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Resort Orientation
 

Resort Orientation

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DAK Lodge new hire orientation class presentation.

DAK Lodge new hire orientation class presentation.

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    Resort Orientation Resort Orientation Presentation Transcript

    • Molo and Welcome Home!
      Lwazi Safari
    • Karibuni to
      Disney’s Animal Kingdom Lodge and Villas!
      Where the Spirit of Africa Comes Alive!
    • Purpose and Plan
      Introduction to Disney’s Animal Kingdom Lodge Resort
      Increase Awareness of Resorts' Theme and History
      Gain Knowledge of Resort Amenities
      Learn About The Disney Vacation Club
      Learn About The Disney Service Basics
    • Notes forToday
      Breaks
      Phones and Pagers
      Ask questions
      Have Fun!
    • Introductions
      Name
      Work Location & Role
      About You:
      : Favorite Disney Character
      : Favorite Disney Attraction or Resort
      : Favorite Disney Movie
    • Animal Kingdom Lodge
      Disney's
      INFORMATIONAL
      TOUR
    • Mission Statement
      Create an African Safari by Sharing the Culture, Wildlife and the Diversity of the Continent Where Families Can Learn and Have Fun Together
    • Cultural Representatives
      Enhancing the Experience
      Food and Beverage
      Podium Seater
      Animal Programs Education
      Savanna Guide
      Front Desk
      Lobby Greeter
    • Animal Programs
      Animal Information
      What Are My Resources?
      Animal Programs Resource Manual
      Animal Programs Education Department (ext. 4842)
      Your Local Leaders
      Animal ID Cards
      Savanna Guides
      Animal Keepers
      African Gazette
    • Animal Programs
      A. O. I.
      How To Handle Difficult Guest Questions
      Acknowledge The Question or Situation and Avoid The Negative
      Take The Opportunity To Teach
      Interpret The Information – Put It Into Words The Guest Can Relate
    • Animal Safety
      Animal Escape Protocols
      What is My Role?
      Keep Your Eyes Open
      Report Anything Unusual To Your Manager
      Do Not Interfere With or Touch The Animal
      Keep Guests a Safe Distance From The Animal
      Communicate To The Guest “The Situation Is Under Control”
      Your Appropriate and Timely Reaction Is Very Important
    • Animal Kingdom Lodge
      Disney's
      Opening Date
      April 16, 2001
      Rooms – Jambo House
      1188 Rooms (972 Rooms and 216 Villas)
      Kidani Village – Disney Vacation Club Villas
      Opening Spring 2009 (Phase I)
      Theme
      African Wildlife Reserve
    • Animal Kingdom Lodge
      Disney's
      Zebra
      Kudu
      Main
      Ostrich
      Giraffe
      No Smoking In Guest Rooms or on Savanna View Balconies
    • Food and Beverage
      Jiko The Cooking Place
      Signature Restaurant
      Boma – Flavors of Africa
      Family Style Restaurant
    • Food and Beverage
      Victoria Falls
      Mezzanine Lounge
      Mara
      Casual Dining
      Uzima Springs Pool Bar
      Poolside Lounge
      Private Dining
      In-room Dining
    • Shopping
      Zawadi Marketplace
      Authentic African Gifts
      Local Artisans
      Grocery and Sundry Items
      Package Pick-Up
      Disney Wildlife Conservation Fund
    • Recreation
      Uzima Springs Pool
      Zero-depth entry pool
      Sixty Seven foot long slide
      Kiddy pool
      Zahanati Massage and Fitness
      State of the Art Fitness Equipment
      Massage and Facials
    • Recreation
      Simba’s Cubhouse
      Children’s Activity Center
      Pumbaa’s Fun and Games Arcade
      Arcade Style Family Fun
      Hakuna Matata Playground
      “No Worries” Playground Area
    • Guest Activities
      Animal & Cultural Programs
      Animal Keeper Interactions
      Wildlife Games with Savanna Guides
      African Folk Tales
      Animal Viewing w/Night Vision
    • Guest Rooms
      The Views Include:
      Standard
      Pool
      Savanna
      One and Two Bedroom Suites
      Royal Kuba Suite (Vice Presidential)
      Royal Asante (Presidential)
    • Guest Rooms
      Room Amenities:
      Hair Dryer
      Iron/Ironing Board
      Refrigerator
      Coffee Maker
      Coffee / Tea Set-Up
      Pack and Play Crib
      Wall Safe
    • Guest Rooms
      Club Level – Kilimanjaro Club
      Kilimanjaro Club Lounge
      Itinerary Planning
      Concierge Services
      Curbside Check-In
      Turndown Service
      Robes Available
      Wanyama Safari (Open to all Resort Guests)
      Sunrise Safari
    • Member Rooms
      The Views Include:
      Standard
      Pool
      Savanna
      The Rooms Include:
