Who isHuman Capital Management Institute?<br />Sonya Sullins, MBA<br />Human Capital Consultant, Executive Coach and Speak...
The way to gain a good reputation, is to endeavor to be                                    what you desire to appear.SOCRA...
Who is Human Capital Management Institute?<br />~We specialize in helping organizations select, motivate and retain top ta...
How Are We Different?<br />Specialized Training:  Gallup University<br />Experience and Outcomes:  Achieved intended outco...
    Founded by...<br />Sonya Sullins , MBA ~ Principal Consultant<br />20 years experience as a trainer, speaker and      ...
Sonya says…<br />   ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is f...
Continuum and Gap Analysis…We are all somewhere on this vast continuum!<br />
“Our destination is where we start.  <br />Our destination is to create a   dynamic workplace that people     will be attr...
Focus onOutcomes<br />         How do we get there?<br /> “Physician”+”Patient”=Management Plan<br />WHERE=  <br />6.  Out...
Employee Engagement…<br />
Also, the Means to the End…<br />38% higher customer loyalty scores<br />22% higher productivity<br />27% higher profits<b...
Things to Remember…<br />Number one predictor of Customer Loyalty is…<br />…Employee Retention of top performers<br />Numb...
Real People. Real Success.<br />
Services<br />N-Gage Assessment<br />Employee, Customer, Referral Source<br />Outcome-Based Action Plans<br />Executive Co...
Areas of Expertise<br />Employee Engagement<br />Customer Devotion & Service Recovery<br />Attracting & Selecting Top Tale...
Workshops/Keynotes/Training<br />S.T.E.P. into Success…Customer Devotion in 4 Steps!<br />Are you Plagued With a Couple of...
Workshops/Keynotes/Training<br />Effective Communication:  Keeping Your Cool When Your Temperature’s Rising<br />Compassio...
For more information on programs, or to schedule a strategy session – Contact Sonya Today:<br />Sonya@SonyaSullins.com<br ...
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Who is Human Capital Management Institute and Sonya Sullins

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Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers...

Or you are a professional seeking the motivation and inspiration to further develop your Leadership, Communication and Interpersonal skills...

We will help you achieve your goals!

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  • I’m Sonya Sullins, my “family” business, Harbor Senior Concepts, has provided Long Term Care services for 20 years. Also, I’m the owner of Human Capital Management Institute – where our mission is to inspire professionals and organizations to achieve peak performance through people, planning and purpose.What makes me different as a consultant is that I bring to the table the provider side perspective…and when I work as a consultant in the SL industry, I bring a deep understanding of your challenges.Since my true inspiration is in developing people and organizations, I am a qualified practitioner of multiple employee and organizational development assessments. I’ve had the privilege to study with Gallup University to hone my leadership and human capital development skills. And I’m a published author in CEO Refresher, Ezine Articles, HR.com and various others. I have enjoyed 20 years of training, facilitating workshops and developing content for cutting edge learning. Over the past 12 years or so I&apos;ve been consulting with organizations and coaching professionals. Thank you for joining me today – as I’m deeply passionate about the topic of “Customer Devotion” and YOU ALL must be to if you are here with me today!
  • Who is Human Capital Management Institute and Sonya Sullins

