AnCon09 Prepared Traveler


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  • AnCon09 Prepared Traveler

    1. 1. The Prepared Traveler “Know Before You Go” The Society for Government Travel Professionals February 5, 2009
    2. 2. A MEDEX Overview <ul><li>30 years of protecting the health and safety of corporate and individual travelers around the world </li></ul><ul><li>Trusted partner for </li></ul><ul><ul><li>Corporations </li></ul></ul><ul><ul><li>Insurers </li></ul></ul><ul><ul><li>Colleges and universities </li></ul></ul><ul><ul><li>USAID contractors </li></ul></ul><ul><ul><li>Affinity groups & associations </li></ul></ul>
    3. 3. A MEDEX Overview <ul><li>MEDEX Global Solutions: MEDEX & ASI Group </li></ul><ul><li>59,000+ international service providers, including 100 medical International Centers of Excellence </li></ul><ul><li>Monitor health and security issues in 236 countries and territories </li></ul><ul><li>Managed cases in over 200 countries and territories </li></ul><ul><li>Unparalleled provider credentialing </li></ul>
    4. 4. Companies Who Trust MEDEX
    5. 5. What can we do to protect travelers? <ul><li>Investigate </li></ul><ul><ul><li>Assess the destination </li></ul></ul><ul><li>Educate </li></ul><ul><ul><li>Advise participants </li></ul></ul><ul><li>Activate </li></ul><ul><ul><li>Assemble & activate a workable plan </li></ul></ul>
    6. 6. Investigate: Local Medical Care Where would you prefer to be treated? Sanatorio San Felipe Acapulco, Mexico Hospital Angeles Lomas Mexico City, Mexico
    7. 7. Investigate: Local Medical Care <ul><li>Health risks and endemic diseases </li></ul><ul><li>Standards of medical care available locally: </li></ul><ul><ul><li>Overall assessment </li></ul></ul><ul><ul><li>Selecting the most adequate facility for an emergency </li></ul></ul><ul><li>Cultural barriers to healthcare delivery </li></ul><ul><li>What are the better options for care? Creating a medical emergency contingency plan </li></ul>Better understanding of the local healthcare = more realistic expectations and better outcomes
    8. 8. Investigate: Creating a Medical Contingency Plan <ul><li>Best local option for medical care </li></ul><ul><li>Transportation method to medical care - locally, regionally, internationally </li></ul><ul><li>Contacts & establishing relationships with: </li></ul><ul><ul><li>Medical facilities, ground ambulance (public vs. private) </li></ul></ul><ul><ul><li>Company (locally and head office) </li></ul></ul><ul><ul><li>Home physicians & specialists, insurance documents </li></ul></ul><ul><ul><li>Assistance company (would coordinate all above) </li></ul></ul>
    9. 9. Investigate: Is the Trip Appropriate for the Traveler? <ul><li>Mitigate the risk related to medical issues while traveling </li></ul><ul><li>Duty of care from the employer </li></ul><ul><li>Loss of productivity due to medical concern </li></ul><ul><li>Medical emergency abroad can have a long lasting impact on the traveler, and the corporation </li></ul>
    10. 10. Investigate: Security Considerations <ul><li>Crime </li></ul><ul><ul><li>Minor crimes, including theft </li></ul></ul><ul><ul><li>Transportation--are taxis and public transportation safe </li></ul></ul><ul><ul><li>Major crimes, including assault & mugging </li></ul></ul><ul><ul><li>Serious crimes, including kidnapping & murder </li></ul></ul><ul><li>Political and Social Instability </li></ul><ul><ul><li>Demonstrations </li></ul></ul><ul><ul><li>Government instability </li></ul></ul><ul><ul><li>Cultural shifts </li></ul></ul><ul><li>Terrorism and Military Conflict </li></ul><ul><li>Cultural and Religious Issues </li></ul><ul><ul><li>Holidays </li></ul></ul><ul><ul><li>Attitudes towards women </li></ul></ul><ul><ul><li>Manners </li></ul></ul><ul><ul><li>Dress </li></ul></ul>
    11. 11. Educate: on Medical and Security Pre-Planning <ul><li>Inform all players about: </li></ul><ul><ul><li>The risks involved with travel </li></ul></ul><ul><ul><li>The resources available </li></ul></ul><ul><ul><li>The medical & security contingency plan </li></ul></ul><ul><ul><li>The assistance services available </li></ul></ul><ul><li>Players: HR & Benefits, Risk Management & Security, Travel Department, Business Units, Local Contacts, Employees traveling </li></ul>
