Who is Human Capital Management Institute and Sonya Sullins
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Who is Human Capital Management Institute and Sonya Sullins

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Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers... ...

Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers...

Or you are a professional seeking the motivation and inspiration to further develop your Leadership, Communication and Interpersonal skills...

We will help you achieve your goals!

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  • I’m Sonya Sullins, my “family” business, Harbor Senior Concepts, has provided Long Term Care services for 20 years. Also, I’m the owner of Human Capital Management Institute – where our mission is to inspire professionals and organizations to achieve peak performance through people, planning and purpose.What makes me different as a consultant is that I bring to the table the provider side perspective…and when I work as a consultant in the SL industry, I bring a deep understanding of your challenges.Since my true inspiration is in developing people and organizations, I am a qualified practitioner of multiple employee and organizational development assessments. I’ve had the privilege to study with Gallup University to hone my leadership and human capital development skills. And I’m a published author in CEO Refresher, Ezine Articles, HR.com and various others. I have enjoyed 20 years of training, facilitating workshops and developing content for cutting edge learning. Over the past 12 years or so I've been consulting with organizations and coaching professionals. Thank you for joining me today – as I’m deeply passionate about the topic of “Customer Devotion” and YOU ALL must be to if you are here with me today!

Transcript

  • 1. Who isHuman Capital Management Institute?
    Sonya Sullins, MBA
    Human Capital Consultant, Executive Coach and Speaker
    "We inspire professionals and organizations to achieve peak performance through people, passion and purpose." 
     
  • 2. The way to gain a good reputation, is to endeavor to be what you desire to appear.SOCRATES
    To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.UNKNOWN
  • 3. Who is Human Capital Management Institute?
    ~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.
    ~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.
  • 4. How Are We Different?
    Specialized Training: Gallup University
    Experience and Outcomes: Achieved intended outcomes for hundreds of workgroups within various organizations
    Approach: C-Level to Front line
    no stone left unturned, utmost respect for all, close communication gaps and build trust
    Individualized: More than “organizational goals”… Each department/manager has unique action plan
    Create the Culture: Of Accountability and of Trust
    More than an accountability partner – I teach how to hold each other accountable
    Culture of Trust = Character and Competence
    Education: People can’t succeed if they don’t know what to do…we close that gap, too.
  • 5. Founded by...
    Sonya Sullins , MBA ~ Principal Consultant
    20 years experience as a trainer, speaker and workshop facilitator
    Over a dozen years experience consulting and coaching
    Gallup University: Trained in Leadership, Management, and building a Strengths-Based organization
    Employee Engagement Specialist
    Organizational Behavior Background
    IT and Project Management Background
    MBTI (Myers Briggs Type Indicator) Qualified Practitioner
    Franklin Covey Certified
    BBA Finance and Marketing MBA Business Strategy
  • 6. Sonya says…
    ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is frustrated with their experience.
    ~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results!
    “ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.”
    “We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”
  • 7. Continuum and Gap Analysis…We are all somewhere on this vast continuum!
  • 8. “Our destination is where we start.
    Our destination is to create a dynamic workplace that people will be attracted to…
    …where we will be able to retain the most talented and productive people and have a positive impact upon the customers we serve.”
  • 9. Focus onOutcomes
    How do we get there?
    “Physician”+”Patient”=Management Plan
    WHERE=
    6. Outcomes
    HOW =
    3. Communicate
    4. ACT
    5. Recognize & Follow Up
    You don’t know what you don’t know…
    Survey = blood pressure cuff
    NOW=
    Select
    Engage
    Where you will be in the future…
  • 10. Employee Engagement…
  • 11. Also, the Means to the End…
    38% higher customer loyalty scores
    22% higher productivity
    27% higher profits
    39% higher retention
    *Gallup
  • 12. Things to Remember…
    Number one predictor of Customer Loyalty is…
    …Employee Retention of top performers
    Number one predictor of Employee Retention is…
    …Employee Engagement
    Great Leaders create Engaged Teams
    It’s all about making the connection = relationships
    Therefore:
    Employee Engagement = Customer Engagement
  • 13. Real People. Real Success.
  • 14. Services
    N-Gage Assessment
    Employee, Customer, Referral Source
    Outcome-Based Action Plans
    Executive Coaching/Consulting
    Key Note Speaking
    Workshops and Training
  • 15. Areas of Expertise
    Employee Engagement
    Customer Devotion & Service Recovery
    Attracting & Selecting Top Talent
    Motivating & Retaining Top Talent
    Leadership/Management Development
    Effective Communication
    Interpersonal Skills
    Emotional Intelligence
    Improving Teamwork
    Performance Planning
  • 16. Workshops/Keynotes/Training
    S.T.E.P. into Success…Customer Devotion in 4 Steps!
    Are you Plagued With a Couple of “Bad Apples” in Your Employee Bushel? Retain the Best and Get Rid of the Rest!
    Service Recovery: Turning “Raging Mad” into “Raving Fan”
    Change Management: Turn Change into Your Advantage
    Building A Culture of Trust: Character and Competence – Keys to Your Success
    Leading Edge of Leadership: How to Develop a Top Performing Team
    7 Deadly Sins of Marketing Senior Living
  • 17. Workshops/Keynotes/Training
    Effective Communication: Keeping Your Cool When Your Temperature’s Rising
    Compassion Mastery: Nurturing Others While Keeping Yourself in Balance
    Achieving the Perfect Balance: Learn How to Assert Yourself…Respectfully and Respectably
    Emotional Intelligence: Learn How to Understand and Manage Your Emotions for Personal and Professional Effectiveness
    Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness
  • 18. For more information on programs, or to schedule a strategy session – Contact Sonya Today:
    Sonya@SonyaSullins.com
    www.SonyaSullins.com
    Toll Free: 877-HUMAN10 or (608) 279-0691
    "We specialize in helping organizations select, motivate and retain top talent
    and create fiercely loyal, devoted customers.