Brian O'Neill - Implementing Connections in the real world of Gore: Successes and Pitfalls

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Gore began its implementation of IBM Connections several years ago with a very deliberate, thoughtful and controlled onboarding process. We’ve had many successes along the way and have also learned from some mistakes. In this session, learn how we approached the roll out in our unique flat organization, how we organized our multi step on-boarding process, how we focused our initial roll out process on global project teams, and what adjustments we’ve made to our process along the way.

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  • Been at Gore 13 years Working with Connections since 2010 Came from the Lotus Notes/Domino world. I’m considered IT, but exploring new type of role Technical liaison and IT Champion for Gore’s Connections Project Team Deep understanding of how the Connections tools work Only a high level understanding of technical implementation (i.e WebSphere) Large part of role involves “Vendor Management”
  • Today, we have more than 9,000 associates worldwide (we refer to our employees as associates, which emphasizes that they are all part owners of the company). Our annual sales are more than $2. 6 Billion, and we remain privately-held (which we very much prefer).
  • We operate in more than 30 countries globally and have manufacturing locations in the U.S., Germany, Scotland, Japan and China. We try to build as much local infrastructure as possible to enable our associates to have a certain level of autonomy and to enable us to better respond to the local market needs.
  • Power of small teams Always emphasized collaboration No hierarchy One-to-one communication Teams organized around opportunities
  • Asynchronous Collaboration Reduced travel Reduced off hours work Supports our Enterprise strategy - “Power of small teams”
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  • Brian O'Neill - Implementing Connections in the real world of Gore: Successes and Pitfalls

    1. 1. W. L. Gore & Associates Implementing Connections in the real world of Gore: Successes and Pitfalls Social Connections V June 28th , 2013
    2. 2. W. L. Gore & Associates About Me Brian P O’Neill Social Business & Collaboration Specialist W. L. Gore & Associates, Inc. Elkton, Maryland U.S.A. Feel free to contact me: boneill@wlgore.com twitter.com/oneillbp311 linkedin.com/in/oneillbp311
    3. 3. W. L. Gore & Associates W. L. Gore & Associates © 2010 W. L. Gore & Associates, Inc. Founded in 1958 Privately held ~10,000+ Associates www.gore.com
    4. 4. © 2010 W. L. Gore & Associates, Inc. W. L. Gore & Associates — Worldwide Locations © 2010 W. L. Gore & Associates, Inc.
    5. 5. W. L. Gore & Associates Just a handful of the many Gore businesses
    6. 6. W. L. Gore & Associates Yes…we are even on Mars!
    7. 7. © 2010 W. L. Gore & Associates, Inc. Gore is already “social”! Power of small teams No Hierarchy No Bosses Collaboration always emphasized One to One Communication Teams organized around opportunities
    8. 8. © 2010 W. L. Gore & Associates, Inc. Connections at Gore • Began with small pilot (~200) with Connections 2.5 in 2010 • Decision to move to production in Summer 2011 • Production go live with Connections 3.0 in August 2011 • Upgraded to Connections 4.0 November, 2012 • Current state – 2,200 users (and growing!)
    9. 9. © 2010 W. L. Gore & Associates, Inc. Our Connections roll out is focused on global project teams • All Associates receive an account on request • Series of “Tradeshows” to peek business leader interest • Business “pull” rather than IT “push” • All users are required to acknowledge guidelines for use before an account will be created • Profiles and Networking aspects are not emphasized – Focus is with Communities
    10. 10. © 2010 W. L. Gore & Associates, Inc. Consulting is our specialty
    11. 11. © 2010 W. L. Gore & Associates, Inc. “I’m interested in Connections for my team!”
    12. 12. © 2010 W. L. Gore & Associates, Inc. Tell us about your team Current tools? Current issues with Collaboration? How many members? Global?
    13. 13. © 2010 W. L. Gore & Associates, Inc. Identify Team Champion(s)! • Setup team community with team champion(s) • Develop a team agreement • Populate with real examples
    14. 14. © 2010 W. L. Gore & Associates, Inc. Team Champions review with their team • Team determines what training will be needed – Not mandatory – Training is facilitated with the team using web conferencing.
    15. 15. © 2010 W. L. Gore & Associates, Inc. Schedule follow up / check in
    16. 16. © 2010 W. L. Gore & Associates, Inc.
    17. 17. © 2010 W. L. Gore & Associates, Inc. Passionate Team Champions make all the difference!
    18. 18. © 2010 W. L. Gore & Associates, Inc. One bad apple can ruin it all!
    19. 19. © 2010 W. L. Gore & Associates, Inc. Training is key Not how you use the tool technically, but how you do something real using the tool!
    20. 20. © 2010 W. L. Gore & Associates, Inc.
    21. 21. © 2010 W. L. Gore & Associates, Inc. Live it! Eat your own dog food. (Drink your own champagne.)
    22. 22. © 2010 W. L. Gore & Associates, Inc. Different teams = different success Project Teams; working closely together New teams; no old bad habits
    23. 23. © 2010 W. L. Gore & Associates, Inc. Shut off old ways if possible
    24. 24. © 2010 W. L. Gore & Associates, Inc. Tags! Teach your users about tags, use the from the start!
    25. 25. © 2010 W. L. Gore & Associates, Inc. No folder hierarchy in files: Hard for users to grasp
    26. 26. © 2010 W. L. Gore & Associates, Inc. IT users are a pain in the….
    27. 27. © 2010 W. L. Gore & Associates, Inc. People find value in little things
    28. 28. © 2010 W. L. Gore & Associates, Inc. Remove barriers; make it easy
    29. 29. © 2010 W. L. Gore & Associates, Inc. Hire expert Connections administrator(s)!
    30. 30. © 2010 W. L. Gore & Associates, Inc. Manage user expectations Connections is not perfect Connections takes work Connections is not best of breed But…Connections is pretty darn AWESOME!
    31. 31. © 2010 W. L. Gore & Associates, Inc.

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