Who is Human Capital Management Institute and Sonya Sullins


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Whether you are an organization seeking to motivate and retain your top talent and create fiercely loyal, devoted customers...

Or you are a professional seeking the motivation and inspiration to further develop your Leadership, Communication and Interpersonal skills...

We will help you achieve your goals!

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  • I’m Sonya Sullins, my “family” business, Harbor Senior Concepts, has provided Long Term Care services for 20 years. Also, I’m the owner of Human Capital Management Institute – where our mission is to inspire professionals and organizations to achieve peak performance through people, planning and purpose.What makes me different as a consultant is that I bring to the table the provider side perspective…and when I work as a consultant in the SL industry, I bring a deep understanding of your challenges.Since my true inspiration is in developing people and organizations, I am a qualified practitioner of multiple employee and organizational development assessments. I’ve had the privilege to study with Gallup University to hone my leadership and human capital development skills. And I’m a published author in CEO Refresher, Ezine Articles, HR.com and various others. I have enjoyed 20 years of training, facilitating workshops and developing content for cutting edge learning. Over the past 12 years or so I've been consulting with organizations and coaching professionals. Thank you for joining me today – as I’m deeply passionate about the topic of “Customer Devotion” and YOU ALL must be to if you are here with me today!
  • Who is Human Capital Management Institute and Sonya Sullins

    1. 1. Who isHuman Capital Management Institute?<br />Sonya Sullins, MBA<br />Human Capital Consultant, Executive Coach and Speaker<br />"We inspire professionals and organizations to achieve peak performance through people, passion and purpose."  <br />  <br />
    2. 2. The way to gain a good reputation, is to endeavor to be what you desire to appear.SOCRATES<br /> To my customer.I may not have the answer, but I’ll find it.I may not have the time, but I’ll make it.UNKNOWN<br />
    3. 3. Who is Human Capital Management Institute?<br />~We specialize in helping organizations select, motivate and retain top talent and create fiercely loyal, devoted customers.<br />~We motivate and inspire professionals to develop their Leadership, Communication and Interpersonal Skills.<br />
    4. 4. How Are We Different?<br />Specialized Training: Gallup University<br />Experience and Outcomes: Achieved intended outcomes for hundreds of workgroups within various organizations<br />Approach: C-Level to Front line <br />no stone left unturned, utmost respect for all, close communication gaps and build trust<br />Individualized: More than “organizational goals”… Each department/manager has unique action plan<br />Create the Culture: Of Accountability and of Trust<br />More than an accountability partner – I teach how to hold each other accountable<br />Culture of Trust = Character and Competence <br />Education: People can’t succeed if they don’t know what to do…we close that gap, too.<br />
    5. 5. Founded by...<br />Sonya Sullins , MBA ~ Principal Consultant<br />20 years experience as a trainer, speaker and workshop facilitator<br />Over a dozen years experience consulting and coaching<br />Gallup University: Trained in Leadership, Management, and building a Strengths-Based organization<br />Employee Engagement Specialist<br />Organizational Behavior Background<br />IT and Project Management Background<br />MBTI (Myers Briggs Type Indicator) Qualified Practitioner<br />Franklin Covey Certified<br />BBA Finance and Marketing MBA Business Strategy<br />
    6. 6. Sonya says…<br /> ~We all know how hard it is to get and keep top talent, and how challenging it is when a customer is frustrated with their experience. <br /> ~You will reach your goals, regardless of your starting point…with your commitment and motivation, and our expertise and guidance, you will see real results! <br /> “ I like to say that I get people ‘unstuck’ from thinking that there’s no solution.” <br /> “We will discover how to overcome challenges. After all, high standards and excellent results make life at work engaging and fulfilling!”<br />
    7. 7. Continuum and Gap Analysis…We are all somewhere on this vast continuum!<br />
    8. 8. “Our destination is where we start. <br />Our destination is to create a dynamic workplace that people will be attracted to…<br />…where we will be able to retain the most talented and productive people and have a positive impact upon the customers we serve.”<br />
    9. 9. Focus onOutcomes<br /> How do we get there?<br /> “Physician”+”Patient”=Management Plan<br />WHERE= <br />6. Outcomes<br />HOW = <br />3. Communicate<br />4. ACT<br />5. Recognize & Follow Up<br />You don’t know what you don’t know…<br /> Survey = blood pressure cuff<br />NOW=<br />Select <br />Engage<br />Where you will be in the future…<br />
    10. 10. Employee Engagement…<br />
    11. 11. Also, the Means to the End…<br />38% higher customer loyalty scores<br />22% higher productivity<br />27% higher profits<br />39% higher retention<br />*Gallup<br />
    12. 12. Things to Remember…<br />Number one predictor of Customer Loyalty is…<br />…Employee Retention of top performers<br />Number one predictor of Employee Retention is…<br />…Employee Engagement<br />Great Leaders create Engaged Teams<br />It’s all about making the connection = relationships<br />Therefore:<br />Employee Engagement = Customer Engagement<br />
    13. 13. Real People. Real Success.<br />
    14. 14. Services<br />N-Gage Assessment<br />Employee, Customer, Referral Source<br />Outcome-Based Action Plans<br />Executive Coaching/Consulting<br />Key Note Speaking<br />Workshops and Training<br />
    15. 15. Areas of Expertise<br />Employee Engagement<br />Customer Devotion & Service Recovery<br />Attracting & Selecting Top Talent<br />Motivating & Retaining Top Talent <br />Leadership/Management Development<br />Effective Communication<br />Interpersonal Skills <br />Emotional Intelligence <br />Improving Teamwork<br />Performance Planning<br />
    16. 16. Workshops/Keynotes/Training<br />S.T.E.P. into Success…Customer Devotion in 4 Steps!<br />Are you Plagued With a Couple of “Bad Apples” in Your Employee Bushel? Retain the Best and Get Rid of the Rest!<br />Service Recovery: Turning “Raging Mad” into “Raving Fan”<br />Change Management: Turn Change into Your Advantage<br />Building A Culture of Trust: Character and Competence – Keys to Your Success<br />Leading Edge of Leadership: How to Develop a Top Performing Team<br />7 Deadly Sins of Marketing Senior Living<br />
    17. 17. Workshops/Keynotes/Training<br />Effective Communication: Keeping Your Cool When Your Temperature’s Rising<br />Compassion Mastery: Nurturing Others While Keeping Yourself in Balance<br />Achieving the Perfect Balance: Learn How to Assert Yourself…Respectfully and Respectably<br />Emotional Intelligence: Learn How to Understand and Manage Your Emotions for Personal and Professional Effectiveness <br />Sharpen Your Saw! Lean How to Keep Stress at Bay and Improve Your Optimism and Happiness<br />
    18. 18. For more information on programs, or to schedule a strategy session – Contact Sonya Today:<br />Sonya@SonyaSullins.com<br />www.SonyaSullins.com<br />Toll Free: 877-HUMAN10 or (608) 279-0691<br />"We specialize in helping organizations select, motivate and retain top talent <br />and create fiercely loyal, devoted customers. <br />  <br />