Social government: a platform for online collaboration

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The talk I gave at FutureGov Forum Korea on 14 December 2011 in Seoul, South Korea

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Social government: a platform for online collaboration

  1. 1. social government a platform for online collaboration and citizen engagement <ul><li>Patrick McCormick </li></ul><ul><li>General Manager, Online Collaboration & Citizen Engagement </li></ul><ul><li>Department of Justice Victoria </li></ul><ul><li>14 December 2011 FutureGov Forum Korea </li></ul><ul><li>Seoul, South Korea </li></ul>Unless indicated otherwise, content in this presentation is licensed:
  2. 2. the views expressed today are my own
  3. 3. <ul><li>population of 5 million </li></ul><ul><li>fast growing (6.2% 96-06) </li></ul><ul><li>28% born overseas </li></ul><ul><li>finance, insurance, higher education, manufacturing </li></ul><ul><li>87,806 sq mi </li></ul>Victoria
  4. 4. <ul><li>Justice portfolio employs over 21,000 staff </li></ul><ul><ul><li>police and prosecution </li></ul></ul><ul><ul><li>courts, prisons and corrections services </li></ul></ul><ul><ul><li>tribunals and agencies protecting citizen rights </li></ul></ul><ul><ul><li>emergency services </li></ul></ul><ul><ul><li>racing and gaming policy </li></ul></ul><ul><ul><li>legal advice to government </li></ul></ul><ul><li>and includes about 90,000 volunteers across </li></ul><ul><ul><li>Country Fire Authority </li></ul></ul><ul><ul><li>Lifesaving Victoria </li></ul></ul><ul><ul><li>Victoria State Emergency Services </li></ul></ul><ul><ul><li>Office of the Public Advocate </li></ul></ul>
  5. 5. <ul><li>we are here now </li></ul><ul><li>adapting and evolving </li></ul><ul><li>listening to the crowd </li></ul><ul><li>delivering on expectations </li></ul>social government a platform for online collaboration and citizen engagement
  6. 6. 1. we are here now
  7. 7. Australians are spending more time online <ul><li>and according to comScore’s State of the Internet 2010 </li></ul><ul><li>18.8 hours per month online on average </li></ul><ul><li>36.3% used Apple iTunes </li></ul><ul><li>42.6% used online banking services </li></ul><ul><li>81.6% used social networks </li></ul>
  8. 8. mind the analog divide
  9. 9. <ul><li>For these technologies will produce forgetfulness in the minds of those who use them, because they will not practice their memory. Their trust in online information, produced by external sources which are not part of their learning, will discourage the use of their own memory within them. You have invented an elixir not of memory, but of searching; and you offer people the appearance of wisdom, not true wisdom. </li></ul>
  10. 10. <ul><li>For these technologies will produce forgetfulness in the minds of those who use them, because they will not practice their memory. Their trust in online information , produced by external sources which are not part of their learning , will discourage the use of their own memory within them. You have invented an elixir not of memory, but of searching ; and you offer people the appearance of wisdom, not true wisdom. </li></ul>
  11. 11. <ul><li>For this invention will produce forgetfulness in the minds of those who learn to use it, because they will not practice their memory. Their trust in writing , produced by external characters which are not part of themselves , will discourage the use of their own memory within them. You have invented an elixir not of memory, but of reminding ; and you offer your pupils the appearance of wisdom, not true wisdom. </li></ul><ul><li>- Plato 370 BC </li></ul>
  12. 12. citizen expectations are changing <ul><li>3 types of expectations - Charlie Leadbeater </li></ul><ul><li>I need – essential services government must provide </li></ul><ul><li>I want – discretionary services responding to demand </li></ul><ul><li>I can – option to self select, participate, co-produce </li></ul><ul><li>why now? </li></ul><ul><li>Internet 1.0 – low or no cost production and distribution </li></ul><ul><li>netizens 1.0 – surplus computing and doing capacity </li></ul><ul><li>web 2.0 - new tools, behaviours, expectations </li></ul>
  13. 13. the Internet has something to do with it <ul><li>compact yet immense, a ‘small world’ </li></ul><ul><li>10x growth adds ‘one hop’ </li></ul><ul><li>growth is organic and ad hoc </li></ul><ul><li>power law distribution </li></ul><ul><li>mostly below and above the mean </li></ul><ul><li>few with many links </li></ul><ul><li>many with few links </li></ul>In Search of Jefferson’s Moose - David G. Post <ul><li>power law distribution </li></ul><ul><li>mostly below and above mean </li></ul><ul><li>few with many links </li></ul><ul><li>many with few links </li></ul>
  14. 14. the public sector is evolving <ul><li>20th century administrative bureaucracy </li></ul><ul><li>new public management - performance </li></ul><ul><li>triple bottom line - shareholders and stakeholders </li></ul><ul><li>co-productive , shared enterprise, Gov 2.0 </li></ul>read-only rigid, prescriptive, hierarchical read-write agile, principled, collaborative
