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14 dec tim rainey

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  • Total number of pages printed excluding schools and some outstations Includes MFD’s and Digiprint Based on 3500 emplyees this means: 5195 per person per year 100 pages per week 20 pages per day for every member of staff (exl schools) End-to-end the pages printed would stretch around the earth.
  • The 45% duplex printing saved 402 each year
  • The 45% duplex printing saved 402 each year
  • The 45% duplex printing saved 402 each year
  • To date 45% od printing is done duplex – It is not standard setting for everyone!
  • Equates to a 67,107.80 saving – we could save as much again if everyone used duplex
  • This is the salary of Anthony Garlick – a Gardener with our District Assemblies. He has worked with Tameside for many years and like his colleagues has helped make Tameside regional In Bloom winners 6 times in a row and this we won the national in bloom award.
  • Transcript

    • 1. Channel Shifting How to get people to do it online and save you money 2010 Tim Rainey Tameside MBC SOCITM Conference
    • 2. CHAPTER 1 Introductions
    • 3. CHAPTER 2 Why bother?
    • 4. Visitors
    • 5. Costs
    • 6. CHAPTER 3 What is it all about?
    • 7. Tips
        • Save money and create capacity in front office
        • More self service
        • Clear goals and good measurements
        • Close paper channel where possible
        • Insight and Research
        • Improve efficiency and customer experience
        • Social marketing – change people’s attitudes
    • 8. marketing
    • 9.
      • List of services – integrated, more to do and not yet online
      TRY This
    • 10. MAKE a LIST
    • 11.
      • List of services – integrated, more to do and not yet online
      • Costs are just cost to serve – more costs and savings in back office.
      • DSD linked to 3 year MTFS – 70,10,20
        • Public facing services
        • Internal transactions
        • Getting people on-line (race 2012)
      • First 28 transaction alone save £172,0000
      Try this
    • 12. CHAPTER 4 How do you do it?
    • 13.
      • Cash Office closed 10 years ago
      • Total 33294 last year
      • 77%, 21% & 2%
      • Self service for £1279 -25,590 transactions
      • Face to face 6962 payments cost £60,569
      • Reducing face2face to 10% save over £30,000
      • Simple low value transaction
      • Insight – who, what, why – experian truetouch
      • Targeted marketing with benefits on doing it on-line or over the phone.
      CREDIT CARDS
    • 14.
      • 3929 applications a year
      • Closed paper channel – saved in excess of £60,000 back office & speeded up process
      • 23%, 48%, 28%
      • £46, £16,486, £1836 = £18369
      • If 70%, 20%,10% = £4852
      • Insight – who, what, why – experian truetouch
      • Targeted marketing with benefits on doing it on-line or over the phone.
      FREE SCHOOL MEALS
    • 15.
      • Approved trader scheme
      • Send out 1000’s directories, which are always out of date – new traders being added every week. – also list not to hand when out and about etc.
      • Website and iPhone
      Buy with confidence
    • 16. Bwc website visits
    • 17. Bwc iphone visits
    • 18. Buy with confidence
    • 19.
      • Approved trader scheme
      • Website hits
      • Send out 1000’s directories, which are always out of date – new traders being added every week. – also list not to hand when out and about etc.
      • iPhone website stats
      • iPhone App – 100’s downloads – convenient, up to date information, cheaper. £5K to develop.
      Buy with confidence
    • 20. CHAPTER 5 You got to have a system!
    • 21. Visits to Customer Services over last 7 years Website visits in last 12 months 614,583 2,488,738
    • 22. More people visit our website in 3 months than visited our face-to-face centres in the last 7 years Fact
    • 23. 85% of the UK population owns a mobile phone Access via a mobile device has increased 6 fold in 12 months Fact
    • 24. By 2020 the mobile device will be the worlds primary connection to the Internet Fact
    • 25. Cost of each face-to-face visit £8.70
    • 26. Cost per website visit 5p
    • 27. Saving if we channel shift 10% £67,107.80
    • 28. £15,725 Reality