Dirk Göhmann – DocOps – User Documentation Coming Full Circle with Agile, soap! 2015
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In our presentation, we want to showcase how the Agile methodology helps naturally incorporate technical writers in the software development process and bring user documentation full circle back to its original purpose, help users learn and use your products to full extent. – Use cases and motivations over descriptions and references – Real-life examples and scenarios over general procedures and processes – Collaborative content and environment over encyclopedic wisdom – Live and current content over outdated guides
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Dirk Göhmann – DocOps – User Documentation Coming Full Circle with Agile, soap! 2015
- 1. DocOps User Documentation Coming Full Circle with Agile DIRK GÖHMANN – DIRK.GOEHMANN@CA.COM MANAGER EMEA ENGINEERING SERVICES, CA TECHNOLOGIES OCTOBER 9, 2015
- 2. Agile & Technical Writing • Communication • User-centric • Cross-functional • Incremental • Customer validation
- 3. Agile with our Existing Approach… …was like chasing a rocket with a skateboard
- 5. DocOps is a Mindset… …and not a technology
- 6. DocOps Principles I • Collaboration • Scenarios • Curation • Ease-of-use • Feedback channel • Articles • Content organization
- 8. DocOps Principles II - Metrics
- 9. DocOps Principles III • Search • Public • Multiple devices • Automated translation
- 10. DocOps Challenges • Content migration • Culture change
- 11. DocOps in a Nutshell Relevant content + better findability = Fewer support calls and increased customer satisfaction