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Geoff Mulgan - Retrenchment or revolution
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Geoff Mulgan - Retrenchment or revolution



Geoff Mulgan delivered the keynote presentation at Socitm 2009. There is a summary of this presentation and a short interview with Geoff free-to-view at www.socitm09.net.

Geoff Mulgan delivered the keynote presentation at Socitm 2009. There is a summary of this presentation and a short interview with Geoff free-to-view at www.socitm09.net.



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    Geoff Mulgan - Retrenchment or revolution Geoff Mulgan - Retrenchment or revolution Presentation Transcript

    • SOCITM Retrenchment or revolution? Edinburgh October 2009 Geoff Mulgan
    • 42 per cent of councils have an  official Twitter account to  communicate to citizens,  22 per  cent have an official Facebook profile. 
    • 42 per cent of councils have an  official Twitter account to  communicate to citizens,  22 per  cent have an official Facebook profile.  But how many know  how to be a friend?
    • Where are we now? • The economics ‐ even with economic upturn,  savage cuts ahead – 10‐20% • The politics – change at Westminster, shifting  relationship with LG
    • What does this tell us?  • Where we stand – the crisis and beyond • The emerging principles for handling  information, feedback and relationships • Some dilemmas • What happens when innovation becomes  unavoidable? • Headed just for retrenchment  ‐or revolution?
    • The Young  Foundation – over  50 years of  innovation using  technology
    • Michael Young (1915‐2002)  Policy maker shaped UK welfare  state Sociologist and writer ‐ coined term  ‘meritocracy’, pioneer of thinking  about ageing, family &c Social entrepreneur – initiator of  over 60 organisations and ‘probably  the world’s most successful  entrepreneur of social enterprises’ Daniel Bell
    • Starting with insights into needs, and  compelling questions ... – What can be done to reduce isolation in old age?  – What kind of school would have teenagers fighting to get in, not to keep out? – How can a city think? – What makes people happy? – What if everyone became a teacher and a learner? – How can power reflect the people its meant to serve?  – What would most transform the potential of an unemployed  young person? ... and translate into practical impact  through ventures, projects 
    • 40 ventures (charity, private and  65+ staff ......  public) ...projects in 35 local areas around the UK ...  Staff in New York, Paris, Lisbon and partners in the USA, Australia, Brazil, China, Singapore, South  Korea, South Africa, Canada, and across Europe 14
    • New models of collaboration ...
    • New models of public service ... 
    • New models of skill development ... 
    • The meaning of  the crisis
    • Find the cash Delay, cancel, renegotiate  Slim and trim
    • ‘the downturn is not simply another turning  of the wheel but a fundamental  transformation…resetting the economy’ Jeff Imeltt, Chair and CEO of General Electric
    • Bubbles, recessions & golden ages TURNING INSTALLATION PERIOD POINT DEPLOYMENT PERIOD Bubble Golden Age 1771 Britain Canal mania 1793–97 Great British leap 1829 Britain Railway mania 1848–50 The Victorian Boom 1875 Britain / USA London funded global market Belle Époque (Europe) Germany infrastructure build-up 1890–95 (Argentina, Australia, USA) “Progressive Era” (USA) Europe 1908 The roaring 1929–33 Post-war USA twenties USA Golden age 1929–43 1971 Telecom mania, Internet emerging markets Sustainable global USA 2000/7–? and NASDAQ knowledge-society ”golden age”? Each Golden Age facilitated by enabling regulation and policies for shaping and widening markets 
    • 20 – 30 years 20 – 30 years INSTALLATION PERIOD DEPLOYMENT PERIOD MATURITY Degree of diffusion of the technological revolution SYNERGY TURNING POINT Market Financial saturation Bubble and Technological social  explosion Golden Age   unrest FRENZY IRRUPTION Time big‐bang Institutional Next Crash big‐bang recomposition
    • • Explains why computers were everywhere except in  the productivity statistics • Why some powerful ideas never made it (and some  very bad ones did)  • Why a crash was likely – and what good could come  out of it
    • • A surge of  implementation  – cogno, nano, info, bio – but different models   • Institutional innovation to enable this – radical change to  business models, regulations &c • Social industries as key source of GDP, jobs growth  (health, care, education, environmental services) • Productivity pressures in public sector as key field for  radical innovation
    • So where next?
    • Policy drivers Policy drivers ...
    • Policy pulls ... VFM Public trust CAA
    • From information and communication  through transaction to principles for  the next phase • Lower cost • Modular, incremental, organic • Simple and direct • Transparent • Peer support   • User power 
    • Follow the  money
    • Simple  processes  online 
    • Complex  interactions  online 
    • Public  involvement  made easy
    • Encouraging  citizen  responsibility
    • Handling  knowledge?
    • Intellipedia • 16 key US security agencies use a  wiki‐style application to share  knowledge in real time • Over 30,000 articles and 114 new articles and more than 4,800 edits to articles added each workday Mr Richard A Russell, Deputy Assistant Director of National Intelligence said it was  created so "analysts in different agencies that work on X or Y can go in and see  what other people are doing on subject X or Y and actually add in their two cents  worth ... or documents that they have." "What we’re after here is 'decision  superiority,' not 'information superiority',"
    • The hyper local
    • Councils using social media
    • Community led hyper‐local websites
    • Hyper‐local reporting
    • A hyper‐local ‘super‐site’? Writetothem.com Budget allocator Planningalert.com Everyblock.com On‐line engagement tools Mapping tools Hearfromyourcouncillor.com Neighbourhood information Neighbourhood alerts E‐government Fixmystreet.com e‐petitions Local public services online debates e‐democracy Personalised services e‐budgeting yourhistoryhere.com Citizen reporting Neighbourhoodsunited.co.uk Local culture Local  Digital storytelling Neighbourhood news Forums networks Blogs facebook Timebanks Local marketplaces Campaigning pledgebank.com E‐bay Digital timebanks freecycle
    • Some  dilemmas – like  who’ll  respond?
    • Some  dilemmas – like  who’ll control  the data?
    • The bigger  picture: getting  smart about  innovation
    • End to end innovation
    • Systematic innovation to explore the  new frontiers of productivity • Economies of scale – eg aggregating call centres, platforms  like the School of Everything • Economies of scope – eg one stop shops, multi‐purpose  personal advisers, neighbourhood media • Economies of flow – eg hospitals specialising in a few  operations, Health Impact Contracts/Social Impact Bonds • Economies of penetration – eg Combined Heat and Power,  street concierges • Economies of responsibility ‐ personal assembly models,  public service platforms
    • “It is common sense to take a method  and try it. If it fails, admit it frankly and  try another. But above all, try  something.” Franklin D. Roosevelt
    • Retrenchment  and  revolution
    • Banksy