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Six Steps to Running a Social Media initiative
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Six Steps to Running a Social Media initiative


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  • Executing a coherent strategy, building a base of customers, measuring effectiveness, and adjusting the campaign accordingly yields results that ultimately establish andstrengthen new and existing relationships in a feedback loop.
  • Social Media ObjectiveDefine objectivesSet goals, benchmarks and Key Performance Indicators (KPIs)Establish social media guidelinesMake sure your objectives align with the overall organization objectives, or they won’t be seen as valuableMake sure your goals can be measuredMake sure your policies are in place
  • Participation in the conversation is the best way to begin building a network. Being a wallflower is no way to make friends, so you’re going to have to start interacting. There are, of course, ways to do this well. Obviously, you have to be present to win, so create an account in the communities you want to leverage. Take some time to learn the etiquette of the community you want to enter. Nobody likes the person who tries to change to whole vibe of a party to suit his or her whims. Observe for a little while and then begin to interact in a way that fits the “norms” of the community. Give a little first before asking for anything. Leave helpful or insightful comments on profiles, blogs, photos and videos. Point to useful resources (many of which might be part of your content). Be responsive to people who react to you. If you make a comment and then disappear, people won’t take you seriously as a member of the community. Forward along content you find interesting, providing ample credit to the creator. Chances are, they are listening and will see that you are helping them spread their content. They may return the favor some day.
  • Develop Content & PlanKeyword searches & RSS feedsVoices & personasContent templatesIdentify key influencers
  • Influence is not just about network size, although that helps. A true influencer can have a small network that is very loyal and vocal. A true influencer is also engaged with your mission.Remember, not all influencers are positive!
  • Don’t be afraid to copy. Look at other organizations in your space you study their communications to determine a schedule. Test it out and see if it works with your audience.Monitor engagement with your content, sorted by time of publication
  • Transcript

    • 1. Six Steps To Running A Social Media Initiative
      For HandsOn Network
      August 12, 2010
    • 2. Social Media is Not a Fad
      • According to an August, 2010 Nielsen survey, once dominant email now the third most popular internet activity, trailing social networks and online gaming among American Internet users
      • 3. Social media sucks up 23% of our online time, email is third at 8.3%
      • 4. In May, Twitter users posted 2 billion posts in the month
      • 5. In June, Facebook added its 500 millionth user
    • Does this sound familiar?
      We blog. We have a Twitter account and a Facebook page but we have no focus. We also don’t have the resources to manage it all. We don’t know if it’s effective. But we know we have to do it.
      Isaac Barchas, former McKinsey & Co. consultant & Director of the Austin Technology Incubator
    • 6. Steps to Running a Social Media Initiative
    • 7. Determine the Social Media Initiative’s Objective
      The most effective social media initiatives are tied together by a common business objective. The key performance indicators (KPIs) are determined by business objective.
      • Define objectives
      • 8. Set goals, benchmarks & KPIs
      • 9. Establish social media guidelines
      Are You Ready?
      Examples of Social Media Policies
    • 10. Build People Base
      Your social media team should monitor and engage in the conversations what is being said about your product, brand, company, competitors and or industry.
      • Listen to the conversation
      • 11. Learn the etiquette
      • 12. Engage in the conversation
      • 13. Give more than you take
      • 14. Build Trust
    • Engaging is all about
      Flickr photos by niclindh, samshad473, notsogoodphotography
    • 15. Conversing Well
      Be human, be polite, and be present
      Tips for being a good conversationalist
      • You have to be present to win.
      • 16. Take some time to learn the etiquette of the community you want to enter.
      • 17. Give a little first before asking for anything.
      • 18. Be responsive to people who react to you.
      • 19. Forward along content you find interesting, providing ample credit to the creator.
      No shy robots
    • 20. Develop Content & Plan
      Great content is social media gold. Content effectiveness can be measured by the number of user engagements such as click-thrus, retweets, replies or comments.
      • Keyword searches & RSS feeds
      • 21. Use of multiple voices & personas depending on demographic/psychographic targets
      • 22. Content templates
      • 23. Channel selection
      • 24. Identify key influencers
    • Channel Strategy Selection
    • 25. Identify & Engage Influencers
      The number of times they talk about you
      The number of times other people repurpose or share their content that is about you
      The size of their network
    • 26. Publish Content
      The publishing of content should be viewed holistically and establish a cadence that does not border on “spew” or social media spam. Use roles and access controls to help with governance.
      • Schedule content
      • 27. Team & user roles
    • Gather Analytics
      With an objective in mind, and goals in hand, measurement is imperative to know if you’ve succeeded or failed. Failure is OK, and to be expected at first, as long as you fail informatively.
      • Measure the effectiveness of each message
      • 28. Gather metrics by channel, voice, account and initiative
      • 29. Measure the sentiment of your product, brand or company
      • 30. Calculate both “hard” & “soft” ROI on the initiative
    • Refine Campaign & Content
      Sharpen the initiative: Leveraging the gathered analytics, assess the effectiveness of the content and refine the messaging if necessary.
      • Revise content strategy: Add, edit, delete scheduled messages according to historical performance