Transcending e-Government: a Case of Mobile Government in Beijing

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Presentation at The First European Conference on Mobile Government, 12 July 2005, Brighton UK

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Transcending e-Government: a Case of Mobile Government in Beijing

  1. 1. The First European Conference on Mobile Government 12 July 2005, Brighton UK Transcending e-Government: a Case of Mobile Government in Beijing SONG Gang Department of Information Systems London School of Economics and Political Science
  2. 2. Understanding Mobility Micro, Remote and Local Mobility Local, Regional and Global Mobility Wandering, Traveling and visiting Kristofferson and Ljungberg, 2000
  3. 3. Mobility Beyond the Obvious Spatial Rigidly confined Moving freely Mobilization of Interaction Temporal Contextual Linear clock time Locally conditioned Social time Flexibly coordinated Kakihara and Sørensen, 2002
  4. 4. Fluid Work Practice Region Network Fluid Boundary Relation Variation and Transformation Social Topology (Mol and Law, 1994 )
  5. 5. Duality of Mobility Mobility as stability: an interactional view Mobility as fluidity: an organizational view Mobility does not mean independence from place but rather an optimal dialectic between real and virtual environment, between stability and fluidity Pica and Kakihara, 2003
  6. 6. E-Government and Mobile Government E-Government as online Internet portal? Government Response to address the mobility of government itself, and the mobile society at large.
  7. 7. China: a Dynamic Country
  8. 8. Beijing: the Capital City Population: 13.819 million Area: 16800 km2 Dongcheng district: one of the central district in Beijing Population: 625,000 Area: 25.38 km2
  9. 9. ICT in China at a Glance China (mainland only), till Dec. 2004: 94 millions Internet users with penetration 7.16%; 335 million mobile users with penetration: 25.5%. Beijing, till Dec. 2004: 4.02 million Internet users with penetration 27.6%; 13.359 million mobile users with penetration 90.6%.
  10. 10. Mobile Life
  11. 11. Local Governance Local Government Structure: Municipal level > District level > Neighborhood level > (residents committees) Challenges to municipal management of a fast changing city
  12. 12. Mobile Government Initiative in Dongcheng District of Beijing Challenges Fragmented functions Highly bureaucratic Inaccurate information Poor performance evaluation Inefficient municipal management
  13. 13. Initiative to Action Determination from the top management of the district to take advantage of ICT (mobile technology, GPS, GIS) to reinvent the municipal management. Staffs with mobile device support were send to the street to report problem and interact with citizens.
  14. 14. Setting Up Two Centers: Supervision Center Supervision center: newly established independent entity, with 400 recruited mobile supervisors, also operate a call center.
  15. 15. Setting Up Two Centers: Command Center Command Center: based in District Integrated Municipal Administration Commission, its function of coordination is reinforced.
  16. 16. Grid Management 25.38 km2 is divided into 1625 cells. Survey and Map of all public facilities in a relevant cell in the GIS system.
  17. 17. Clarify Accountability Identify 4 layers of responsible entities: the district government, 10 neighborhood committees, 137 residents committees, institutions in the relevant 1625 cells.
  18. 18. Mobile Supervisors Report to and receive orders from the supervision center Responsible to inspect and confirm problems in relevant cells
  19. 19. Mobile Supervisors Constant connection to the supervision center through the mobile handset Position and working status monitored by the supervision center
  20. 20. Process Re-engineering Information collected and checked in the field Real-time information sharing among the mobile supervisors and the two centers Comprehensive data base established in the district
  21. 21. Implication of Implementation Mobile technology together with grid management, GIS, GPS technology enabled the district to better manage its mobile work with both efficiency and effectiveness. In mobile government implementation, the most important issue is the alignment of organizational change with organizational strategic goals, followed by information flow integration and then technology issues. Mobile technology goes together with organizational change and process reengineering, And is implemented through empowered, motivated and trained people.
  22. 22. Before and After Before mobile government Fragmented, highly bureaucratic, inefficient After mobile government Problem identified and confirmed by mobile supervisor real-time, better information sharing, better coordination, more efficient problem solving, better performance evaluation, fluid work practice, build up trust
  23. 23. Transcending e-Government Move from tethered, PC-centric model to mobile, people-centric techniques and strategies, transcending the old government service delivery model.
  24. 24. Service Delivery Paradigm Shift
  25. 25. Distinct “Managed” Fluidity A managed fluidity which is distinct from those of “post modern professionals” Flatter but enhanced hierarchy “managed” fluid organization Strong potential to eradicate complicated bureaucratic procedures and to interact with people in their own context Potential of more horizontal and vertical integration.
  26. 26. Fluid Work Practice Region Network Fluid Boundary Relation Variation and Transformation Adapted from Social Topology (Mol and Law, 1994 )
  27. 27. Social Topology, ICT and Government Service Delivery Model Social Topology Region Network Fluid Characteristics Boundary Relation Variation & transformation Typical ICT Mainframe, local Telephone, Internet, Mobile phone, PDA, Application network, (and Pre- e-mail, end user Other convergence ICT) computing technology, Mobile computing or Ubiquitous computing Interaction Physical and co- Virtual Virtual+ Physical located Service Delivery Bureaucratic, office Standard Action oriented, based “transactions”, coordinated, real informational time Government Model Hierarchy Internet Based E- Mobile Government Government
  28. 28. Thanks! Welcome to Mobile Government at: http://mobility.grchina.com
  29. 29. Contact Dr. Tony CORNFORD Senior Lecturer at Department of Information Systems, London School of Economics and Political Science t.cornford@lse.ac.uk Houghton Street, London WC2A 2AE, United Kingdom SONG Gang Chevening Scholar at Department of Information Systems, London School of Economics and Political Science g.song1@lse.ac.uk http://mobility.grchina.com http://song.mgov.cn http://song.grchina.com Song, G. (2005) “Transcending e-Government: a Case of Mobile Government in Beijing”, the Proceedings of the First European Conference on Mobile Government, (editors I. Kushchu and M. Halid Kuscu), pp 476-485, 10-12th July, University of Sussex, Brighton, UK

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