What is the HPP… “ Rubbish word” “ Didn’t attend the personalisation conference because I didn’t think it had anything to do with me”
“ We know what’s best” mentality No services until you hit crisis point
Universal services: making things like education and leisure opportunities accessible Early intervention and Prevention: things like befriending projects, self-help organisations, exercise classes Social Capital: Social Capital is about the natural networks that surround and support us. By separating people with social care needs into specialist services we deny them access to social capital. By engaging them in real life they can form support networks. E.g. inclusive youth work. Choice and Control: Self directed support- people will receive a calculated individual account and can have choice and control over how that account is spent.
Big reforms mean big changes to existing systems and processes both internal and external. Although today’s presentation will focus on the customer journey and commissioning it will touch on the three dependencies People and skills we are training staff to deal with new ways of working, Communication we are drawing up a plan of stakeholder involvement and internal and external communication so that people are better informed and involved. Finance and back office is being developed in line with the systems changing.
What is personalisation
The Personalisation of Adult Social Care
Putting People First (2007) “ The time has now come to build on best practice and replace paternalistic, reactive care of variable quality with a mainstream system focussed on prevention, early intervention, enablement, and high quality personally tailored services.”
<ul><li>Customer Journey </li></ul><ul><li>Market Development </li></ul><ul><li>Finance </li></ul><ul><li>IT & Performance </li></ul><ul><li>Access </li></ul><ul><li>Reconfiguration </li></ul><ul><li>Prevention & Re-ablement </li></ul>Personalisation in Bradford
Customer Journey <ul><li>Prevention and early intervention </li></ul>Information and advice Initial contact Supported Self Assessment and / or Re-able Calculate individual account Support plan Authorise & validate “ Go and Live” Monitor and review