navigating the new social: Gov 2.0 and community engagement


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My talk from the criterion community engagement conference in Melbourne.

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navigating the new social: Gov 2.0 and community engagement

  1. 1. navigating the new socialGov 2.0 and community engagement<br />Patrick McCormick<br />Manager Digital Engagement<br />Department of Justice<br />Community Engagement Melbourne<br />17 February 2011<br />Unless indicated otherwise, content in this presentation is licensed:<br />
  2. 2. don’t believe the hype<br />
  3. 3. but believe in social disruption<br />
  4. 4. navigating the new socialGov 2.0 and community engagement<br />we are here now<br />charting a different course<br />tinkering with new tools<br />toward public purpose<br />
  5. 5. Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown<br />1. we are here now<br />
  6. 6. what is this thing, Gov 2.0 ?<br />Gov2.0<br />web 2.0<br />government<br />the new economy begins with technology and ends with trust<br />- Alan Webber 1993<br />
  7. 7. a working definition of Gov 2.0<br />Gov 2.0 begins with public purpose and ends with trust<br />and is powered by…<br />citizens, government, technology and PSI on the Internet<br />(what we usually talk about when we talk about Gov 2.0)<br />
  8. 8. what does this have to do with us?<br />public sector<br />public policy<br />public goods<br />public services<br />
  9. 9. we need to go back to first principles<br />public purpose<br />public sector<br />public policy<br />public goods<br />public services<br />
  10. 10. public purpose<br />trust<br />Gov 2.0 is not about technology<br />
  11. 11. but Gov 2.0 is powered by technology<br />citizens<br />technology<br />internet<br />government<br />PSI<br />
  12. 12. Gov 2.0 begins with public purposeand ends with trust<br />technology<br />citizens<br />public purpose<br />trust<br />internet<br />PSI<br />government<br />
  13. 13. the tragedy of the commons<br />the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen<br />- Wikipedia<br />Wikipedia<br />
  14. 14. the bounty of the digital commons<br />close to zero marginal cost of production<br />close to zero marginal cost of distribution<br />scale not scarcity<br />
  15. 15. the bounty of peer to peer production<br />
  16. 16. the bounty of self-selection and meritocracy<br />
  17. 17. the public sector is evolving<br />read-only<br />rigid, prescriptive, hierarchical<br />20th century administrative bureaucracy<br />new public management - performance <br />triple bottom line - shareholders and stakeholders<br />co-productive, shared enterprise<br />read-write<br />agile, principled, collaborative<br />
  18. 18. citizen expectations are changing<br />3 types of expectations - Charlie Leadbeater<br />I need – essential services government must provide<br />I want – discretionary services responding to demand<br />I can – option to self select, participate, co-produce<br />why now?<br />Internet 1.0 – low or no cost production and distribution<br />netizens 1.0 – surplus computing and doing capacity <br />web 2.0 - new tools, behaviours, expectations<br />
  19. 19. the Internet has something to do with it<br />compact yet immense, a ‘small world’<br />10x growth adds ‘one hop’<br />growth is organic and ad hoc<br />‘see for yourself’ nature<br />power law distribution <br />mostly below and above mean<br /><ul><li>few with many links
  20. 20. many with few links</li></ul>The Wealth of Networks – Yochai Benkler<br />In Search of Jefferson’s Moose - David G. Post<br />power law distribution<br />mostly below and above the mean<br /><ul><li>few with many links
  21. 21. many with few links</li></li></ul><li>what does this mean for government?<br />a new approach <br />share (not cede) power, when and where appropriate<br />maintain authority in old and new models<br />moving from a PDF to a Wiki<br />key components <br />culture of experimentation and collaboration<br />open access to public sector data and information<br />voice of authenticity, uncertainty and contestability<br />
  22. 22. emerging policy platform<br />Victoria<br />parliamentary inquiry into PSI<br />VPS innovation action plan<br />government response on PSI<br />government 2.0 action plan<br />Commonwealth<br />Gov 2.0 Taskforce report<br />APSC online engagement guidelines<br />declaration of open government<br />
  23. 23. 2. charting a different course<br />
