Serena Business Manager
Upcoming SlideShare
Loading in...5
×
 

Serena Business Manager

on

  • 402 views

Подробное рассмотрение платформы создания и исполнения процессно-ориентированных приложений - Serena Business Manager ...

Подробное рассмотрение платформы создания и исполнения процессно-ориентированных приложений - Serena Business Manager (SBM).
SBM - относится к широкому классу систем Business Process Management,

Statistics

Views

Total Views
402
Views on SlideShare
402
Embed Views
0

Actions

Likes
0
Downloads
6
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • (Note: Slides 3 and 4 to be used if you are speaking with an existing Serena customer) Good afternoon. I ’ d like to introduce myself – I ’ m Amita Abraham (insert name) and I manage product marketing for Serena Service Manager (insert role)
  • Thank you for the opportunity to talk to you about Serena Service Manager, our IT Service Management (ITSM) solution. What I ’ d like to do in the next 15 – 20 minutes is to briefly cover: Why Serena decided to get into the ITSM space The kinds of challenges that our customers are struggling with when it comes to ITSM Why we think the industry is ready for an alternative and how we believe we can address those challenges with what we call “ Orchestrated Service Management ” - our process-based approach to ITSM And finally, I ’ d like to give you a few examples of why customers have chosen Serena Service Manager over other ITSM solutions
  • Thank you for the opportunity to talk to you about Serena Service Manager, our IT Service Management (ITSM) solution. What I ’ d like to do in the next 15 – 20 minutes is to briefly cover: Why Serena decided to get into the ITSM space The kinds of challenges that our customers are struggling with when it comes to ITSM Why we think the industry is ready for an alternative and how we believe we can address those challenges with what we call “ Orchestrated Service Management ” - our process-based approach to ITSM And finally, I ’ d like to give you a few examples of why customers have chosen Serena Service Manager over other ITSM solutions
  • Thank you for the opportunity to talk to you about Serena Service Manager, our IT Service Management (ITSM) solution. What I ’ d like to do in the next 15 – 20 minutes is to briefly cover: Why Serena decided to get into the ITSM space The kinds of challenges that our customers are struggling with when it comes to ITSM Why we think the industry is ready for an alternative and how we believe we can address those challenges with what we call “ Orchestrated Service Management ” - our process-based approach to ITSM And finally, I ’ d like to give you a few examples of why customers have chosen Serena Service Manager over other ITSM solutions
  • Thank you for your time
  • Thank you for your time
  • Более 300 клиентов SBM самостоятельно разработали свои решения автоматизации ITSM процессов на платформе SBM Другие 25% планировали использовать SBM для задач внедрения ITSM/ITIL процессов Уже существует более 10,000 процессно-ориентированных приложений на платформе SBM для ИТ и не ИТ областей ITSM дополняет портфель решений Serena - лидера в сегменте инструментария поддержки ЖЦ разработки ПО (ALM) Serena Software 09/14/12 Copyright © 2010 Serena Software, Inc.
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • So what does the solution look like? As I mentioned, you can visually configure and change processes to match the way you deliver services. The swimlanes make it easy to, at a glance, know who is responsible for what
  • So what does the solution look like? As I mentioned, you can visually configure and change processes to match the way you deliver services. The swimlanes make it easy to, at a glance, know who is responsible for what
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • Here ’ s a look at the rich, unified dashboards that you get that are based off of actual process paths – so you are making decisions off of accurate business metrics
  • Here ’ s a look at the rich, unified dashboards that you get that are based off of actual process paths – so you are making decisions off of accurate business metrics
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • As I mentioned we ’ ve put a lot of effort into making the solution easy to use and easy to access for both your technicians as well as your end users. Which in turn improves your users ’ perception of the service that they get from IT. As your users get comfortable with using the solution, fewer people bypass the system which in turn drives down the cost of running your service desk
  • Thank you for your time
  • Thank you for your time

