Citizen Service
Platform

       SOCITM Conference
       11th October 2010
        Rich Gwyther
        Acting Head of Lo...
Agenda
The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to s...
The Public Review
     ICT Supplier
                  Sector IT spend moratorium
                         is changing




...
The challenge posed by
the Prime Minister

  How to make things better
  without spending more
  money
Technology is Central to the policy agenda




CIO’s Office
The Citizens are Revolting…




                              Image ©: BBC
Agenda
The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to s...
Cost Saving Initiatives


                          Outsource/
              Simplify
                          Transform
Slough Council
Havering & Newham Councils
Wakefield Council
Love Clean Streets (Lewisham)
Tayside Fire and Rescue
Agenda
The changing Public Sector landscape

What are customers changing to reduce costs?

How can Microsoft help you to s...
Microsoft Role in UK
  Economy
Microsoft has over 30,000 partners in the UK
For every £1 Microsoft revenue in 2009, the
lo...
PSA09 Agreement Savings
               PSA09 delivers:
               •   Price transparency
               •   Same price...
The Citizen Service Platform

 It’s about outcomes delivered by



people & process enabled by


 capabilities which are d...
Outcomes, Delivered by People, Supported by Technology
Cloud Drives
    Transformation
    CREATES         LEARNS AND
                                     ENHANCES
             ...
Microsoft Cloud Services
Summary
Challenges
  Government Spending review
  Citizen expectation and engagement

Microsoft technology addresses these...
Useful Links
Microsoft UK Public Sector
   www.microsoft.com/uk/lrg

Microsoft Citizen Service Platform
   www.microsoft.c...
Citizen Service
Platform

       Thank you

        Rich Gwyther
        Acting Head of Local and
        Regional Governm...
Additional Slides
Microsoft Proposal to drive cost savings
        & efficiency is based around the
        following:
                     ...
Outsource/
                                        Simplify                    Transform




    Initiative               ...
Outsource/
                Standardise                                 Transform



    Initiative                Concept
...
Standardise       Simplify




    Initiative                   Concept
7   Cloud                        Mail & Collaborat...
Standardise 2 – Standardised Desktop                                                  Standardise   Simplify
             ...
Standardise 2 – Standardised Desktop                                                  Standardise   Simplify
             ...
33
A digitally literate
   community

  A rich pool of
 creative, digital
 and IT workers

A growing network
of creative, dig...
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
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Rich Gwyther - Microsoft - A practical approach to realising actual cost savings

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Presentation to delegates at the annual conference of Socitm, the public sector IT association, on 11 Octiber 2010.

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Rich Gwyther - Microsoft - A practical approach to realising actual cost savings

