1Siebel Connected MobileApplications – An overviewWhite PaperA Knowledge-Driven Consulting® White Paper© 2010 Hitachi Cons...
2ContentsWhat is Siebel Mobile Connected Applications?..................................................3Why Siebel Mobile...
3What is Siebel Mobile Connected Applications?Siebel Mobile connected applications enable you to access Siebel CRM informa...
42) Accessing Open UI on Tablet (iPad)
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63) Accessing Open UI Client on smart phone (iPhone)If you observe above first image Open UI accessed on Desktop/Laptop wh...
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9Note: Siebel Mobile Connected Applications will have separate URLIt should be noted that Open UI is not optimized for Ges...
10SiebelConnected Mobile Features & Benefits1) Native device app integration for MobileGoogle Map IntegrationCapture Custo...
11Author Sreenivas Nuthakki,Hitachi Consulting.Knowledge Source : Siebel Connected Mobile Applications Guide Version 8.1 D...
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Siebel connected mobile applications an overview

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Siebel Connected Mobile Applications

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Siebel connected mobile applications an overview

  1. 1. 1Siebel Connected MobileApplications – An overviewWhite PaperA Knowledge-Driven Consulting® White Paper© 2010 Hitachi Consulting Corporation
  2. 2. 2ContentsWhat is Siebel Mobile Connected Applications?..................................................3Why Siebel Mobile Connected Appliations needed?............................................3Installation and Configuration...............................................................................9Siebel Connected Mobile Features & Benefits....................................................10Requirements for using Siebel Connected Mobile Applications .......................10How to login to Siebel Mobile Connected Applications .....................................10Author Sreenivas Nuthakki ,Hitachi Consulting. ...........11
  3. 3. 3What is Siebel Mobile Connected Applications?Siebel Mobile connected applications enable you to access Siebel CRM information with your mobile device in real time bypermitting you to access a browser-based version of one of the following Siebel Business Applications on your mobile device:• Siebel Consumer Goods• Siebel Sales• Siebel Service• Siebel PharmaThe URL address that you use accesses a unique mobile-enabled Siebel Application Object Manager and renders the UI usingjQueryMobile.Siebel Mobile connected applications are ideal for field sales and service representatives whose access is limitedto their tablet or smart phone device while travelling or in the field with a customer. Siebel Mobile connected applications aredesigned to maximize the following:• Usability. Siebel Mobile connected applications are designed for field sales and service users and are optimized tosupport frequent tasks in the sales and service cycle.• Productivity. Siebel Mobile connected applications maximize productivity by enabling you to find the relevantinformation easily and to complete important activities quickly.• Collaboration. Siebel Mobile connected applications enable you to pass contact information to other contacts,employees, or account team members. Additionally, you can schedule meetings and calls with contacts, employees,account team members, and even account customers, while you are mobile.Why Siebel Mobile Connected Appliations needed?As you all aware that Siebel Open UI can be accessed on any device such as smart phones, iPad, iPhone and tables you mightthink what is the necessity of Siebel Mobile Connected Applications.. … Here will explain why it is introduced.Open UI is designed like the High Interactivity client for use with mouse and keyboard. Because of missing mouse, keyboard andthe small display space on iPhone (smart phones) users will not be happy running the Open UI client. For that reason, Oralce hasintroduced Siebel Mobile Connected Applications as part Innovation Pack 2012.In the below images you can feel the difference of quality accessing Open UI client on smart phone, tablets and desktop.1) Accessing Open UI on Desktop/Laptop
  4. 4. 42) Accessing Open UI on Tablet (iPad)
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  6. 6. 63) Accessing Open UI Client on smart phone (iPhone)If you observe above first image Open UI accessed on Desktop/Laptop where the quality of UI is clear, quality is greatlyenhanced.In the 2ndimage, Open UI is accessed on iPad where the quality of UI is reasonably good though navigation on tablet is notso user friendly.In the 3rdimage, Open UI is accessed on iPhone. As you can see the quality of UI is very poor and it is highly impossibile forSales Reps and Field Sales Agents to work on these mobile devices, who needs to access the real –time data with browseron their mobile devices.Now, having accessing the Siebel Mobile connected Application URL on smart phones you will find the difference. Pleasesee the below images where Connected Mobile URL is accessed on iPhone.
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  9. 9. 9Note: Siebel Mobile Connected Applications will have separate URLIt should be noted that Open UI is not optimized for Gesturing but does take advantage of the native gesturing features inmobile browsers. Siebel Mobile provides the optimized mobile solution that tightly integrates with mobile device features usingstandards.Installation and ConfigurationTo deploy Siebel Mobile Connected Applications,1) Download the Innovation Pack 20122) Apply 8.1.1.9 patch on your environment and have quick fixes installed related to Open UI3) Impor SIFs (OpenUI_Mobile_8119.zip available at ToolsRepatch)4) Compile & deploy new SRF5) Enable HandheldSync&HandheldSyncSIS component groups6) Run new_comdef_sia.bat Gatway:port Enterprise Username Password Lang ( under siebsrvr/bin)7) Add Virtual Directories for Connected Mobile ApplicationsRun eappwebconfignew_virdirs.bat Lang8) Restart Siebel Server & Web Server servicesAfter performing above steps, Login to the Siebel Application as SADMIN and configure the Mobile Objective MangerWith the following parameters.EnableOpenUI=TRUEAppletSelectStyle="Applet Select"MobileApplication=TRUEEnableInlineForList=NeverShowWriteRecord=TRUEEnableSIFocusTracking=TRUEHighInteractivity=TRUE
  10. 10. 10SiebelConnected Mobile Features & Benefits1) Native device app integration for MobileGoogle Map IntegrationCapture Customer SignatureIntegrated email and one touch dialing2) Basic OperationsCreate, View, Update & delete, Activites, Accounts, Contacts, Opportunities, Leads3) SupportConnectedDisconnected4) Specialized LogicPlan day’s activitiesCapture Sample DropsProduct Details associtated with each callSingel click order creationCapture attendee list for meetingsRequirements for using Siebel Connected Mobile Applications1) Mobile device with an internet connection2) Must have minimum 50 MB of available storage on Mobile3) Browser on Mobile device must support the following:HTML5CSS 2.1 or higherJavaScript 1.5 or higherHow to login to Siebel Mobile Connected Applications1) Start the browser on mobile device2) Enter the URL in the following formathttp://webserver/ObjectManager_lang/start.sweEx: http://salltp110949/salesm_enu/start.sweDo not omit start.swebecause the connection to the server might fail.3) Enter Login credentials4) Tap Login
  11. 11. 11Author Sreenivas Nuthakki,Hitachi Consulting.Knowledge Source : Siebel Connected Mobile Applications Guide Version 8.1 December 2012

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