Serena Business Manager Serena Business Manager Presentation Transcript

  • Serena Business Manager where workflows begin… Июнь 20121 SERENA SOFTWARE INC.
  • СОДЕРЖАНИЕ • О компании Serena Software • Платформа SBM • Планы развития продуктов на 2012 год • Комплексный подход к автоматизации процессов • Примеры внедрений • Демонстрация2 SERENA SOFTWARE INC.
  • Serena Software, Redwood City, California (USA)• Образована: • 1980• Офисы: • New York, Los Angeles, Washington D.C. • Sao Paulo • London, Paris, Madrid, Milan, Munich, Stockholm, Antwerp • Singapore, Tokyo, Melbourne, Bangalore, Seoul• Штат: • 700+• Клиенты: • Более 17,000 организаций и более 10 миллионов пользователей по всему миру • 96 из списка 100 Fortune 3 SERENA SOFTWARE INC.
  • Основные продукты и решения 2012-2013• ALM: • Dimensions CM • Dimensions RM • PVCS VM • ALM: • SBM • Development Manager• ITSM: • Requirement Manager • SBM • Release Manager • Nolio • Quality Manager• Mainframes • ITSM: • Service Manager • Dimensions ZMF • Demand Manager 4 SERENA SOFTWARE INC.
  • 98 из 100 Fortune – клиенты SerenaHealthcareFinancialIndustrialTech/TelcoInsuranceGovernment5 SERENA SOFTWARE INC.
  • Клиенты Serena в РоссииКлиенты Serena в России6 SERENA SOFTWARE INC.
  • Решения и продукты Serena ALM в 2012 году Serena Request Center Serena Lifecycle Dashboard Requirements Development Release Manager Manager Manager SCM Release Dimensions RM Vault Dimensions CM PVCS Prototype Release Composer ZMF Automation Requirements Development Release Control Control Control Serena Business Manager 7
  • История развития And Serena Solutions SBM How We Got To ITSM Serena Serena SerenaITSM Release Release Release Manager 1.0 Manager 2.0 Manager 3.0 1 Кв, 2011 3 Кв, 2011 1 Кв, 2012 Serena 1600 клиентов BusinessBPM TeamTrack Manager (SBM) 1999 2007 Software 2000 клиентов OrchestratedALM Change & ALM Config Mgt. 1981 2010 88 SERENA SOFTWARE INC.
  • Serena Business Manager9 SERENA SOFTWARE INC.
  • Процесс разработки решения на платформе SBMМоделирование Администрирование Эксплуатация Как это работает ? Моделирование: Администрирование: Web приложение: • Граф процесса • Ролей • Управление процессом• Формы интерфейса • Привилегий • Удобный интерфейс • Вызовы внешних • Версий • Вся информация под функций • Отчетов рукой • Внедрения
  • Основные требования к промышленной среде управления процессами 1. Масштабируемое отказоустойчивое ядро интерпретации моделей процессов (workflow engine) 2. Мощная среда разработки процессно- ориентированных web приложений 3. Средства управления версиями приложений, (сравнение, слияние, установка) 4. Возможность создавать удобные формы пользовательского интерфейса 5. Ролевые контекстные права доступа на уровне приложения/объекта/атрибута объекта 6. Гибкие и простые средства создания отчетов 7. Система уведомлений и эскалаций пользователей 8. Открытый API для интеграции с внешними системами1111 SERENA SOFTWARE INC.
  • Архитектура SBM12 SERENA SOFTWARE INC.
  • Компоненты и службы SBM13 SERENA SOFTWARE INC.
  • ВЭБ. Управление потребностями, 2008
  • Райфайзенбанк. Запрос к ИТ, 2010
  • ТД ХЦ. Управление изменениями, 2011
  • Адаптировать процесс, а не переписывать все приложение17 SERENA SOFTWARE INC.
  • Проектировать современный пользовательский интерфейс18 SERENA SOFTWARE INC.
  • Процесс определяет содержание форм, а не наоборот19 SERENA SOFTWARE INC.
  • Процесс определяет содержание форм, а не наоборот20 SERENA SOFTWARE INC.
  • Модуль создания/изменения отчетов доступен каждому21 SERENA SOFTWARE INC.
  • Можно добавить интерактивную информационную панель индикаторов22 SERENA SOFTWARE INC.
  • Календарное представление2323 SERENA SOFTWARE INC.
  • Диаграмма Ганта2424 SERENA SOFTWARE INC.
  • Средства управления версиями приложений2525 SERENA SOFTWARE INC.
  • Объединение ревизий26 SERENA SOFTWARE INC.
  • Web Администрирование27 SERENA SOFTWARE INC.
  • Интеграция Demand Develop Deploy Serena Lifecycle Dashboard Serena Serena Serena Requirements Development Release Manager Manager ManagerPPM Modeling Develop Build/CI Quality PLM ITSM 28
  • Демонстрация29 SERENA SOFTWARE INC.
  • Запасные слайды30 SERENA SOFTWARE INC.