 years or so I've been consulting with organizations and coaching professionals. Thank you for joining me today – as I’m deeply passionate about the topic of “Customer Devotion” and YOU ALL must be to if you are here with me today!
  • Transcript

    • 1. Who isHuman Capital Management Institute?
      Sonya Sullins, MBA
      Human Capital Consultant, Executive Coach and Speaker
      "We inspire professionals and organizations to achieve peak performance through people, passion and purpose." 
       
    • 2. The way to gain a good reputation, is to endeavor to be what you desire to appear.SOCRATES
      To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.UNKNOWN
    • 3. Who is Human Capital Management Institute?
      ~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.
      ~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.
    • 4. How Are We Different?
      Specialized Training: Gallup University
      Experience and Outcomes: Achieved intended outcomes for hundreds of workgroups within various organizations
      Approach: C-Level to Front line
      no stone left unturned, utmost respect for all, close communication gaps and build trust
      Individualized: More than “organizational goals”… Each department/manager has unique action plan
      Create the Culture: Of Accountability and of Trust
      More than an accountability partner – I teach how to hold each other accountable
      Culture of Trust = Character and Competence
      Education: People can’t succeed if they don’t know what to do…we close that gap, too.
    • 5. Founded by...
      Sonya Sullins , MBA ~ Principal Consultant
      20 years experience as a trainer, speaker and workshop facilitator
      Over a dozen years experience consulting and coaching
      Gallup University: Trained in Leadership, Management, and building a Strengths-Based organization
      Employee Engagement Specialist
      Organizational Behavior Background
      IT and Project Management Background
      MBTI (Myers Briggs Type Indicator) Qualified Practitioner
      Franklin Covey Certified
      BBA Finance and Marketing MBA Business Strategy
    • 6. Sonya says…
      ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is frustrated with their experience.
      ~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results!
      “ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.”
      “We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”
    • 7. Continuum and Gap Analysis…We are all somewhere on this vast continuum!
    • 8. “Our destination is where we start.
      Our destination is to create a dynamic workplace that people will be attracted to…
      …where we will be able to retain the most talented and productive people and have a positive impact upon the customers we serve.”
    • 9. Focus onOutcomes
      How do we get there?
      “Physician”+”Patient”=Management Plan
      WHERE=
      6. Outcomes
      HOW =
      3. Communicate
      4. ACT
      5. Recognize & Follow Up
      You don’t know what you don’t know…
      Survey = blood pressure cuff
      NOW=
      Select
      Engage
      Where you will be in the future…
    • 10. Employee Engagement…
    • 11. Also, the Means to the End…
      38% higher customer loyalty scores
      22% higher productivity
      27% higher profits
      39% higher retention
      *Gallup
    • 12. Things to Remember…
      Number one predictor of Customer Loyalty is…
      …Employee Retention of top performers
      Number one predictor of Employee Retention is…
      …Employee Engagement
      Great Leaders create Engaged Teams
      It’s all about making the connection = relationships
      Therefore:
      Employee Engagement = Customer Engagement
    • 13. Real People. Real Success.
    • 14. Services
      N-Gage Assessment
      Employee, Customer, Referral Source
      Outcome-Based Action Plans
      Executive Coaching/Consulting
      Key Note Speaking
      Workshops and Training
    • 15. Areas of Expertise
      Employee Engagement
      Customer Devotion & Service Recovery
      Attracting & Selecting Top Talent
      Motivating & Retaining Top Talent
      Leadership/Management Development
      Effective Communication
      Interpersonal Skills
      Emotional Intelligence
      Improving Teamwork
      Performance Planning
    • 16. Workshops/Keynotes/Training
      S.T.E.P. into Success…Customer Devotion in 4 Steps!
      Are you Plagued With a Couple of “Bad Apples” in Your Employee Bushel? Retain the Best and Get Rid of the Rest!
      Service Recovery: Turning “Raging Mad” into “Raving Fan”
      Change Management: Turn Change into Your Advantage
      Building A Culture of Trust: Character and Competence – Keys to Your Success
      Leading Edge of Leadership: How to Develop a Top Performing Team
      7 Deadly Sins of Marketing Senior Living
    • 17. Workshops/Keynotes/Training
      Effective Communication: Keeping Your Cool When Your Temperature’s Rising
      Compassion Mastery: Nurturing Others While Keeping Yourself in Balance
      Achieving the Perfect Balance: Learn How to Assert Yourself…Respectfully and Respectably
      Emotional Intelligence: Learn How to Understand and Manage Your Emotions for Personal and Professional Effectiveness
      Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness
    • 18. For more information on programs, or to schedule a strategy session – Contact Sonya Today:
      Sonya@SonyaSullins.com
      www.SonyaSullins.com
      Toll Free: 877-HUMAN10 or (608) 279-0691
      "We specialize in helping organizations select, motivate and retain top talent
      and create fiercely loyal, devoted customers.
       

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