Minimal change to questions (current set shown at http://www.socitm.net/info/165/services/31/website_services/5 )
Note 1: reporting cannot cross years (ie questionnaires)
Note 2: fresh cookie so resurvey past respondents
Q3 What was the main service area that you were interested in today? We have reviewed the options that were heavily influenced in 2008 by N1 14 (now defunct). From January 2011 the options will be: 1 Adult / further education 2 Business 3 Council business 4 Council tax 5 Electoral register 6 Environmental health 7 Events information 8 Family history 9 Health 10 Highways 11 Housing 12 Job vacancies 13 Leisure facilities 14 Libraries 15 Parking 16 Planning 17 Rubbish and recycling 18 Schools/youth 19 Social care 20 Transport and Buses 21 Other- please say (free text)
GA Installation Guide – comprehensive guide tailored to the specific needs of a local authority website. It will include specific instructions on deployment, detailing best practice approach content rich, diverse websites.
GA Audit - on completion of installation ( by the customer ) we will perform an audit to verify the installation covering fundamentals of account configuration.
2 hours of GA troubleshooting support – support from the experts at Conversion Works.
Registration for monthly reporting - in spreadsheet form – of results for all participating LAs.
additional, more advanced reports including measurement of completed website goals, how to establish key website outcomes and how to more accurately configure your account to properly measure traffic as it moves across your various domains and sub-domains.
The “Fundamentals+ module” requires a more advanced level of technical skill to deploy but once in-place will provide additional reports and insight into the performance and usability of the website.
In addition to what’s shown above there will be an Advanced Installation Guide - covering the setup of GA to measure site goals and typical key site outcomes, • Xdomain Light tracking - simple, but highly effective methodology for cross and sub-domain tracking. Downloads and Exits - methodology for global, site-wide tracking of downloads and exits
... A very useful diagnostic tool that pinpoints what your website visitors think works and does not work - ideal when planning major changes to navigation, search and other key aspects of your website.
Scores on experience with website
Reason for visit
Not a new idea, but has not yet been developed.to integrate with WTS.