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  • 1. An Analysis of Wisconsin’s ACCESS Online Application for BadgerCare Plus Lindsey Leininger Chapin Hall at the University of Chicago Donna Friedsam, Kristen Voskuil, and Thomas DeLeire University of Wisconsin-Madison November 5, 2011 Presentation at APPAM 1
  • 2. What is ACCESS?: https://access.wisconsin.gov/ 2
  • 3. What is ACCESS?: Part 2• Am I Eligible? Anyone can submit minimal information on their household and receive feedback on whether they might be eligible for health care, nutrition or child care supplements, prescription drug assistance, energy assistance or tax credits.• Apply for Benefits Submit application for BadgerCare Plus, Medicaid, FoodShare, child care and/or the Family Planning Waiver online. However, other steps must be taken for the process to be completed. 3
  • 4. Am I Eligible and Apply for Benefits 4
  • 5. Methods of Application• ACCESS• Mail-in• Walk-in• Phone 5
  • 6. Research Questions• What % of applications are received through ACCESS? – Are there differences in the socio-economic status of those that use ACCESS versus other methods of application?• Target Efficiency of ACCESS: Is ACCESS more or less likely than other methods to attract applicants who are ultimately determined to be eligible for public insurance?• Application and Eligibility Spillover: Does ACCESS promote greater likelihood of applying to other social programs? What are the rates of eligibility determination among “spillover” applications generated by ACCESS relative to other methods? 6
  • 7. Data : The Sample• State contractor Deloitte selected a sample of those who applied for Health Insurance from January 2008 to October 2010 through all methods.• We restricted the sample to BC+ Child and Caretaker applications through November 2009 so we could match to the CARES demographic data we had at the time. CARES is the state’s eligibility database for BadgerCare Plus.• We selected the oldest person listed in the case for individual demographic categories, typically a parent. 7
  • 8. Results 8
  • 9. Percent of Applications by Method 4% 17% ACCESS Walk-in 18% 62% Mail-in Phone 9
  • 10. Percent Determined Eligible for BC+ by Method 100% 87% 83% 90% % determined eligible for BC+ 77% 80% 69% 70% 60% 50% 40% 30% 20% 10% 0% Phone Walk-in Mail-in ACCESS Application method
  • 11. SES by Method Application Method by Income100% 85% 80% ACCESS 56% 60% Walk-in 40% Mail-in 22% 18% 20% 4% 5% 8% Phone 2% 0% < 150% FPL >= 150% FPLNote: similar patterns emerge when the sample is stratified by otherpotential markers of vulnerability (primary language, citizenshipstatus, rural status, gender)
  • 12. Application Spillover by Method80% 72% 72%70% 60% 63%60% 53% 51% 46%50% 41% 38%40% Jan08-Jun0830% Jul08-Dec08 16%20% Jan09-Nov09 6%10% 4%0% ACCESS Walk-in Mail-in Phone Application spillover = % of BC+ applicants also applying for FoodShare
  • 13. Eligible Spillover by Method90% 82% 74% 72% 75% 78%80% 72% 72% 63%70% 60%60% 50%52%50% 42%40% Jan08-Jun0830% Jul08-Dec0820% Jan09-Nov0910% 0% ACCESS Walk-in Mail-in PhoneEligible spillover = % of BC+ applicants applying for FoodShare (FS) who aredetermined eligible for FS
  • 14. ACCESS Going Forward• Wisconsin awarded federal Early Innovator grant to be used to expand ACCESS platform for planned private health insurance exchanges• Eliminating county-based walk-in services has been considered, instead relying almost exclusively on ACCESS – Generating considerable concern among advocate groups• Currently, ACCESS requires all submitted applications to be reviewed by a caseworker to verify and review information submitted. Cost/benefit analysis?
  • 15. AcknowledgementsFunded by the Wisconsin Department of Health Services andthe Robert Wood Johnson Foundation For Further InformationLeininger, Friedsam, Voskuil, and DeLeire “The TargetEfficiency of Online Medicaid/CHIP Enrollment: An Evaluationof Wisconsin’s ACCESS Internet Portal” available at:www.rwjf.orgLeininger, Friedsam, Voskuil, and DeLeire “Online Applicationfor Medicaid and BadgerCare: How Efficient Relative to OtherApplication Venues?” available atwww.uwphi.pophealth.wisc.edu 15