It Excellence Winner Cheshire West And Chester

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  • 1. Revenues and Benefits Systems Convergence Project Intellect Socitm Solace Local Government IT Excellence Awards 2009
  • 2. Jerry Faulkner Senior Manager, Revenues and Benefits Project SRO
  • 3. Local Gov’t Re-organisation • Legislation – March 2008 • Cheshire County Council (50%), Chester City Council, Ellesmere Port & Neston Borough Council, Vale Royal Borough Council • Vesting Day – 1st April 2009 • Revenues & Benefits - key front line service • 160,000 Properties/ 27,000 Benefit Caseload • Target – Single service to Customer – Day 1
  • 4. Key Milestones • Securing Mandate – August 2008 • First Test System Build – January 2009 • Live Re-referencing and Billing – March 2009 • Staff preparation (training) – March 2009 • Pre-implementation sign-off – March 2009 • Go Live – 6th April 2009
  • 5. Key Challenges • Securing buy-in and approval within partner Councils • Internal staff resources • Risk management and reduction • Maintaining seamless service to the customer • Multiple Sites
  • 6. Technical Delivery • Six very different systems into two • Complex problem with multiple system dependencies • Alignment with other LGR ICT projects • Strong relationships between all partners • Extensive testing and evaluation
  • 7. Chester City System Map
  • 8. Current and Future Developments • Advanced system integration • Mobile working • Self-service • Maximising synergies with other council services
  • 9. Lessons Learned • Strong partnership working key to success • Investment in testing is critical • Developing a multi-discipline delivery team from all partners a solid foundation for ongoing success
  • 10. Key Achievements • Flagship project for new authority • Successful, on-time, on-budget • Single service to the customer • Single unified and efficient virtual team • Significant efficiency savings • Foundation for innovation • Excellent customer service