  15. 15. what is this thing, Gov 2.0? <ul><li>the new economy begins with technology and ends with trust </li></ul><ul><li>- Alan Webber 1993 </li></ul>web 2.0 Gov 2.0 government
  16. 16. what is the purpose of the public sector? public sector public goods public policy public services
  17. 17. we need to go back to first principles public purpose public sector public goods public policy public services
  18. 18. Gov 2.0 is not about technology public purpose trust
  19. 19. but Gov 2.0 is powered by technology citizens internet government PSI technology
  20. 20. Gov 2.0 begins with public purpose and ends with trust public purpose trust technology citizens government PSI internet
  21. 21. the public sector needs to change <ul><li>a new approach </li></ul><ul><li>share (not cede) power, when and where appropriate </li></ul><ul><li>maintain authority in old and new models </li></ul><ul><li>government as a platform, providing a citizen ‘API’ </li></ul><ul><li>key challenges </li></ul><ul><li>culture of experimentation and collaboration </li></ul><ul><li>open access to public sector data and information </li></ul><ul><li>voice of authenticity, uncertainty and contestability </li></ul>
  22. 22. emerging policy platform <ul><li>Victoria </li></ul><ul><li>parliamentary inquiry into PSI </li></ul><ul><li>VPS innovation action plan </li></ul><ul><li>Government response on PSI </li></ul><ul><li>government 2.0 action plan </li></ul><ul><li>Commonwealth </li></ul><ul><li>Gov 2.0 Taskforce report </li></ul><ul><li>APSC online engagement guidelines </li></ul><ul><li>declaration of open government </li></ul>
  23. 23. 2. adapting and evolving
  24. 24. the tragedy of the commons <ul><li>the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen </li></ul>Wikipedia
  25. 25. the bounty of the peer to peer digital commons <ul><li>close to zero marginal cost of production </li></ul><ul><li>close to zero marginal cost of distribution </li></ul><ul><li>scale not scarcity </li></ul>
  26. 26. focusing on outcomes over processes <ul><li>new tools demand less structured approach </li></ul><ul><li>business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits </li></ul>‘ the cathedral and the bazaar’ – Eric Raymond
  27. 27. permission to rate, comment and contest
  28. 28. modern and capable - a culture of collaboration
  29. 29. seeking and rating ideas openly
  30. 30. working together across boundaries
  31. 31. an open platform for knowledge sharing
  32. 32. video socialises important information
  33. 33. inviting content creativity
  34. 34. walking the talk by using social media
  35. 35. 3. listening to the crowd
  36. 36. co-production with or without us <ul><li>“ information wants to be free” </li></ul>- Stewart Brand at first Hackers' Conference 1984
  37. 37. making government accountable
  38. 38. the wisdom of 100 million phone calls
  39. 39. establishing trusted presence on new platforms
  40. 40. unfiltered, direct communication reaches public and traditional media simultaneously
  41. 41. listening for citizen pain points
  42. 42. exceeding expectations by following up
  43. 43. building trust through open an exchange
  44. 44. 4. delivering on expectations CFA, Black Saturday, Flickr
  45. 45. sharing emergency information in timely, convenient way
  46. 46. going where people are to build trust and improve access to information <ul><li>9,300 fans x average of 150 friends = 1,209,000 people </li></ul>
  47. 47. citizen engagement takes many forms
  48. 48. FireReady mobile apps enable citizens to help themselves and their neighbors
  49. 49. seeking citizen input, educating interactively
  50. 50. fostering shared responsibility through citizen engagement and content creation
  51. 51. adding a game layer to water safety
  52. 52. greater transparency can reduce costs
  53. 53. and confirm public safety objectives
  54. 54. RHoK#3: thinking globally, collaborating locally
  55. 55. <ul><li>we are here now </li></ul><ul><li>adapting and evolving </li></ul><ul><li>listening to the crowd </li></ul><ul><li>delivering on expectations </li></ul>social government a platform for online collaboration and citizen engagement
  56. 56. 감사 Thanks! Patrick McCormick [email_address] @ solutist follow Justice on Twitter @ justice_vic 질문 Questions?
  57. 57. re-using this presentation? the fine print… <ul><li>Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 </li></ul><ul><li>Put simply, this means: </li></ul><ul><ul><li>you are free to share, copy and distribute this work </li></ul></ul><ul><ul><li>you can remix and adapt this work </li></ul></ul><ul><li>Under the following conditions </li></ul><ul><ul><li>you must attribute the work to the author: </li></ul></ul><ul><ul><ul><li>Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) </li></ul></ul></ul><ul><ul><li>you must share alike – so if you alter or build upon this work you have to keep these same conditions </li></ul></ul><ul><li>Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer </li></ul>

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