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  • 1. Problem Solving & DecisionMaking Process
  • 2. “There are no problems, only opportunities” A problem stuck in the middle of your way, by using logical problem solving and decision making system will create opportunities from this problem.
  • 3. The biggest problem solving mistake isdealing with the symptoms of a problemrather than its root causes.
  • 4. By taking the steps of systematic problem solving and decision- making you can prevent problems from recurring.
  • 5. Occurs when there is a difference between one’s desired State and Actual State is sufficient to activate the decision process. Desired State is the way a person would like for a need to be met. Actual State is the way a need is being met/unmet at a particular point in time.
  • 6. To specify the problem what it is ?!
  • 7. Specifying the causes of the problem and analyzing it.
  • 8. To put set of solutions for the problem.
  • 9. The thought process of selecting a logicalchoice from the available options.
  • 10. A sequence of steps that must be taken, or activities that must be performed well for a strategy to succeed.
  • 11. The advantages of following the Step-by-Step method
  • 12.  Definitions: You will learn to accurately define the real problem avoid solving symptoms. Solutions: you can implement once-and-for all solutions instead of temporary band- aid fixes. Decisions: The decisions you make will be good decisions that can be implemented and that will stick.
  • 13.  Meetings: Your meetings will reflect productive problem solving and decision- making. Buying-in: You will learn to obtain buy-in from conflicting viewpoints to help define problems, reach decisions, clarify solutions and implement action plans. Teamwork: You will enjoy effective teamwork between differing individuals and groups while solving problems.
  • 14. Personal Expectations Worksheet What problem Situations would1 you like to correct? What difficult decisions do you2 need to work through logically? Which recurring Problems and3 decisions would like to resolve once and for all? Which of your Problem Solving4 and Decision Making skills would you like to improve?
  • 15.  Understand the steps of the problem solving system Know how to use analytical techniques of problem solving Recognize the vital role of communication in problem solving Know what questions to use to stimulate discussion of problem Understand the anatomy of problems and why they persist
  • 16.  Understand how to confront problems to prevent future stress Know how to distinguish between the causes and effects of problems Know how to label a problem to facilitate discussion and analysis Know how to find the real root cause of the problem
  • 17.  Know how to brainstorm alternative or optional solutions Know how to decide on most workable solution or strategy Understand the importance of action planning to implement solution Know how to apply the problem solving system when problems occur
  • 18. Personal Learning Contract Check Your Item Commitment1. I plan to be more logical, analytical, creative, and systematic in solvingproblems and making decisions.2. I want to take steps to ensure I find the "real problem" before beginning tosolve it.3. I am willing to involve others affected by the problem in the solutionprocess in order to promote support and teamwork.4. I am willing to work through the exercises in this course, do my best torelate them to the problem to be solved and then implement my solutions.5. I will mange my time so I can concentrate on learning the skills presentedin the Course by without distraction or interruption.6. I intend to use what I learn and consciously put it into practice.Agreement: I want to receive maximum benefit from this Course bycarrying out this learning contractName: ………………………… Signature: …………………………Date: ………………………..
  • 19. Student Definition of the Term "Problem"………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………….
  • 20. Problem characteristics checklist1- Incomplete Conversation have broken downcommunication or have not even been started so that full understanding is lacking2- Unknowns Information is missing3- Inaccurate Some of the information is wrongInformation4-Confusion People involved to find themselves in a mental fog, stressed ….5-Hidden Emerging feelings tend to comeemotions out as you examine the situationDifferent view You & other have conflictingpoints ideas
  • 21.  A problem is basically a dilemma Undesirable situation without a decision Question cant be answered Something that cant be fixed no matter what you do Something that cant be explained A conflict or crisis that appears no matter what you do about it An idea opposed by a counter idea An force opposed by a counter force An goal opposed by a counter goal
  • 22.  A small company, which develops & sells new products based on technology. They have an extremely successful product; “Automatic toothbrush” which was invented by the engineering department. Engineering managers want to introduce the new development right away, but the manufacturing manager has encountered problems by producing the new components. In addition to the quality manager who is trying to figure out the cause of the problem. The marketing manager is urging in producing the product, but the finance manager is worried of making this huge inventory an obsolete if it was launched directly to the market. Meeting was done, led to a quickly deteriorate into heated arguments without any decision.
  • 23.  I- Define the problem II- Decide how to solve it The ideal method of resolving problems and making difficult decisions through these 2 steps.
  • 24. Problem Definition Process Results1. Recognition Agreement that anDiscuss & document individual views, facts, & issue needs relevant symptoms, until everyone involved resolution. accepts that there is a problem.2. Label An agreed-uponClearly document both sides of the exact conflict statement of theyou want to resolve. problem.3. Analysis UnanimousFind & agree on the single fundamental sources identification of theof the problem. root cause which needs recommendation.
  • 25. Solution Decision Making Process Results4.Options A complete list of possibleList all the alternative strategies solutions.that have slightest chance ofresolving the problem & its rootcause.5. Decision-Making A firm. joint decision on theChoose the best solution in your chosen solution.list by objectively evaluating theoptional strategies.6. Action Plan A complete step-by-step map toOrganize systematic steps of translate the decision to reality.tasks, timing, staff, 7 resources toimplement the decision in the realworld.
  • 26.  Submitted to : Dr. Wajdi Naaman Prepared by: : Suhail Adel Ali atwah Karen Zeinab