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Social collaboration platform that enables open dialogue between organizations and its customers!!

For over a decade CRM* tools have remained internal to the organizations – helping gather customer data but not “connect” with them.ViewpointSocialCCM takes a fresh look towards CRM and advocates a more collaborative approach towards customer relationship* CRM – customer relationship management

Introducing…Customer Collaboration Management (CCM)… tools with a social touch

Shift – Customer Centric ApproachIt is time to move beyond legacy CRM approach to a better CCM approach that advocatesengagement, relationship and conversation with your customers.Product CentricCRMCustomer Centric Approach

Customer Engagement LifecycleCustomer EngagementCustomer Lifecycle

In the past, it was fine for organizations to concentrate only on targeting and acquiring customers… But in today's highly competitive global market, organizations cannot ignore long term customer engagement… that includes providing world class service to customers and a platform where they can contribute ideas and give feedback about your products & services

SocialCCM presents a 10 point plan to achieve superior customer experience…..where customer satisfaction ends and customer engagement begins

Superior customer experience is where Customers can have open dialogue with the organization on a social collaborative platformEvery customer input (be it complaint, suggestion, appreciation, feedback, etc.) is recorded, managed and acted upon centrallyCustomers can contribute to a company’s new product development cycleCustomers can find answers to frequently asked questions (FAQ). If they do not find the necessary information, they can directly ask it to the organization.Company can publish & share information, facilitate online training and best practices with its customers real-time

Cont…Every customer can talk to other customers and the organization alike – an online forums to enable open discussions.Customers can open & track support tickets and organizations can serve them centrallyOrganization can conduct surveys, collect valuable customer feedback and analyze it with powerful analytics.Top management can extract customized reports.Organizations can update their workspace pages with details about promotions & offers easily without the need of IT staff.

Customer Engagement LifecycleWhat are the tools to enable better customer engagement?GrowSocialCCM provides the necessary tools. For details,Contact Us ServeAcquireTarget

SocialCCM In Action

Quick setup (approximately 1-2 days)Zero cost of entry (no hardware purchase or development cost)Low total cost of ownership (since the hardware and software is maintained by us, we bare the overhead)Flexible pricing model that fits your growth patternsOutsource misc. activities like IT to us (while you concentrate on your core business)The SaaS Advantage

End-to-end solution that addresses customer collaboration challenges that span the enterprise ( Presales  Sales  Post sales  Customer Support Brand community Portal )Fully customizable (Maintain brand integrity)You own the data (We merely provide infrastructure)Fast and easy implementation (< 1 week) Complete control over content that gets published over your websiteWorld class technical supportPowerful analytics and reporting enabling you to make informed decisionsWhy Us?

Who’s on the Bandwagon?Forrester report indicating Business Adoption of Collaboration tools (Web 2.0 tools) during years 2007 - 2013http://www.forrester.com/Research/Document/Excerpt/0,7211,43850,00.html

We would like to hear from you. If you have QuestionsSuggestionsComplaintsAppreciationIdeasReviewsFeedbackOr want toView Product DemonstrationNeed more information about our offeringsplease feel free to connect with us at http://www.socialccm.com/socialccmOr write us at info@teknowmore.comFor further details visit our website http://www.socialccm.comThank you