      Dedicated Studio Villa
      Studio Villa
      One Bedroom Villa
      Two Bedroom Villa
      Grand Villa
    • Member Rooms
      Room Amenities:
      Hair Dryer
      Iron/Ironing Board
      Refrigerator
      Coffee Maker
      Coffee / Tea Set-Up
      Pack and Play Crib
      Wall Safe
      Kitchen/Kitchenette’s
      Washer/Dryer
    • Jambo House
      Kidani Village
    • What is it?
      What do I need to know?
      What do I tell our Guests?
    • WHAT IS IMPORTANT TO REMEMBER !
      Disney Vacation Club is Disney’s exclusive Resort ownership program
      Disney Vacation Club is very flexible
      There’s a Disney Vacation Club Information Center nearby with Cast Members who are anxious to tell our Guests more about it
    • What is Green Lodging?
      What is our Resort doing
      to be a Green Lodge?
      www.floridagreenlodging.org
    • Certification Features:
      • Water Conservation
      • Energy Efficiency
      • Waste Reduction
      • Clean Air Practices
      www.floridagreenlodging.org
    • Are You Ready For A Tour?
    • Welcome Back!
    • Resort Safari
      Objectives
      Plan a day of fun, food, and shopping for our Guests
      Help our Guests learn about our amenities
      Be creative
      Have FUN!
      Rules
      Two (2) teams
      Guests should spend the whole day at our resort
      Money is limitless!
    • Around Our World
      Magic Kingdom®Park
      Epcot®
      Disney’s Hollywood Studios™
      Disney’s Animal Kingdom® Theme Park
      Water Parks
      Downtown Disney®
    • What we’ve learned so far:
      Disney’s Animal Kingdom Lodge Resort
      Disney Vacation Club
      Around our World
      What’s Next?
    • Guest Service
      What Guests expect
      The Four Quality Standards
      What I do
      Why I do it
    • Guest Service
      What Guests Expect:
      Guests want to escape from the pressure of reality into this happy place that Walt promised them.
    • Guest Service
      The Four Quality Standards:
      Safety
      Courtesy
      Show
      Efficiency
    • I project a positive image and energy.
    • I am courteous and respectful to all guests, including children.
    • I stay in character and play the part.
    • I go above and beyond.
    • Guest Service
      Why I do it:
      Because I can make a difference for a Guest. I am part of the elite Disney family that is known worldwide for bringing magic to life and making dreams come true.
    • The Year of a Million Dreams
      • Prompted Interaction Buttons
      • Pixie Dust Pins
      • Magical Moments
      • Home Town Name Tags
    • Prompted Interaction Buttons
    • Pixie Dust Pins
    • Magical Moments & Hometown Nametags
      Primal Parade
      (Zawadi Marketplace)
      Guests participate in our nightly musical parade where they wind their way thru the main building lobby.
    • Any Questions?
      Let’s see what you’ve learned…
    • KumbukoKabili
      (Memory Challenge)
    • Question One:
      When did Disney’s
      Animal Kingdom Lodge
      Resortopen?
      Answer: April 16, 2001
    • Question Two:
      What is the theme
      of our Resort?
      Answer: African Wildlife Reserve
    • Question Three:
      What resources are available to answer animal questions?
      Answer: Animal ID Cards, AP Resource Manual, Savanna Guides and Animal Keepers
    • Question Four:
      How should you respond to an animal escape?
      Answer: Notify your manager, do not touch the animal and keep Guests at a safe distance
    • Question Five:
      What are the names of our restaurants?
      Answer: Jiko, Boma and Mara
    • Question Six:
      Where can Guest pick up packages shipped from theme parks, purchase souvenirs and sundry items?
      Answer: Zawadi Marketplace
    • Question Seven:
      What is the name of our Guest pool?
      Answer: Uzima Springs Pool
    • Question Eight:
      What are the two most important words to a DVC Member?
      Answer: Welcome Home
    • Question Nine:
      What is the name of Disney’s Animal Kingdom Villas, currently under construction?
      Answer: Kidani Village
    • Question Ten:
      What weekly publication can Cast Members use for quick information?
      Answer: African Gazette
    • CONGRATULATIONS!
      Great Job Safari Team!
    • What We Learned Today
      Introduction to Disney’s Animal Kingdom Lodge Resort
      Increase Awareness of Resorts' Theme and History
      Gain Knowledge of Resort Amenities
      Learn About The Disney Vacation Club
      Learn About The Disney Service Basics
    • Resources
      Leaders
      The Hub
      Disney Learning Center
      Eyes & Ears
      Main Street Diary
    • Questions
    • Asante Sana!
      Karibuni to Disney’s Animal Kingdom Lodge!