shared
(   6D+ 1C
      2      )            = ‐29%
              Andy Heys
             Graham Catlin
Year Zero
                      Rationalise
                      Technology


Set Up
Service
                          De...
Set Up
• Structure
   – Hosted
   – Delivery & Commissioning
• Culture
   – Trust, Suspicion and Control 
• Staff
   – Red...
Rationalise
• Harmonise applications
      • Revs and Bens
      • Oracle R12
• Centralise services
      • Kelly House & ...
We had achieved a lot, but…
• We needed:
     •   Leadership
     •   Governance
     •   Planning
     •   Focus
• We nee...
What did I find?
• A battle weary team who had achieved great 
  things very quickly
• A team on the way to demonstrate th...
What did I do?
•   Leadership
•   Governance
•   Planning
•   Focus
What key lessons did we learn?
What key lessons did we learn?

•   Baseline performance
•   Communicate relentlessly
•   Focus on governance
•   Realise ...
What next?
•   Recruited a permanent replacement HOS
•   Further savings
•   Service Improvements
•   Potential clients
• ...
Questions

                 shared
(   6D+ 1C
      2      )            = ‐29%
              Andy Heys
             Graham...
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Andy Heys and Graham Catlin, Cheshire Shared Services

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Presentation on shared services in local authorities presented to annual conference of public sector IT management organisation, Socitm, on 11 October 2010

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Andy Heys and Graham Catlin, Cheshire Shared Services

  1. 1. shared ( 6D+ 1C 2 ) = ‐29% Andy Heys Graham Catlin
  2. 2. Year Zero Rationalise Technology Set Up Service Deliver Transformation
  3. 3. Set Up • Structure – Hosted – Delivery & Commissioning • Culture – Trust, Suspicion and Control  • Staff – Reduction – Competency and skills – Communication • Big savings, but how much?
  4. 4. Rationalise • Harmonise applications • Revs and Bens • Oracle R12 • Centralise services • Kelly House & Macclesfield Technology Centre • Service Desk • Simplify activities • Standard business processes • Incident control • Renew culture • Professional services • One team
  5. 5. We had achieved a lot, but… • We needed: • Leadership • Governance • Planning • Focus • We needed to know what we were trying to  achieve, prioritise and to stop fire fighting!
  6. 6. What did I find? • A battle weary team who had achieved great  things very quickly • A team on the way to demonstrate that  private sector savings can be achieved the  public sector • A team that needed a plan to be recognised as  a professional, efficient service delivery team
  7. 7. What did I do? • Leadership • Governance • Planning • Focus
  8. 8. What key lessons did we learn?
  9. 9. What key lessons did we learn? • Baseline performance • Communicate relentlessly • Focus on governance • Realise the benefits; and, • Remember: Culture trumps everything
  10. 10. What next? • Recruited a permanent replacement HOS • Further savings • Service Improvements • Potential clients • Commercialisation
  11. 11. Questions shared ( 6D+ 1C 2 ) = ‐29% Andy Heys Graham Catlin

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