Virtual Space Race: How IT with The Right Stuff Creates a Competitive Advantage


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The rise of mobile and cloud has empowered more front office workers to take control over their own IT destiny. This study answers the question “is IT equipped to handle the implications of this shift?”

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Virtual Space Race: How IT with The Right Stuff Creates a Competitive Advantage

  1. 1. THE VIRTUAL SPACE RACE How IT with The Right Stuff creates a competitive advantage A STUDY BROUGHT TO YOU IN PARTNERSHIP BY
  2. 2. The rise of mobile and cloud has empowered more front office workers to take control over their own IT destiny. This study answers the question “is IT equipped to handle the implications of this shift?” Demand for an agile, efficient IT infrastructure is at an all-time high, yet most organizations lack the capacity to quickly deploy and manage applications on and off premises in response to the needs of front office employees and customers. Leveraging new technology to compete in the marketplace is a virtual space race, one in which organizations with the right IT infrastructure have the competitive advantage to respond quicker and plant their flag first in the market. Methodology: Softchoice, one of the largest technology solutions and services providers in North America, partnered with VMware, the industry-leading virtualization software company, to gauge enterprise IT departments’ responsiveness to the increasingly complex technology demands of front office employees. They surveyed 250 IT managers and 750 line-of-business (sales, marketing, operations, finance, etc.) managers across the U.S. to examine their expectations around IT department performance and IT infrastructure agility. Introduction
  3. 3. From the Earth to the Moon The gap between front office expectations and the back office’s ability to deliver has never been so wide.
  4. 4. What is IT Thinking? We asked IT managers to rank tasks based on what they ideally would like to do and what they really do. Ideal 1. Security 2. Maintenance 3. Strategy 4. Help Desk Real 1. Maintenance 2. Security 3. Help Desk 4. Strategy Ideally, IT Managers want to spend more time on security and strategic priorities, and less time on maintenance. In reality, they spend most of their time on maintenance and the least on strategy. [ [ ] ]
  5. 5. IT Managers 65% think their colleagues view them as a help desk and not a strategic partner 55% think their colleagues view them as a gatekeeper versus an enabler 70% spend less than 25% of their week on strategic projects 28% think they should spend 25-50% of their time on strategic projects █ █ █ █
  6. 6. 80% see IT as a cost center versus a revenue generator 73% think app deployments should take less than a month, while 25% expect it to take 1-5 days 57% think their organization should invest more in IT, and 3 out of 4 of them are willing to spend more of their own budget to do it 31% don’t involve IT when purchasing new software for their department. Half of them said it’s because they have their own technology budget Front Office Managers █ █ █ █
  7. 7. Not Ready for Launch Most IT departments lack the right infrastructure to take their organizations to the next level.
  8. 8. Most organizations lack the IT infrastructure needed to compete with the best-in-class. 61% virtualize less than half of their IT environments 46% automate ¼ or less of the processes associated with application rollouts 46% have no hybrid cloud capabilities 25% don’t have centralized management of their IT environment 64% don’t have chargeback capabilities █ █ █ █ █
  9. 9. Despite front office expectations for instant gratification, IT often takes months to deploy a new application. 30% take 1-6 months 28% take over 6 months █ █
  10. 10. What you need to create a more agile, efficient IT infrastructure: Standardize and centralize infrastructure that supports software-defined solutions Virtualize your compute, network and storage Automate the apps in your data center with scripts and policies Connect your cloud infrastructure and manage as one system The Right Stuff
  11. 11. Gaining A Competitive Advantage “One small step for IT, one giant leap for IT’s relevance.”
  12. 12. 4x more likely to deploy a new app within 5 days 2x more likely to move processing workloads across servers the same day 3x more likely to accommodate front office requests the same week Compared to those that don’t, IT managers that have the right* infrastructure are… *Infrastructure that meets front office employee needs from responsiveness and capacity to connectivity and remote access. █ █ █
  13. 13. 5x more likely to be very or extremely satisfied with new software rollouts 5x more likely to believe IT spends plenty of time on strategicprojects that support their departments’ needs Compared to those that don’t, front office managers that have the right infrastructure are… █ █
  14. 14. Managers that don’t have the right infrastructure… …are far more likely to think their organization needs to increase its technology spend. IT managers: 83% Front office managers: 71% However, at least half of those with the right infrastructure still think their workplace needs to spend more on technology. IT managers: 62% Front office managers: 50%
  15. 15. Conclusions Organizations with agile, efficient IT infrastructure can implement new processes faster, respond quicker to employee and customer needs, and focus more on growth and innovation. Front office managers and executives are also far more likely to consider their IT colleagues as strategically relevant to their overall success if they can support their growing need to quickly implement, and seamlessly access, new work apps from anywhere. Having the right IT infrastructure that is software-defined, centrally managed, highly virtualized and highly automated is the key to winning the virtual space race.
  16. 16. Contact Us