navigating the new social: Gov 2.0 and community engagement
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navigating the new social: Gov 2.0 and community engagement

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My talk from the criterion community engagement conference in Melbourne.

My talk from the criterion community engagement conference in Melbourne.

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navigating the new social: Gov 2.0 and community engagement navigating the new social: Gov 2.0 and community engagement Presentation Transcript

  • navigating the new socialGov 2.0 and community engagement
    Patrick McCormick
    Manager Digital Engagement
    Department of Justice
    Community Engagement Melbourne
    17 February 2011
    Unless indicated otherwise, content in this presentation is licensed:
  • don’t believe the hypehttp://www.youtube.com/watch?v=sIFYPQjYhv8
  • but believe in social disruption
    View slide
  • navigating the new socialGov 2.0 and community engagement
    we are here now
    charting a different course
    tinkering with new tools
    toward public purpose
    View slide
  • Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown
    1. we are here now
  • what is this thing, Gov 2.0 ?
    Gov2.0
    web 2.0
    government
    the new economy begins with technology and ends with trust
    - Alan Webber 1993
  • a working definition of Gov 2.0
    Gov 2.0 begins with public purpose and ends with trust
    and is powered by…
    citizens, government, technology and PSI on the Internet
    (what we usually talk about when we talk about Gov 2.0)
  • what does this have to do with us?
    public sector
    public policy
    public goods
    public services
  • we need to go back to first principles
    public purpose
    public sector
    public policy
    public goods
    public services
  • public purpose
    trust
    Gov 2.0 is not about technology
  • but Gov 2.0 is powered by technology
    citizens
    technology
    internet
    government
    PSI
  • Gov 2.0 begins with public purposeand ends with trust
    technology
    citizens
    public purpose
    trust
    internet
    PSI
    government
  • the tragedy of the commons
    the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen
    - Wikipedia
    Wikipedia
  • the bounty of the digital commons
    close to zero marginal cost of production
    close to zero marginal cost of distribution
    scale not scarcity
  • the bounty of peer to peer production
  • the bounty of self-selection and meritocracy
  • the public sector is evolving
    read-only
    rigid, prescriptive, hierarchical
    20th century administrative bureaucracy
    new public management - performance
    triple bottom line - shareholders and stakeholders
    co-productive, shared enterprise
    read-write
    agile, principled, collaborative
  • citizen expectations are changing
    3 types of expectations - Charlie Leadbeater
    I need – essential services government must provide
    I want – discretionary services responding to demand
    I can – option to self select, participate, co-produce
    why now?
    Internet 1.0 – low or no cost production and distribution
    netizens 1.0 – surplus computing and doing capacity
    web 2.0 - new tools, behaviours, expectations
  • the Internet has something to do with it
    compact yet immense, a ‘small world’
    10x growth adds ‘one hop’
    growth is organic and ad hoc
    ‘see for yourself’ nature
    power law distribution
    mostly below and above mean
    • few with many links
    • many with few links
    The Wealth of Networks – Yochai Benkler
    In Search of Jefferson’s Moose - David G. Post
    power law distribution
    mostly below and above the mean
    • few with many links
    • many with few links
  • what does this mean for government?
    a new approach
    share (not cede) power, when and where appropriate
    maintain authority in old and new models
    moving from a PDF to a Wiki
    key components
    culture of experimentation and collaboration
    open access to public sector data and information
    voice of authenticity, uncertainty and contestability
  • emerging policy platform
    Victoria
    parliamentary inquiry into PSI
    VPS innovation action plan
    government response on PSI
    government 2.0 action plan
    Commonwealth
    Gov 2.0 Taskforce report
    APSC online engagement guidelines
    declaration of open government
  • 2. charting a different course
  • co-production with or without us
    “information wants to be free”
    - Stewart Brand
    at first Hackers' Conference in 1984
  • crowd sourced pattern recognition
  • evidence based policy and targeted services?people are talking in new ways, in new places
    Alcohol & Street ViolenceSocial Media Analysis
    Month on Month Trend
    April 2010
  • what are the costs and gaps of traditional methods?
    Violent CBD brawl
    Street violence talk spawned by Williams’ death
  • focus on outcomes over processes
    ‘the cathedral and the bazaar’
    – Eric Raymond
    new tools demand less structured approach
    business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits
  • follow rules of disruptive innovation
    think big
    start small
    fail fast
  • avoid inflexibility of massive projects
    think big
    start small
    fail fast
    • think small
    • start big
    • fail slowly
    Valberg Lárusson, Flickr
  • large projects benefit from rapid prototyping
    • time and budget constraints
    • eliminate technical and bureaucratic barriers
    • select team with diverse expertise, experience
  • agile approach rewards innovation
    co-locate ‘skunk works’ project
    daily, agenda free meetings
    all ideas valid, fast decisions
    draw upon external expertise
  • 5 principles for adoption
    focus on low-level pain, not high-level possibilities
    go for incremental gains, not overnight success
    don't bother nailing down requirements
    no progress without political juice
    make sure something happens when nothing happens
    Scott Ryser RRW: http://www.readwriteweb.com/enterprise/2010/11/5-principles-for-enterprise-adoption.php
  • 3. tinkering with new tools
  • supporting a culture of collaboration internally
    more than laws
    courts, consumers, indigenous, racing, gaming, prisons and more
    over 7,000 staff
  • conversations, questions, problem solving
  • encouraging content creatives
  • seeking and voting onideas openly
  • workingtogether across boundaries
  • CFA, Black Saturday, Flickr
    4. toward public purpose
  • shared public purpose
    outcomes focus - communicate goals
    shared responsibility, social capital
    creating co-production opportunities
    open and transparent - access to PSI
  • establishing trusted, authentic presence on new platforms
  • listening for citizen pain points
  • exceeding expectations by following up
  • building trust through open an exchange
  • seeking citizen input, educating interactively
  • sharing information toreduce costs, build trust and confirm public safety objectives
  • fostering sharedresponsibility through citizen engagement andcontent creation
  • maintaining community engagement to better cope with complex problems
    Yarra Valley, Black Saturday, Flickr
  • going where people are to build trust and improve access to information
    9,300 fans x average 150 friends = 1,209,000 people
  • because peoplewant to help and play a role that government is well placed to facilitate
  • seeking citizen support for emergency volunteersVital. Valued. Victorians.
  • sharing emergency information in timely, convenient way extends frontline response to community
  • mobile apps enable citizens to help themselves and their neighbors
  • geospatial data and location awareness put powerful tools in the hands of citizens
  • community crowd-sourcing with Ushihidi
  • navigating the new socialGov 2.0 and community engagement
    we are here now
    charting a different course
    tinkering with new tools
    toward public purpose
  • Thanks!
    Questions?
    Patrick McCormick
    pat.mccormick@justice.vic.gov.au
    @solutist
  • re-using this presentation? the fine print…
    Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0
    Put simply, this means:
    you are free to share, copy and distribute this work
    you can remix and adapt this work
    Under the following conditions
    you must attribute the work to the author:
    Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu)
    you must share alike – so if you alter or build upon this work you have to keep these same conditions
    Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer