iPad App for Tracking Goals and Performance


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Softweb delivered an enterprise-grade app that presents complete record of employee performance and goals of various sites on iPad.

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iPad App for Tracking Goals and Performance

  1. 1. PERFORMANCE TRACKING APP BUSINESS INTELLIGENCE TOOL SECURE LOGIN MAP VIEW AND LIST VIEW OF SITES SEARCH FUNCTIONALITY Background SYKES is a leading provider of customer contact management solutions and services in the business process outsourcing (BPO) sector. SYKES provides a range of sophisticated customer contact management solutions to Fortune 1000 companies across the world, mainly in the financial services, communications, healthcare, transportation and leisure industries. Case Study A Feature-rich iPad App for Performance Tracking and Business Analysis Challenges SYKES believes in delivering the quality outsourcing solutions and building long-lasting relationship with the clients by providing the outstanding technical support. SYKES wanted a mobile solution to enable its employees to access the customer data on the move and work more productively. Softweb was required to develop an iPad app which would compile customer data in diverse formats for better decision-making. Our client wanted the iPad application that would showcase various performance parameters for their staff on different sites across the globe. The solution was meant to attain operational transparency into specific client accounts and line of business. Furthermore, our client also wanted us to include the major categories in an app, such as Site Goals, Team Roll-Up, Agent Roll-Up, and Financial status of the client to know the growth. SYKES sought below features in the app- After a stringent qualitative analysis, Softweb delivered a highly scalable iPad application that perfectly suits our client’s specific requirements. We delivered a feature-rich yet user-friendly app so that users can easily find the information they are looking for. SYKES wanted the app that would provide all the necessary details at a quick glance, and therefore it was named‘One View’. Users have to login first before accessing client details and review the performance of different sites. The app is empowered with the complete list of sites for a quick view and search functionality to facilitate the user to find important details quickly. The app provides the details of the staff, including individual attendance, calls handled, total calls kept on hold, and much more. Thus, the app helps client to track performance and attendance efficiently for enhancing customer satisfaction. In all, we built a feature-rich iPad app that enables SYKES to carry out their business operations smoothly and enables them to handle their contact management job easily. Solutions High level analysis of all client projectsO Performance trackerO Access to details of various sitesO Ability to locate sites easilyO Easy Search FunctionalityO R
  2. 2. Summary Contacts are vital to the survival for any business. As SYKES is a global leader in providing the most sophisticated customer contact management solutions to Fortune 1000 companies across the world, it wanted a mobile app that would provide access to the sites details and insight of staff performance to ensure the employees are aligned, inspired and focused on delivering exceptional results. Softweb delivered an enterprise-grade app that presents complete record of employee performance and goals of various sites on iPad. With our solution, the overall level of satisfaction of our client’s customers has increased and the turn-around time to customer requirements has lessened to a noticeable level. Contact Information Softweb Solutions 2531 Technology Drive, Suite 312, Elgin, Illinois 60124 US Toll Free Number: 1-866-345-7638 Email: info@softwebsolutions.com www.softwebsolutions.com Case Study Technologies Used Platform: iOS Framework: Cocoa Touch Architecture: ARM 7, ARM7s Graphics and Animation: Quartz 2D Networking and Internet: WebKit User Applications: Map Kit Audio and Video: AV Foundation Supported devices: iPad O O O O O O O O Business Benefits Helping build a high-performance cultureO Centralized repository of site informationO Increased customer serviceO Improved productivitytO Better and more accurate dataO Operational transparency and better insightsO Helping users know customers betterO Streamlining workflowO Higher return on investmentO R