Role of frontline manager - Pharma

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Role of frontline manager - Pharma

  1. 1. Good morning Sir… Ha GM… Aur kya haal hai..
  2. 2. Bure hai Sir…! Kyun Kya Ho Gaya..?
  3. 3. Apko malum to hai Sir.. Ha yaar who to hai.. Koi sunta he nahi hai… Target kitne badh gae hai ….
  4. 4. GM Sir to kehte hai Ye bhi kam hai.
  5. 5. Ha yaar who to hai.. Khair chodo na,karna to padega hi… Unhe kaam karna pade to pata pade..
  6. 6. Office mein baith ke to hum bhi keh sakte hain Chal kaha chalna hai kam karne..
  7. 7. Main apko jaldi se call karwadeta hu.. Ha aur kya.. Jaldi Kaam khatam kare.. Challiye Sir..
  8. 8. After Working….at 4:00 PM Thank you Yaar… Sir Kaam khatam ho gaya Are who literature sa kya de reha tha tu.. Are kuch PMT ne bheja tha yaar…
  9. 9. Acha acha …wo to bhejte hi rahte hain Acha Target Kar lega..
  10. 10. Kyun Yaar.. Sir Possible he nahi hai
  11. 11. Are GM ka pressure bohot hai.. Yaar bohot jyada Target hai.. Kuch bhi kar lekin Target to kar Last year se 30% zyada hai..
  12. 12. Mujhse nahi hoga.. Yaar mereko job ka problem ho sakta hai..
  13. 13. Toh main kya karu..? Jo bhi kar mujhe nahi pata.. Par target karle yaar.
  14. 14. Chal main baat karta hu. Thik hai dekhta hu.. Kuch scheme karwa dena. Acha..Ye naye product ka bhi dekh lena… Roj mail aa reha hai..
  15. 15. Thik hai.. Thik hai… Main chalta hu…Tu dekh lena.. Are yaar target karalo ya nae product kara lo.. Koi likhta to hai nahi…
  16. 16. Who are front line managers
  17. 17. <ul><li>They are the managers responsible for a work group to a higher level of management. </li></ul><ul><li>Generally do not have formal management qualification but are promoted from the ranks of employee. </li></ul>
  18. 18. <ul><li>Measuring performance </li></ul><ul><li>Dealing with customers </li></ul><ul><li>Monitoring work processes </li></ul><ul><li>Organizing work allocation </li></ul><ul><li>Providing technical expertise </li></ul><ul><li>Managing operational cost </li></ul><ul><li>People Management </li></ul>They are responsible for
  19. 19. <ul><li>H R Activities </li></ul><ul><li>Training, coaching & development </li></ul><ul><li>Performance Appraisal </li></ul><ul><li>Involvement </li></ul><ul><li>Communication </li></ul><ul><li>Discipline & work life balance </li></ul><ul><li>Grievances </li></ul><ul><li>Recognition </li></ul>
  20. 20. <ul><li>Front Line Managers play role in any organization as they are the link between management and field. They are the key in implementing policies and strategies leading to final achievement of objectives. </li></ul>PIVOTAL
  21. 21. Leading to <ul><li>High commitment </li></ul><ul><li>High degree of job satisfaction </li></ul><ul><li>More loyal </li></ul><ul><li>Positive about relations </li></ul>
  22. 22. <ul><li>High level of performances or discretionary </li></ul><ul><li>behavior which goes beyond the requirement of </li></ul><ul><li>job to give that extra performance which can </li></ul><ul><li>boost the bottom line </li></ul>
  23. 23. What am I paid for ? What is my contribution ? What is my purpose ?
  24. 24. Role of Front line Managers.

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