Library service Psycology
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Library service Psycology

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This slides are based on knowledge about behavior for service in library and information resourses with aim to be the excellent office.

This slides are based on knowledge about behavior for service in library and information resourses with aim to be the excellent office.

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  • 1. Library service psycology By... Songsri Deesrikaew Khon Kaen University Thailand
  • 2. What ? Psycology => Behavior Service => Helping Helping behavior
  • 3. Why? Library Staff Users/ customers Social performance Values
  • 4. Library Vision Mission Support academic
  • 5. Basic element Library Users Customer is the king
  • 6. Service is a heart of the library organizing
  • 7. Quality of service Satisfaction
  • 8. What we want? - Knowledge - Positive thinking -Be active - Be lively - Respectfully - Care
  • 9. Knowledge Contents strategy Users Staff structure พฤติกรรม
  • 10. Positive thinking Faith honor participate
  • 11. Be active Proactive Intime Diligent Volunteer Creative thinking
  • 12. Be lively Fresh Cheerful Healthy Happy Vigorous Joyful Delight Offer
  • 13. Respectfully Polite Gentle Civilly Cool Courteously
  • 14. Care Inquire after Concern Appraise Make an adjustment
  • 15. Staff Best practice on service High score satisfaction
  • 16. Keyword Lib. Behavior for service Users’ attitude
  • 17. Best behavior on service Excellent library
  • 18. Thank you Good bye