DAK Lodge new hire orientation class presentation.
DAK Lodge new hire orientation class presentation.
Molo and Welcome Home! Lwazi Safari
Karibuni to Disney’s Animal Kingdom Lodge and Villas! Where the Spirit of Africa Comes Alive!
Purpose and Plan Introduction to Disney’s Animal Kingdom Lodge Resort Increase Awareness of Resorts' Theme and History Gain Knowledge of Resort Amenities Learn About The Disney Vacation Club Learn About The Disney Service Basics
Notes forToday Breaks Phones and Pagers Ask questions Have Fun!
Introductions Name Work Location & Role About You: : Favorite Disney Character : Favorite Disney Attraction or Resort : Favorite Disney Movie
Animal Kingdom Lodge Disney's INFORMATIONAL TOUR
Mission Statement Create an African Safari by Sharing the Culture, Wildlife and the Diversity of the Continent Where Families Can Learn and Have Fun Together
Cultural Representatives Enhancing the Experience Food and Beverage Podium Seater Animal Programs Education Savanna Guide Front Desk Lobby Greeter
Animal Programs Animal Information What Are My Resources? Animal Programs Resource Manual Animal Programs Education Department (ext. 4842) Your Local Leaders Animal ID Cards Savanna Guides Animal Keepers African Gazette
Animal Programs A. O. I. How To Handle Difficult Guest Questions Acknowledge The Question or Situation and Avoid The Negative Take The Opportunity To Teach Interpret The Information – Put It Into Words The Guest Can Relate
Animal Safety Animal Escape Protocols What is My Role? Keep Your Eyes Open Report Anything Unusual To Your Manager Do Not Interfere With or Touch The Animal Keep Guests a Safe Distance From The Animal Communicate To The Guest “The Situation Is Under Control” Your Appropriate and Timely Reaction Is Very Important
Animal Kingdom Lodge Disney's Opening Date April 16, 2001 Rooms – Jambo House 1188 Rooms (972 Rooms and 216 Villas) Kidani Village – Disney Vacation Club Villas Opening Spring 2009 (Phase I) Theme African Wildlife Reserve
Animal Kingdom Lodge Disney's Zebra Kudu Main Ostrich Giraffe No Smoking In Guest Rooms or on Savanna View Balconies
Food and Beverage Jiko The Cooking Place Signature Restaurant Boma – Flavors of Africa Family Style Restaurant
Food and Beverage Victoria Falls Mezzanine Lounge Mara Casual Dining Uzima Springs Pool Bar Poolside Lounge Private Dining In-room Dining
Shopping Zawadi Marketplace Authentic African Gifts Local Artisans Grocery and Sundry Items Package Pick-Up Disney Wildlife Conservation Fund
Recreation Uzima Springs Pool Zero-depth entry pool Sixty Seven foot long slide Kiddy pool Zahanati Massage and Fitness State of the Art Fitness Equipment Massage and Facials
Recreation Simba’s Cubhouse Children’s Activity Center Pumbaa’s Fun and Games Arcade Arcade Style Family Fun Hakuna Matata Playground “No Worries” Playground Area
Guest Activities Animal & Cultural Programs Animal Keeper Interactions Wildlife Games with Savanna Guides African Folk Tales Animal Viewing w/Night Vision
Guest Rooms The Views Include: Standard Pool Savanna One and Two Bedroom Suites Royal Kuba Suite (Vice Presidential) Royal Asante (Presidential)
Guest Rooms Club Level – Kilimanjaro Club Kilimanjaro Club Lounge Itinerary Planning Concierge Services Curbside Check-In Turndown Service Robes Available Wanyama Safari (Open to all Resort Guests) Sunrise Safari
Member Rooms The Views Include: Standard Pool Savanna The Rooms Include: Dedicated Studio Villa Studio Villa One Bedroom Villa Two Bedroom Villa Grand Villa
Member Rooms Room Amenities: Hair Dryer Iron/Ironing Board Refrigerator Coffee Maker Coffee / Tea Set-Up Pack and Play Crib Wall Safe Kitchen/Kitchenette’s Washer/Dryer
What is it? What do I need to know? What do I tell our Guests?
WHAT IS IMPORTANT TO REMEMBER ! Disney Vacation Club is Disney’s exclusive Resort ownership program Disney Vacation Club is very flexible There’s a Disney Vacation Club Information Center nearby with Cast Members who are anxious to tell our Guests more about it
What is Green Lodging? What is our Resort doing to be a Green Lodge? www.floridagreenlodging.org
Resort Safari Objectives Plan a day of fun, food, and shopping for our Guests Help our Guests learn about our amenities Be creative Have FUN! Rules Two (2) teams Guests should spend the whole day at our resort Money is limitless!
Around Our World Magic Kingdom®Park Epcot® Disney’s Hollywood Studios™ Disney’s Animal Kingdom® Theme Park Water Parks Downtown Disney®
What we’ve learned so far: Disney’s Animal Kingdom Lodge Resort Disney Vacation Club Around our World What’s Next?
Guest Service What Guests expect The Four Quality Standards What I do Why I do it
Guest Service What Guests Expect: Guests want to escape from the pressure of reality into this happy place that Walt promised them.
Guest Service The Four Quality Standards: Safety Courtesy Show Efficiency
What We Learned Today Introduction to Disney’s Animal Kingdom Lodge Resort Increase Awareness of Resorts' Theme and History Gain Knowledge of Resort Amenities Learn About The Disney Vacation Club Learn About The Disney Service Basics
Resources Leaders The Hub Disney Learning Center Eyes & Ears Main Street Diary