    1. 1. Who isHuman Capital Management Institute?<br />Sonya Sullins, MBA<br />Human Capital Consultant, Executive Coach and Speaker<br />"We inspire professionals and organizations to achieve peak performance through people, passion and purpose."  <br />  <br />
    2. 2. The way to gain a good reputation, is to endeavor to be what you desire to appear.SOCRATES<br /> To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.UNKNOWN<br />
    3. 3. Who is Human Capital Management Institute?<br />~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.<br />~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.<br />
    4. 4. How Are We Different?<br />Specialized Training: Gallup University<br />Experience and Outcomes: Achieved intended outcomes for hundreds of workgroups within various organizations<br />Approach: C-Level to Front line <br />no stone left unturned, utmost respect for all, close communication gaps and build trust<br />Individualized: More than “organizational goals”… Each department/manager has unique action plan<br />Create the Culture: Of Accountability and of Trust<br />More than an accountability partner – I teach how to hold each other accountable<br />Culture of Trust = Character and Competence <br />Education: People can’t succeed if they don’t know what to do…we close that gap, too.<br />
    5. 5. Founded by...<br />Sonya Sullins , MBA ~ Principal Consultant<br />20 years experience as a trainer, speaker and workshop facilitator<br />Over a dozen years experience consulting and coaching<br />Gallup University: Trained in Leadership, Management, and building a Strengths-Based organization<br />Employee Engagement Specialist<br />Organizational Behavior Background<br />IT and Project Management Background<br />MBTI (Myers Briggs Type Indicator) Qualified Practitioner<br />Franklin Covey Certified<br />BBA Finance and Marketing MBA Business Strategy<br />
    6. 6. Sonya says…<br /> ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is frustrated with their experience. <br /> ~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results! <br /> “ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.” <br /> “We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”<br />
    7. 7. Continuum and Gap Analysis…We are all somewhere on this vast continuum!<br />
    8. 8. “Our destination is where we start. <br />Our destination is to create a dynamic workplace that people will be attracted to…<br />…where we will be able to retain the most talented and productive people and have a positive impact upon the customers we serve.”<br />
    9. 9. Focus onOutcomes<br /> How do we get there?<br /> “Physician”+”Patient”=Management Plan<br />WHERE= <br />6. Outcomes<br />HOW = <br />3. Communicate<br />4. ACT<br />5. Recognize & Follow Up<br />You don’t know what you don’t know…<br /> Survey = blood pressure cuff<br />NOW=<br />Select <br />Engage<br />Where you will be in the future…<br />
    10. 10. Employee Engagement…<br />
    11. 11. Also, the Means to the End…<br />38% higher customer loyalty scores<br />22% higher productivity<br />27% higher profits<br />39% higher retention<br />*Gallup<br />
    12. 12. Things to Remember…<br />Number one predictor of Customer Loyalty is…<br />…Employee Retention of top performers<br />Number one predictor of Employee Retention is…<br />…Employee Engagement<br />Great Leaders create Engaged Teams<br />It’s all about making the connection = relationships<br />Therefore:<br />Employee Engagement = Customer Engagement<br />
    13. 13. Real People. Real Success.<br />
    14. 14. Services<br />N-Gage Assessment<br />Employee, Customer, Referral Source<br />Outcome-Based Action Plans<br />Executive Coaching/Consulting<br />Key Note Speaking<br />Workshops and Training<br />
    15. 15. Areas of Expertise<br />Employee Engagement<br />Customer Devotion & Service Recovery<br />Attracting & Selecting Top Talent<br />Motivating & Retaining Top Talent <br />Leadership/Management Development<br />Effective Communication<br />Interpersonal Skills <br />Emotional Intelligence <br />Improving Teamwork<br />Performance Planning<br />
    16. 16. Workshops/Keynotes/Training<br />S.T.E.P. into Success…Customer Devotion in 4 Steps!<br />Are you Plagued With a Couple of “Bad Apples” in Your Employee Bushel? Retain the Best and Get Rid of the Rest!<br />Service Recovery: Turning “Raging Mad” into “Raving Fan”<br />Change Management: Turn Change into Your Advantage<br />Building A Culture of Trust: Character and Competence – Keys to Your Success<br />Leading Edge of Leadership: How to Develop a Top Performing Team<br />7 Deadly Sins of Marketing Senior Living<br />
    17. 17. Workshops/Keynotes/Training<br />Effective Communication: Keeping Your Cool When Your Temperature’s Rising<br />Compassion Mastery: Nurturing Others While Keeping Yourself in Balance<br />Achieving the Perfect Balance: Learn How to Assert Yourself…Respectfully and Respectably<br />Emotional Intelligence: Learn How to Understand and Manage Your Emotions for Personal and Professional Effectiveness <br />Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness<br />
    18. 18. For more information on programs, or to schedule a strategy session – Contact Sonya Today:<br />Sonya@SonyaSullins.com<br />www.SonyaSullins.com<br />Toll Free: 877-HUMAN10 or (608) 279-0691<br />"We specialize in helping organizations select, motivate and retain top talent <br />and create fiercely loyal, devoted customers. <br />  <br />
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