AnCon09 Prepared Traveler
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AnCon09 Prepared Traveler Presentation Transcript

  • 1. The Prepared Traveler “Know Before You Go” The Society for Government Travel Professionals February 5, 2009
  • 2. A MEDEX Overview
    • 30 years of protecting the health and safety of corporate and individual travelers around the world
    • Trusted partner for
      • Corporations
      • Insurers
      • Colleges and universities
      • USAID contractors
      • Affinity groups & associations
  • 3. A MEDEX Overview
    • MEDEX Global Solutions: MEDEX & ASI Group
    • 59,000+ international service providers, including 100 medical International Centers of Excellence
    • Monitor health and security issues in 236 countries and territories
    • Managed cases in over 200 countries and territories
    • Unparalleled provider credentialing
  • 4. Companies Who Trust MEDEX
  • 5. What can we do to protect travelers?
    • Investigate
      • Assess the destination
    • Educate
      • Advise participants
    • Activate
      • Assemble & activate a workable plan
  • 6. Investigate: Local Medical Care Where would you prefer to be treated? Sanatorio San Felipe Acapulco, Mexico Hospital Angeles Lomas Mexico City, Mexico
  • 7. Investigate: Local Medical Care
    • Health risks and endemic diseases
    • Standards of medical care available locally:
      • Overall assessment
      • Selecting the most adequate facility for an emergency
    • Cultural barriers to healthcare delivery
    • What are the better options for care? Creating a medical emergency contingency plan
    Better understanding of the local healthcare = more realistic expectations and better outcomes
  • 8. Investigate: Creating a Medical Contingency Plan
    • Best local option for medical care
    • Transportation method to medical care - locally, regionally, internationally
    • Contacts & establishing relationships with:
      • Medical facilities, ground ambulance (public vs. private)
      • Company (locally and head office)
      • Home physicians & specialists, insurance documents
      • Assistance company (would coordinate all above)
  • 9. Investigate: Is the Trip Appropriate for the Traveler?
    • Mitigate the risk related to medical issues while traveling
    • Duty of care from the employer
    • Loss of productivity due to medical concern
    • Medical emergency abroad can have a long lasting impact on the traveler, and the corporation
  • 10. Investigate: Security Considerations
    • Crime
      • Minor crimes, including theft
      • Transportation--are taxis and public transportation safe
      • Major crimes, including assault & mugging
      • Serious crimes, including kidnapping & murder
    • Political and Social Instability
      • Demonstrations
      • Government instability
      • Cultural shifts
    • Terrorism and Military Conflict
    • Cultural and Religious Issues
      • Holidays
      • Attitudes towards women
      • Manners
      • Dress
  • 11. Educate: on Medical and Security Pre-Planning
    • Inform all players about:
      • The risks involved with travel
      • The resources available
      • The medical & security contingency plan
      • The assistance services available
    • Players: HR & Benefits, Risk Management & Security, Travel Department, Business Units, Local Contacts, Employees traveling
  • 12. Educate: Medical Pre-Planning
    • Pre-Travel information on standards of healthcare, best options for care locally, evacuation criteria. MEDEX 360° m
    • Recording important travel and medical information to be used in case of an emergency - MEDEX 360° tr
  • 13.  
  • 14. Educate: Being Ready Medically
    • Pre-travel Consultation
      • at least 6 weeks before traveling for immunizations
      • seek medical advice specific to traveler’s needs
    • Medical kits, especially for less developed countries
  • 15. Educate - Security Pre-Planning
    • Get Pre-Trip Intelligence “know before you go”
    • Your Govt. Foreign Service Posts
    • Other Country’s Websites
    • Third Party Providers
    • Local Contacts
    • Remember: No-one lives in a bad neighborhood. That place may be their home. “We only had two bombings this week.”
    • The threat to me may not be a threat to you.
  • 16. Educate: Security Pre-Planning
    • Some Basic Protection Strategies
    • Pre-Planning your Trip
    • Your Hotel
    • “ Four” or “Five Star” rated hotels
    • Crime in the hotel; drugs prostitution etc.
    • Do they have a security program?
    • Do they have a fire safety program?
  • 17. Educate: Security Pre-Planning
    • Transportation
    • What is the threat to drivers?
      • Familiarity with the area
      • Driving Rules and Customs
      • If you are from another country is an accident automatically your fault?
    • Carjacking, Kidnapping or Road Blocks and issue?
    • Are you arriving at night?
    • How far from the airport to your hotel?
    • What is the route like?
  • 18. Activate: Preventing a Medical Emergency
    • Know how to seek help to prevent simple inconveniences from becoming major medical emergencies
    • Be wary of local resources: they may be an excellent good intelligence resource, but:
      • May also want to direct the emergency differently, according to potentially lower standards
      • May have financial incentives to use specific providers
  • 19. Activate: Coordination of a Medical Emergency
    • Medical care including monitoring & assessment of medical care
    • Medical transport: selecting the appropriate ground ambulance, air ambulance, commercial airline, with or without medical escort
    • Financial arrangement with all providers as well as with the insurance company
    • Communication with physicians, family members, colleagues, employer, insurance…respecting HIPAA
  • 20. Activate: Security Pre-Planning
    • Documents and Schedules
    • Have two copies: one for you and one to stay home.
    • Make sure someone you trust at home and their has your itinerary.
    • Set up some “check-in” times.
    • If you destination is higher threat think about some code words. Innocuous words or phrases that tell someone at home your in trouble.
    • “ How is you knee holding up?”
    • “ Was the movie good?”
    • “ Does the boss know you left?”
    • “ How is the hotel gym?”
    • Your answer, positive or negative, is the “go or no go”.
  • 21. Activate: Security Pre-Planning
    • Hotel Safety
    • If available stay between the 3 rd and 7 th floor (most fire ladders don’t reach above 7 floors)
    • Keep your room number to yourself
    • Turn on all the lights
    • Check all closets and bathrooms
    • Look at the fire escape plan on the back of the door
    • Use all of the locks when you are in the room
    • When you leave test the door behind you to make sure its locked
    • Make sure you find the fire stairs—open the door if it won’t sound an alarm, see if you can open it
  • 22. Activate: Security Pre-Planning
    • Transportation
    • Have the drivers name, car details ahead of time
    • Have the driver use an innocuous name that is not easily associated with you or your organization
    • If things don’t look right, make an excuse and call the driver’s cell phone or your contact at home
  • 23.
    • 3 items that you shouldn’t be without
    • Wedding ring - may not be harassed or targeted as much as a single woman
    • Rubber Door Stop – Hotel room doors are not as safe as you think. Chain link locks and deadbolts can be easily broken but it's almost impossible to open a door jammed with a rubber door stop. 
    • Boxer Shorts – the mere perception of traveling with a man can protect a solo female traveler.
    Activate: For Female Travelers
  • 24. Activate: Security Pre-Planning
    • Make sure those in charge know you have a plan and how to reach you or your critical resources
    • Have a multi-channel plan
      • Traveler Tracking
        • Where, oh where, did my traveler go?
      • Traveler Contact Capability
        • Can you find people in a crisis?
      • Support System(s)
        • Can anyone get me out of here?
  • 25.
    • Knowledge and Preparation Reduces Your Vulnerability
    • Don’t be afraid, be wary.
    • If that is something you don’t do at home…
    • and most of all…
    • Enjoy your destination.
  • 26. MEDEX is passionate about keeping travelers safe and healthy and has the compassion to deliver experienced, thoughtful, and immediate support when you need it most.