Andy Heys and Graham Catlin, Cheshire Shared Services

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Presentation on shared services in local authorities presented to annual conference of public sector IT management organisation, Socitm, on 11 October 2010

Presentation on shared services in local authorities presented to annual conference of public sector IT management organisation, Socitm, on 11 October 2010

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Transcript

  • 1. shared ( 6D+ 1C 2 ) = ‐29% Andy Heys Graham Catlin
  • 2. Year Zero Rationalise Technology Set Up Service Deliver Transformation
  • 3. Set Up • Structure – Hosted – Delivery & Commissioning • Culture – Trust, Suspicion and Control  • Staff – Reduction – Competency and skills – Communication • Big savings, but how much?
  • 4. Rationalise • Harmonise applications • Revs and Bens • Oracle R12 • Centralise services • Kelly House & Macclesfield Technology Centre • Service Desk • Simplify activities • Standard business processes • Incident control • Renew culture • Professional services • One team
  • 5. We had achieved a lot, but… • We needed: • Leadership • Governance • Planning • Focus • We needed to know what we were trying to  achieve, prioritise and to stop fire fighting!
  • 6. What did I find? • A battle weary team who had achieved great  things very quickly • A team on the way to demonstrate that  private sector savings can be achieved the  public sector • A team that needed a plan to be recognised as  a professional, efficient service delivery team
  • 7. What did I do? • Leadership • Governance • Planning • Focus
  • 8. What key lessons did we learn?
  • 9. What key lessons did we learn? • Baseline performance • Communicate relentlessly • Focus on governance • Realise the benefits; and, • Remember: Culture trumps everything
  • 10. What next? • Recruited a permanent replacement HOS • Further savings • Service Improvements • Potential clients • Commercialisation
  • 11. Questions shared ( 6D+ 1C 2 ) = ‐29% Andy Heys Graham Catlin