  1. 1. Citizen Service Platform SOCITM Conference 11th October 2010 Rich Gwyther Acting Head of Local and Regional Government richgw@microsoft.com 0118 909 3460 07802 881 654
  2. 2. Agenda The changing Public Sector landscape What are customers changing to reduce costs? How can Microsoft help you to save money?
  3. 3. The Public Review ICT Supplier Sector IT spend moratorium is changing Changing Government Government Cloud Relationships
  4. 4. The challenge posed by the Prime Minister How to make things better without spending more money
  5. 5. Technology is Central to the policy agenda CIO’s Office
  6. 6. The Citizens are Revolting… Image ©: BBC
  7. 7. Agenda The changing Public Sector landscape What are customers changing to reduce costs? How can Microsoft help you to save money?
  8. 8. Cost Saving Initiatives Outsource/ Simplify Transform
  9. 9. Slough Council
  10. 10. Havering & Newham Councils
  11. 11. Wakefield Council
  12. 12. Love Clean Streets (Lewisham)
  13. 13. Tayside Fire and Rescue
  14. 14. Agenda The changing Public Sector landscape What are customers changing to reduce costs? How can Microsoft help you to save money?
  15. 15. Microsoft Role in UK Economy Microsoft has over 30,000 partners in the UK For every £1 Microsoft revenue in 2009, the local partner ecosystem made £8.84. Companies in the local ecosystem will drive nearly £6 billion of investment, most of it in the UK. The Microsoft partner ecosystem: - employs over 500,000 people , Source: IDC Economic Impact - accounts for 38% of IT employment Stud 2009 - contributes 42% of IT-related taxes Microsoft Research Centre in Cambridge is a £50m investment and employs 140 world class researchers and several hundred other staff.
  16. 16. PSA09 Agreement Savings PSA09 delivers: • Price transparency • Same price for all regardless of size • £112m cost savings for UK Gov in 2009/10 on £304m • Software packages to suit different roles – buy only what you need • The ability to transfer and re- use licences • Flexibility to stop paying for licensing not used • Discounts for partner solutions
  17. 17. The Citizen Service Platform It’s about outcomes delivered by people & process enabled by capabilities which are delivered by the Microsoft Platform
  18. 18. Outcomes, Delivered by People, Supported by Technology
  19. 19. Cloud Drives Transformation CREATES LEARNS AND ENHANCES SOCIAL & DRIVES SERVER WANTS OPPORTUNITIES HELPS YOU ADVANCES THAT PROFESSIONAL SMARTER & LEARN, DECIDE DRIVE THE CLOUD INTERACTIONS DEVICES RESPONSIBILITIES & TAKE ACTION
  20. 20. Microsoft Cloud Services
  21. 21. Summary Challenges Government Spending review Citizen expectation and engagement Microsoft technology addresses these challenges Standardisation Efficient Procurement Cloud based Services Outsource/ Simplify Transform
  22. 22. Useful Links Microsoft UK Public Sector www.microsoft.com/uk/lrg Microsoft Citizen Service Platform www.microsoft.com/csp Microsoft Cloud www.microsoft.com/cloud Outsource/ Simplify Transform
  23. 23. Citizen Service Platform Thank you Rich Gwyther Acting Head of Local and Regional Government richgw@microsoft.com 0118 909 3460 07802 881 654
  24. 24. Additional Slides
  25. 25. Microsoft Proposal to drive cost savings & efficiency is based around the following: Outsource/ Standardise Simplify Transform 1. Standardise 1. Licensing Agreements 1. Move to the cloud infrastructure 2. Virtualise 2. Modern Working 2. Use existing assets 3. Core Services Environment to drive out duplicate costs 27
  26. 26. Outsource/ Simplify Transform Initiative Concept 1 Cost Avoidance Use existing assets to drive out duplicate costs Deploy existing EA S/W – SharePoint for EDRM, OCS for Voice, Live Meeting for T&E reduction 2 Standardised Desktop Standardisation across LG Estate - support, maint, reporting, power management 3 Small Apps, Case Management Dynamics for Case Management, CRM and XRM (Small apps) & CRM Standard/Multi-tenanted environment – replacement for Access DBs 28
  27. 27. Outsource/ Standardise Transform Initiative Concept 4 S/W Licensing & Smarter ways of buying & greater control. All-up agreements for Asset Management smarter buying 5 Shared Services Re-use of existing and complementary MSFT S/W for Shared Services. Crown CAL. 6 Server Virtualisation Reduced power consumption, datacentre space. & TCO of Server estate. 29
  28. 28. Standardise Simplify Initiative Concept 7 Cloud Mail & Collaboration – one email platform for all & SharePoint as a ‘Service’. Speed of deployment, management, flexibility etc 8 Cloud Extras Directory Services Open Government Data Initiative Azure & Application Platform 30
  29. 29. Standardise 2 – Standardised Desktop Standardise Simplify Outsource/  Transform A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government. Key Microsoft Play for Gov. Examples •Potential in-year savings of £354m •US Air Force •Based on 3m central Gov desktops: • £39 reduction/desktop/year • PC Management £4m • Total £94m over 5 years • App Virtualisation up to £300m • £10m power savings per year (£30 per desktop potential saving) •City of Miami • Multiple images £50m • 3.5k employees. £81k per year Savings in future years savings from deployment of •PC management £478m 5 years Win7 •Five year savings of circa £1,428m • £29k energy cost saving in year 1 Next steps •Discussions with Cabinet Office are in place for Pan- Government Desktop •How can we expedite refresh strategy with assistance around Standardisation and components such as Win7 •Engagement with SIs
  30. 30. Standardise 2 – Standardised Desktop Standardise Simplify Outsource/  Transform A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government. Key Microsoft Play for Gov. Examples •Potential in-year savings of £354m •US Air Force •Based on 3m central Gov desktops: • £39 reduction/desktop/year • PC Management £4m • Total £94m over 5 years • App Virtualisation up to £300m • £10m power savings per year (£30 per desktop potential saving) •City of Miami • Multiple images £50m • 3.5k employees. £81k per year Savings in future years savings from deployment of •PC management £478m 5 years Win7 •Five year savings of circa £1,428m • £29k energy cost saving in year 1 Next steps •Discussions with Cabinet Office are in place for Pan- Government Desktop •How can we expedite refresh strategy with assistance around Standardisation and components such as Win7 •Engagement with SIs
  31. 31. 33
  32. 32. A digitally literate community A rich pool of creative, digital and IT workers A growing network of creative, digital and IT companies
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