  24. 24. co-production with or without us<br />“information wants to be free”<br />- Stewart Brand <br /> at first Hackers' Conference in 1984<br />
  25. 25. crowd sourced pattern recognition<br />
  26. 26. evidence based policy and targeted services?people are talking in new ways, in new places<br />Alcohol & Street ViolenceSocial Media Analysis<br />Month on Month Trend<br />April 2010<br />
  27. 27. what are the costs and gaps of traditional methods?<br />Violent CBD brawl<br />Street violence talk spawned by Williams’ death<br />
  28. 28. focus on outcomes over processes<br />‘the cathedral and the bazaar’ <br />– Eric Raymond<br />new tools demand less structured approach<br />business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits<br />
  29. 29. follow rules of disruptive innovation<br />think big<br />start small<br />fail fast<br />
  30. 30. avoid inflexibility of massive projects<br />think big<br />start small<br />fail fast<br /><ul><li>think small
  31. 31. start big
  32. 32. fail slowly</li></ul>Valberg Lárusson, Flickr<br />
  33. 33. large projects benefit from rapid prototyping<br /><ul><li>time and budget constraints
  34. 34. eliminate technical and bureaucratic barriers
  35. 35. select team with diverse expertise, experience</li></li></ul><li>agile approach rewards innovation<br />co-locate ‘skunk works’ project<br />daily, agenda free meetings<br />all ideas valid, fast decisions<br />draw upon external expertise<br />
  36. 36. 5 principles for adoption<br />focus on low-level pain, not high-level possibilities<br />go for incremental gains, not overnight success<br />don't bother nailing down requirements<br />no progress without political juice<br />make sure something happens when nothing happens<br />Scott Ryser RRW:<br />
  37. 37. 3. tinkering with new tools<br />
  38. 38. supporting a culture of collaboration internally<br />more than laws<br />courts, consumers, indigenous, racing, gaming, prisons and more<br />over 7,000 staff<br />
  39. 39. conversations, questions, problem solving<br />
  40. 40. encouraging content creatives<br />
  41. 41. seeking and voting onideas openly<br />
  42. 42. workingtogether across boundaries<br />
  43. 43. CFA, Black Saturday, Flickr<br />4. toward public purpose<br />
  44. 44. shared public purpose<br />outcomes focus - communicate goals<br />shared responsibility, social capital<br />creating co-production opportunities<br />open and transparent - access to PSI<br />
  45. 45. establishing trusted, authentic presence on new platforms<br />
  46. 46. listening for citizen pain points<br />
  47. 47. exceeding expectations by following up <br />
  48. 48. building trust through open an exchange<br />
  49. 49. seeking citizen input, educating interactively<br />
  50. 50. sharing information toreduce costs, build trust and confirm public safety objectives<br />
  51. 51. fostering sharedresponsibility through citizen engagement andcontent creation<br />
  52. 52. maintaining community engagement to better cope with complex problems<br />Yarra Valley, Black Saturday, Flickr<br />
  53. 53. going where people are to build trust and improve access to information<br />9,300 fans x average 150 friends = 1,209,000 people<br />
  54. 54. because peoplewant to help and play a role that government is well placed to facilitate<br />
  55. 55. seeking citizen support for emergency volunteersVital. Valued. Victorians.<br />
  56. 56. sharing emergency information in timely, convenient way extends frontline response to community <br />
  57. 57. mobile apps enable citizens to help themselves and their neighbors<br />
  58. 58. geospatial data and location awareness put powerful tools in the hands of citizens<br />
  59. 59. community crowd-sourcing with Ushihidi <br />
  60. 60. navigating the new socialGov 2.0 and community engagement<br />we are here now<br />charting a different course<br />tinkering with new tools<br />toward public purpose<br />
  61. 61. Thanks!<br />Questions?<br />Patrick McCormick<br /><br />@solutist<br />
  62. 62. re-using this presentation? the fine print…<br />Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0<br />Put simply, this means:<br />you are free to share, copy and distribute this work<br />you can remix and adapt this work<br />Under the following conditions<br />you must attribute the work to the author:<br />Patrick McCormick ( or<br />you must share alike – so if you alter or build upon this work you have to keep these same conditions<br />Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer<br />