lessons in Gov 2.0
building strategy from the inside out
Patrick McCormick
Manager Digital Engagement
Department of Justic...
Gartner hype cycle
Gartner hype cycle
Gov 2.0
Gartner hype cycle
Gov 2.0
hype cycle
don’t believe the hype
http://www.youtube.com/watch?v=sIFYPQjYhv8
but believe in social disruption
lessons in Gov 2.0
building strategy from the inside out
1. we are here now
2. rebooting the business case
3. Gov 2.0 from...
1. we are here now
Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown
what is this thing, Gov 2.0 ?
the new economy begins with technology and ends with trust
- Alan Webber 1993
web 2.0
Gov2.0...
a working definition of Gov 2.0
Gov 2.0 begins with public purpose and ends with trust
and is powered by…
citizens, govern...
what does this have to do with us?
public
sector
public
goods
public
policy
public
services
we need to go back to first principles
public purpose
public
sector
public
goods
public
policy
public
services
public
purpose
trust
Gov 2.0 is not about technology
but Gov 2.0 is powered by technology
citizens
internet
governmentPSI
technology
public
purpose
trust
Gov 2.0 begins with public purpose
and ends with trust
technology
citizens
governmentPSI
internet
the tragedy of the commons
• the situation in which multiple individuals, acting independently, and solely and
rationally ...
the bounty of the digital commons
• close to zero marginal cost of production
• close to zero marginal cost of distributio...
the bounty of peer to peer production
the bounty of self-selection and meritocracy
the public sector is evolving
1. 20th century administrative bureaucracy
2. new public management - performance
3. triple ...
citizen expectations are changing
3 types of expectations - Charlie Leadbeater
• I need – essential services government mu...
the Internet has something to do with it
compact yet immense, a ‘small world’
• 10x growth adds ‘one hop’
• growth is orga...
what does this mean for government?
a new approach
• share (not cede) power, when and where appropriate
• maintain authori...
emerging policy platform
Victoria
• parliamentary inquiry into PSI
• VPS innovation action plan
• government response on P...
2. rebooting the business case
co-production with or without us
• “information wants to be free”
- Stewart Brand
at first Hackers' Conference in 1984
crowd sourced pattern recognition
evidence based policy and targeted services?
people are talking in new ways, in new places
0
1000
2000
3000
4000
January F...
what are the costs and gaps of traditional methods?
Violent CBD
brawl
Street violence
talk spawned by
Williams’ death
focus on outcomes over processes
• new tools demand less structured approach
• business cases need iterative, adaptive met...
follow rules of disruptive innovation
• think big
• start small
• fail fast
avoid inflexibility of massive projects
• think big
• start small
• fail fast
• think small
• start big
• fail slowly
Valb...
large projects benefit from rapid prototyping
• time and budget constraints
• eliminate technical and
bureaucratic barrier...
agile approach rewards innovation
• co-locate ‘skunk works’ project
• daily, agenda free meetings
• all ideas valid, fast ...
5 principles for enterprise adoption
1. focus on low-level pain, not high-level possibilities
2. go for incremental gains,...
3. Gov 2.0 from the inside out
supporting a culture of collaboration internally
• more than laws
• courts, consumers,
indigenous, racing,
gaming, prisons...
conversations, questions, problem solving
encouraging content creatives
seeking and voting on ideas openly
working together across boundaries
4. public purpose at Justice
CFA, Black Saturday, Flickr
shared public purpose
• outcomes focus - communicate goals
• shared responsibility, social capital
• creating co-productio...
establishing trusted, authentic presence on
new platforms
listening for citizen pain points
(cc @justice_vic) Working with Children
check was 90% done (almost 11 weeks),
lodged an ...
exceeding expectations by following up
@deonwentworth Have chased up and have
an answer for you. Pls dm your email addy or...
building trust through open an exchange
@deonwentworth Simple answer: starts over
when changing categ. - makes extra sure ...
seeking citizen input, educating interactively
sharing information to reduce costs, build trust
and confirm public safety objectives
fostering shared responsibility through
citizen engagement and content creation
maintaining community engagement to
better cope with complex problems
Yarra Valley, Black Saturday, Flickr
going where people are to build trust and
improve access to information
9,300 fans x average 150 friends = 1,209,000 people
because people want to help and play a role
that government is well placed to facilitate
seeking citizen support for emergency volunteers
Vital. Valued. Victorians.
sharing emergency information in timely, convenient
way extends frontline response to community
mobile apps enable citizens to help
themselves and their neighbors
geospatial data and location awareness put
powerful tools in the hands of citizens
community crowd-sourcing with Ushihidi
lessons in Gov 2.0
building strategy from the inside out
1. we are here now
2. rebooting the business case
3. Gov 2.0 from...
Thanks!
