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connecting Justice: social media and citizen engagement
 

connecting Justice: social media and citizen engagement

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my talk at Smart Government Australia in Melbourne on Sept 14, 2010

my talk at Smart Government Australia in Melbourne on Sept 14, 2010

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    connecting Justice: social media and citizen engagement connecting Justice: social media and citizen engagement Presentation Transcript

    • connecting Justice social media and citizen engagement Patrick McCormick Manager Digital Engagement Department of Justice Victoria 14 September 2010 Smart Government Australia Melbourne Unless indicated otherwise, content in this presentation is licensed:
    • connecting Justice social media and citizen engagement
      • understanding the context
      • tinkering with new tools
      • listening to the crowd
      • responding and collaborating
    • 1. understanding the context
    • the public sector is evolving
      • 20th century administrative bureaucracy
      • new public management - performance
      • triple bottom line - shareholders and stakeholders
      • co-productive , shared enterprise
      read-only rigid, prescriptive, hierarchical read-write agile, principled, collaborative
    • citizen expectations are changing
      • 3 types of expectations - Charlie Leadbeater
      • I need – essential services government must provide
      • I want – discretionary services responding to demand
      • I can – option to self select, participate, co-produce
      • why now?
      • Internet 1.0 – low or no cost production and distribution
      • netizens 1.0 – surplus computing and doing capacity
      • web 2.0 - new tools, behaviours, expectations
    • the Internet has something to do with it
      • compact yet immense, a ‘small world’
      • 10x growth adds ‘one hop’
      • growth is organic and ad hoc
      • power law distribution
      • mostly below and above the mean
      • few with many links
      • many with few links
      In Search of Jefferson’s Moose - David G. Post
      • power law distribution
      • mostly below and above mean
      • few with many links
      • many with few links
    • what does this mean for government ?
      • a new approach
      • share (not cede) power, when and where appropriate
      • maintain authority in old and new models
      • government as a platform, providing a citizen ‘API’
      • key components
      • culture of experimentation and collaboration
      • open access to public sector data and information
      • voice of authenticity, uncertainty and contestability
    • emerging policy platform
      • Victoria
      • parliamentary inquiry into PSI
      • VPS innovation action plan
      • Government response on PSI
      • government 2.0 action plan
      • Commonwealth
      • Gov 2.0 Taskforce report
      • APSC online engagement guidelines
      • declaration of open government
    • 2. tinkering with the tools
    • supporting a culture of collaboration internally
      • more than laws
      • courts, consumers, indigenous, racing, gaming, prisons and more
      • with over 7,000 work colleagues
    • conversations, questions, problem solving
    • video socialises important information
    • working together across boundaries
    • seeking and voting on ideas openly
    • supporting existing community role and establishing trusted , authentic presence on new platforms
    • 2. listening to the crowd
    • the Internet is increasingly, the people’s choice (AGIMO: Australia in the Digital Economy, 2009 ) 20% 27% 16% 11%
    •  
    • using social media monitoring to capture the direction of online conversations
    • breaking down social media activity by issues and level of interest issues share of voice
    • tracking social media stats over time to identify increased interest in key topics Month on Month Trend Alcohol & Street Violence Social Media Analysis April 2010
    • plotting social media spikes against news items and events to determine impact Violent CBD brawl Street violence talk spawned by Williams’ death
    • 4. responding and collaborating CFA, Black Saturday, Flickr
    • seeking citizen input , educating interactively
    • creating opportunities for shared learning and understanding
    • fostering responsibility through citizen engagement and content creation
    • the worst natural disaster in Australia’s history Victorian Fire Map 9 February 2009, dse.vic.gov.au
    • managing the information load and access to meet demand and prevent bottlenecks Kinglake, Aerial view, news.com.au
    • maintaining community engagement to better prepare for future emergencies Yarra Valley, Black Saturday, Flickr
    • going where people are to build trust and improve access to information
      • 9,300 fans x average 150 friends = 1,209,000 people
    • because people want to help and play a role that government is well placed to facilitate
    • seeking citizen support for emergency volunteers Vital. Valued. Victorians.
    • sharing emergency information in timely, convenient way extends frontline response to community
    • mobile apps enable citizens to help themselves and their neighbors
    • geospatial data and location awareness put powerful tools in the hands of citizens
    • sharing timely information builds trust and confirms public safety objectives
      • understanding the context
      • tinkering with new tools
      • listening to the crowd
      • responding and collaborating
      connecting Justice social media and citizen engagement
    • Thanks! Patrick McCormick [email_address] @ solutist Questions? @ justice_vic
    • re-using this presentation? the fine print…
      • Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 2.5
      • Put simply, this means:
        • you are free to share, copy and distribute this work
        • you can remix and adapt this work
      • Under the following conditions
        • you must attribute the work to the author:
          • Patrick McCormick ( pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu )
        • you must share alike – so if you alter or build upon this work you have to keep these same conditions
      • Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer