Phil Evans - broadband aggregation Wales
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Phil Evans - broadband aggregation Wales Phil Evans - broadband aggregation Wales Presentation Transcript

  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Phil Evans MBE Head of ICT & Property Services Caerphilly County Borough Council Chair of SOCITM Cymru
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Introduction • Started in 2004 • LLN Coming to an end • HE/FE network poor • DAWN2 network coming to an end • Public Sector Broadband Aggregation View slide
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution • Management Board created • Welsh Assembly Government representatives plus UA’s • Aggregate demand • Create a Business Case • Identify 2nd tier benefits • Consultants engaged View slide
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Pre-Procurement • State Aid? • Which process? • Who was to be involved? • How was it to be managed? • Engagement of consultants - Methods
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Governance During Procurement Programme Board Specialist support PSBA Methods Sector Procurement User Board Legal Groups WAG Project Team
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Procurement • EU Notice and tender prepared • Competitive dialogue process • Refined to three suppliers • Three evaluation teams - Contract - Value - Service provided
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk IPV6 and QoS • IPv6 – Network to be deployed as a dual stacked IPv4 / IPv6 Network • QoS – solution will support QoS from implementation – initial solution deployed with 6 levels of QoS – extended across the DSL cloud for those needing differentiated services – can accommodate different QoS policies across sectors
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Security • Security services to be provided …. – MPLS Traffic separation • Access to each will be strictly controlled through allocation to connectivity services and each sectors own policies – Firewall services • managed firewall service with a core rule set centrally- managed • ability to add further rules to the basic set – Basic content filtering • Sector rules enable ‘illegal content’ to be blocked • Content to be blocked as defined in the ‘Internet Watch Foundation’ List
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Result • Logicalis selected • Current supplier of LLN • Trusted • Awarded September 2007 • £74.5m over 5 years
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Logicalis UK • 5 offices in the UK • £200 million in UK revenue • 500 employees in the UK • Certified to ISO9001:2000, ISO14001. ISO27001 & ISO20000 • Access to skills from service operations in Europe, South & North America • Managed Service Centre's in Slough, London and Nantgarw • In-house Tier 3 Data Centre in Bracknell, second to follow in 2010 • Part of a Global organisation • Logicalis has over $1 billion global revenue • Over 5,000 Public Sector and Corporate clients • Over 1,000 employees in 7 countries • Part of Datatec, $4 billion global turnover in FY 09
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk PSBA Provides… • Based on existing Lifelong Learning Network (LLN) • Major nodes already situated in Local Government & HE/FE sites • PSBA require additional capabilities to be incorporated – MPLS – QoS – IPv6 – IP MultiCast – Additional capacity – Additional locations
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Connectivity Services • Range of connectivity services on offer – Low bandwidth services delivered via ADSL/DSL – Conventional connectivity services e.g. Ethernet • delivered taking connectivity from most economical source between NAP/Core POP and the site – Point to Point Services • either as a private circuit or • as a VPN between sites already connected to the PBSA
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk The PSBA Core Network • Built on existing technology (SDH) using the existing LLN carrier- class router equipment • Core network already capable of supporting MPLS (but MPLS to be deployed early in the system build) • Routers upgraded to meet required capacities and capabilities • A programme to move to higher bandwidth services
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Neighbourhood Access Points (NAPs) • NAPs – means of delivering local access to the PSBA – located in each of the key towns across Wales – normally at administrative centre for Local Government • NAPs initially built around current (LLN) equipment/locations but could be built into any suitable site • Options to place NAPs in : • a custom-built environmental housing • other Sector location (e.g. Hospital/Ambulance Control) • BT Exchange
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Delivering the Vision Governance Logicalis Agility WAG Service Responsibility Users Continuity Providers
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Current Governance Structure Programme Board PSBA Finance Team Management Board Advice Technical Design Authority Operational Delivery Group Contractors
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Legacy situation •Two different architectures support diverse communities, each with a wide reaching core infrastructure Site Site HSW DAWN2 Core Site BT Metro VPN – MPLS based service WNL LLN Core Site Physical Layer 3 Site Routed network to all sites Site
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Goal Architecture •Each sector, sub-sector or recipient organisation has a service developed to match its requirements in MPLS or on the underlying physical network Country wide Networks Local (MPLS Networks Virtual (MPLS Virtual Networks) Networks)
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Delivering Services over the PSBA RESTRICTED – IL3 GCSx or DWP data GCSx Corporate Single physical link, separate logical networks Site PROTECT – IL2 Corporate Shared Service Schools <11 PROTECT – IL2 School Schools Admin Shared Service Schools 11-16 PROTECT – IL2 Shared Service Schools Curriculum Schools 16+ PROTECT – IL1 Library Firewalled Internet Internet
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk MPLS Logical Architecture WAG - RESTRICTED MPLS VRF MPLS VRF Health – Impact Level 2 Services MPLS VRF MPLS VRF Unitary Authorities MPLS VRF MPLS VRF Education (HE, FE, LEA) BGP based ISP service
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk MPLS Sector Example Authority 1 Authority 1 Authority 2 Authority Authority 2 WANS Authority 3 Authority 3 Unitary Authorities Authority 44 Authority Services “Global” service (Internet etc) “Global” service (Internet etc) Secure service (GSx etc) Secure service (GSx etc) Application service (shared CRM, DR etc.) Application service (shared CRM, DR etc.)
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution Build – Phase 0 A A Local Authority A POP C University C POP MPLS LLN Core network Core Sites “Cloud” User Sites A C A DAWN2 LLN
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution Build – Phase 1 N A N A Community NAP POP Local Authority A C ADSL University C POP ADSL Services Services MPLS LLN Core network Core Sites “Cloud” MPLS enabled User Sites N A Core Core Services Services C N A PBSA Contract Domain DAWN2 LLN Management Domain PBSA
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution Build – Phase 2 N A N A Community NAP POP Local Authority A C ADSL University C POP ADSL Services Services MPLS LLN Core network “Cloud” MPLS Community Community Network enabled Network N A Core Core Services Services C N A PBSA Contract Domain DAWN2 LLN Management Domain PBSA
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution Build – Phase 3 N A N A Community NAP POP Local Authority A C ADSL University C POP ADSL Services Services N Core network MPLS Community enabled Community NetworkN A Network N Core Core Services Services C N A High Speed Ring PBSA Domain DAWN2
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Solution Build – Phase 4 N A N A Community NAP POP Local Authority A Community Community Network Network C N ADSL University C POP ADSL Services Services Community N Community Network Network Community Community Core network N Network Network N MPLS Community enabled Community NetworkN A Network N Core Core Services Services Community Community Network Network N C N A High Speed Ring PBSA Domain DAWN2
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Wales Map
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Network Management • Proactive network monitoring provided on a 24x7 basis • Resilient Network Operations Centres – Wales (Treforrest) and Slough • Automated real-time management • Includes – on-going availability and health of the network – capacity of the network ports and circuits – device throughput – etc
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Service Desk • Centralised Service Desk • Provided from: – the Logicalis Welsh Project Office – transferring to the Logicalis (Slough) outside core Service Hours • Centralised Single Point of Contact for service management • Staffed 24x7 • Incident Management and Fault Resolution – Fault reporting via telephone or via Portal
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Initial Order Completed April 2009 • HE/FE Sector – 51 sites • GP’s/Health – 670 sites • Secondary Care – 337 sites • Unitary Authorities – 22 sites
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Portal
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Benefits Management • Tier 1 - Original Target • Tier 2 - Enable other project - Sector specific - Community based - Video Conferencing - Telephony Services - Data Services • Create data to support monitoring • Form part of Benefit Realisation Plan • Support available from Programme Board
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Lessons Learned The partnership must be underpinned by a strong mutual understanding of all parties issues… Get the issues on the table before the contract is signed Build the commercial model to allow flexibility… We encountered “Known unknowns” from day one The users requirements will change The available technology will change The users data, predictions etc were wrong from the outset Define the services users really want Get the model aligned correctly commercially… Costs in the right place Risks assigned to the correct owner Profits and risks balance each other If you want an innovative technical approach prefer a proven commercial modal and visa versa
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Lessons Learned cont… • Stakeholder engagement • Recognition of role • Need for technical and commercial control • Communication • Trust
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Partnership • In a relationship governed by a taught legal contract keeping the partnership model working is key to success. Partnership Get the model right PSBA - Full Prime Contract Can better align contract to value Welsh Sub-contractors Assembly Logicalis Partner or Supplier? End users Aligned to both partners business needs Understand the agreement fully Picking the right sub-contractors Dealing with the unknown Risks sit with true owner Known process to apportion cost/risk Consistent approach – commercial & technical
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Services & Challenges Services Challenges Data Network Services Build and evolve Layer 3 IP VPNs Management systems Full QoS model Need to be appropriate not exhaustive IPTV bouquet (INUK) Define services to be effectively monitored & measured Secured networks Content Filtering Coping with the unknowns Firewalls Risk ownership Secure encrypted networks Equitable result Full multi tenancy Being production from day one Multiple organisations on same site Change regime Differing security requirements Pre-staging Expert installation teams Carrier interconnects Internet Changing requirements IP services Limiting “bespoke” work ADSL
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Benefits Achieved to Date • Multi agency working • Resilience • Bigger Pipe • GCSX Accreditation • CoCo • ISO27001
  • Enabling Service Delivery Galluogi Cyflenwi Gwasanaethau www.psba.org.uk Phase 2 • Growth into other sectors - Dyfed Powys Police - Denbighshire County Council - Rhondda Cynon Taff County Council - Blaenau Gwent County Council • Blue Light • UA Wan’s • Data Centres • Telephony • CCTV • Video Conferencing • Government Gateway