Questions?
Patrick McCormick
pat.mccormick@justice.vic.gov.au
@solutist
@justice_vic
re-using this presentation? the fine print…
• Parts of this presentation not under copyright or licensed to others (as ind...
lessons in Gov 2.0: building strategy from the inside out
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lessons in Gov 2.0: building strategy from the inside out

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In the seminar, Pat will share his experience and provide an overview of:
the application of social media to the business of government and engagement with citizens
developing a strategic approach to using social media as well as supporting a culture of collaboration.
Pat\'s presentation will draw on a range of practical Gov 2.0 examples in the Department of Justice such as Fire Ready mobile applications, Championship Moves, Cameras Cut Crashes, and the Sentencing Advisory Council.

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lessons in Gov 2.0: building strategy from the inside out

  1. 1. lessons in Gov 2.0 building strategy from the inside out Patrick McCormick Manager Digital Engagement Department of Justice Gov 2.0 seminar Melbourne 24 November 2010 Unless indicated otherwise, content in this presentation is licensed:
  2. 2. Gartner hype cycle
  3. 3. Gartner hype cycle Gov 2.0
  4. 4. Gartner hype cycle Gov 2.0 hype cycle
  5. 5. don’t believe the hype http://www.youtube.com/watch?v=sIFYPQjYhv8
  6. 6. but believe in social disruption
  7. 7. lessons in Gov 2.0 building strategy from the inside out 1. we are here now 2. rebooting the business case 3. Gov 2.0 from inside out 4. public purpose at Justice
  8. 8. 1. we are here now Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown
  9. 9. what is this thing, Gov 2.0 ? the new economy begins with technology and ends with trust - Alan Webber 1993 web 2.0 Gov2.0 government
  10. 10. a working definition of Gov 2.0 Gov 2.0 begins with public purpose and ends with trust and is powered by… citizens, government, technology and PSI on the Internet (what we usually talk about when we talk about Gov 2.0)
  11. 11. what does this have to do with us? public sector public goods public policy public services
  12. 12. we need to go back to first principles public purpose public sector public goods public policy public services
  13. 13. public purpose trust Gov 2.0 is not about technology
  14. 14. but Gov 2.0 is powered by technology citizens internet governmentPSI technology
  15. 15. public purpose trust Gov 2.0 begins with public purpose and ends with trust technology citizens governmentPSI internet
  16. 16. the tragedy of the commons • the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen - Wikipedia Wikipedia
  17. 17. the bounty of the digital commons • close to zero marginal cost of production • close to zero marginal cost of distribution • scale not scarcity
  18. 18. the bounty of peer to peer production
  19. 19. the bounty of self-selection and meritocracy
  20. 20. the public sector is evolving 1. 20th century administrative bureaucracy 2. new public management - performance 3. triple bottom line - shareholders and stakeholders 4. co-productive, shared enterprise read-only rigid, prescriptive, hierarchical read-write agile, principled, collaborative
  21. 21. citizen expectations are changing 3 types of expectations - Charlie Leadbeater • I need – essential services government must provide • I want – discretionary services responding to demand • I can – option to self select, participate, co-produce why now? • Internet 1.0 – low or no cost production and distribution • netizens 1.0 – surplus computing and doing capacity • web 2.0 - new tools, behaviours, expectations
  22. 22. the Internet has something to do with it compact yet immense, a ‘small world’ • 10x growth adds ‘one hop’ • growth is organic and ad hoc • ‘see for yourself’ nature power law distribution mostly below and above the mean •few with many links •many with few links In Search of Jefferson’s Moose - David G. Post power law distribution mostly below and above mean • few with many links • many with few links The Wealth of Networks – Yochai Benkler
  23. 23. what does this mean for government? a new approach • share (not cede) power, when and where appropriate • maintain authority in old and new models • moving from a PDF to a Wiki key components • culture of experimentation and collaboration • open access to public sector data and information • voice of authenticity, uncertainty and contestability
  24. 24. emerging policy platform Victoria • parliamentary inquiry into PSI • VPS innovation action plan • government response on PSI • government 2.0 action plan Commonwealth • Gov 2.0 Taskforce report • APSC online engagement guidelines • declaration of open government
  25. 25. 2. rebooting the business case
  26. 26. co-production with or without us • “information wants to be free” - Stewart Brand at first Hackers' Conference in 1984
  27. 27. crowd sourced pattern recognition
  28. 28. evidence based policy and targeted services? people are talking in new ways, in new places 0 1000 2000 3000 4000 January February March April Month on Month Trend Alcohol & Street Violence Social Media Analysis 26% Results 1081 71% Change April 2010
  29. 29. what are the costs and gaps of traditional methods? Violent CBD brawl Street violence talk spawned by Williams’ death
  30. 30. focus on outcomes over processes • new tools demand less structured approach • business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits ‘the cathedral and the bazaar’ – Eric Raymond
  31. 31. follow rules of disruptive innovation • think big • start small • fail fast
  32. 32. avoid inflexibility of massive projects • think big • start small • fail fast • think small • start big • fail slowly Valberg Lárusson, Flickr
  33. 33. large projects benefit from rapid prototyping • time and budget constraints • eliminate technical and bureaucratic barriers • select team with diverse expertise, experience
  34. 34. agile approach rewards innovation • co-locate ‘skunk works’ project • daily, agenda free meetings • all ideas valid, fast decisions • draw upon external expertise
  35. 35. 5 principles for enterprise adoption 1. focus on low-level pain, not high-level possibilities 2. go for incremental gains, not overnight success 3. don't bother nailing down requirements 4. no progress without political juice 5. make sure something happens when nothing happens Scott Ryser RRW: http://www.readwriteweb.com/enterprise/2010/11/5-principles-for- enterprise-adoption.php
  36. 36. 3. Gov 2.0 from the inside out
  37. 37. supporting a culture of collaboration internally • more than laws • courts, consumers, indigenous, racing, gaming, prisons and more • over 7,000 staff
  38. 38. conversations, questions, problem solving
  39. 39. encouraging content creatives
  40. 40. seeking and voting on ideas openly
  41. 41. working together across boundaries
  42. 42. 4. public purpose at Justice CFA, Black Saturday, Flickr
  43. 43. shared public purpose • outcomes focus - communicate goals • shared responsibility, social capital • creating co-production opportunities • open and transparent - access to PSI
  44. 44. establishing trusted, authentic presence on new platforms
  45. 45. listening for citizen pain points (cc @justice_vic) Working with Children check was 90% done (almost 11 weeks), lodged an Employ instead, and it will restart and take another 12 weeks. What a stupid system… @deonwentworth Deon - thx for your feedback. Don't know right now what happened or why it's like that - but will have someone look into ^D
  46. 46. exceeding expectations by following up @deonwentworth Have chased up and have an answer for you. Pls dm your email addy or contact # as response won't fit in 140 spaces. Thanks ^J @justice_vic No need, got the check yesterday, start 2morrow. Thx a lot 4 following this up, thought You'd forgotten. If you still need to, you can email me at…
  47. 47. building trust through open an exchange @deonwentworth Simple answer: starts over when changing categ. - makes extra sure no charges after applying. Annoying yes, but we err on side of extra protection for kids. ^D @justice_vic thanks. Got my card earlier in the week. #goodjob @justice_vic for not giving up on customer enquiries and following through right to the end
  48. 48. seeking citizen input, educating interactively
  49. 49. sharing information to reduce costs, build trust and confirm public safety objectives
  50. 50. fostering shared responsibility through citizen engagement and content creation
  51. 51. maintaining community engagement to better cope with complex problems Yarra Valley, Black Saturday, Flickr
  52. 52. going where people are to build trust and improve access to information 9,300 fans x average 150 friends = 1,209,000 people
  53. 53. because people want to help and play a role that government is well placed to facilitate
  54. 54. seeking citizen support for emergency volunteers Vital. Valued. Victorians.
  55. 55. sharing emergency information in timely, convenient way extends frontline response to community
  56. 56. mobile apps enable citizens to help themselves and their neighbors
  57. 57. geospatial data and location awareness put powerful tools in the hands of citizens
  58. 58. community crowd-sourcing with Ushihidi
  59. 59. lessons in Gov 2.0 building strategy from the inside out 1. we are here now 2. rebooting the business case 3. Gov 2.0 from inside out 4. public purpose at Justice
  60. 60. Thanks! Questions? Patrick McCormick pat.mccormick@justice.vic.gov.au @solutist @justice_vic
  61. 61. re-using this presentation? the fine print… • Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 • Put simply, this means: – you are free to share, copy and distribute this work – you can remix and adapt this work • Under the following conditions – you must attribute the work to the author: Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) – you must share alike – so if you alter or build upon this work you have to keep these same conditions • Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer

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