    12. 12. Educate: Medical Pre-Planning <ul><li>Pre-Travel information on standards of healthcare, best options for care locally, evacuation criteria. MEDEX 360° m </li></ul><ul><li>Recording important travel and medical information to be used in case of an emergency - MEDEX 360° tr </li></ul>
    13. 14. Educate: Being Ready Medically <ul><li>Pre-travel Consultation </li></ul><ul><ul><li>at least 6 weeks before traveling for immunizations </li></ul></ul><ul><ul><li>seek medical advice specific to traveler’s needs </li></ul></ul><ul><li>Medical kits, especially for less developed countries </li></ul>
    14. 15. Educate - Security Pre-Planning <ul><li>Get Pre-Trip Intelligence “know before you go” </li></ul><ul><li>Your Govt. Foreign Service Posts </li></ul><ul><li>Other Country’s Websites </li></ul><ul><li>Third Party Providers </li></ul><ul><li>Local Contacts </li></ul><ul><li>Remember: No-one lives in a bad neighborhood. That place may be their home. “We only had two bombings this week.” </li></ul><ul><li>The threat to me may not be a threat to you. </li></ul>
    15. 16. Educate: Security Pre-Planning <ul><li>Some Basic Protection Strategies </li></ul><ul><li>Pre-Planning your Trip </li></ul><ul><li>Your Hotel </li></ul><ul><li>“ Four” or “Five Star” rated hotels </li></ul><ul><li>Crime in the hotel; drugs prostitution etc. </li></ul><ul><li>Do they have a security program? </li></ul><ul><li>Do they have a fire safety program? </li></ul>
    16. 17. Educate: Security Pre-Planning <ul><li>Transportation </li></ul><ul><li>What is the threat to drivers? </li></ul><ul><ul><li>Familiarity with the area </li></ul></ul><ul><ul><li>Driving Rules and Customs </li></ul></ul><ul><ul><li>If you are from another country is an accident automatically your fault? </li></ul></ul><ul><li>Carjacking, Kidnapping or Road Blocks and issue? </li></ul><ul><li>Are you arriving at night? </li></ul><ul><li>How far from the airport to your hotel? </li></ul><ul><li>What is the route like? </li></ul>
    17. 18. Activate: Preventing a Medical Emergency <ul><li>Know how to seek help to prevent simple inconveniences from becoming major medical emergencies </li></ul><ul><li>Be wary of local resources: they may be an excellent good intelligence resource, but: </li></ul><ul><ul><li>May also want to direct the emergency differently, according to potentially lower standards </li></ul></ul><ul><ul><li>May have financial incentives to use specific providers </li></ul></ul>
    18. 19. Activate: Coordination of a Medical Emergency <ul><li>Medical care including monitoring & assessment of medical care </li></ul><ul><li>Medical transport: selecting the appropriate ground ambulance, air ambulance, commercial airline, with or without medical escort </li></ul><ul><li>Financial arrangement with all providers as well as with the insurance company </li></ul><ul><li>Communication with physicians, family members, colleagues, employer, insurance…respecting HIPAA </li></ul>
    19. 20. Activate: Security Pre-Planning <ul><li>Documents and Schedules </li></ul><ul><li>Have two copies: one for you and one to stay home. </li></ul><ul><li>Make sure someone you trust at home and their has your itinerary. </li></ul><ul><li>Set up some “check-in” times. </li></ul><ul><li>If you destination is higher threat think about some code words. Innocuous words or phrases that tell someone at home your in trouble. </li></ul><ul><li>“ How is you knee holding up?” </li></ul><ul><li>“ Was the movie good?” </li></ul><ul><li>“ Does the boss know you left?” </li></ul><ul><li>“ How is the hotel gym?” </li></ul><ul><li>Your answer, positive or negative, is the “go or no go”. </li></ul><ul><li> </li></ul>
    20. 21. Activate: Security Pre-Planning <ul><li>Hotel Safety </li></ul><ul><li>If available stay between the 3 rd and 7 th floor (most fire ladders don’t reach above 7 floors) </li></ul><ul><li>Keep your room number to yourself </li></ul><ul><li>Turn on all the lights </li></ul><ul><li>Check all closets and bathrooms </li></ul><ul><li>Look at the fire escape plan on the back of the door </li></ul><ul><li>Use all of the locks when you are in the room </li></ul><ul><li>When you leave test the door behind you to make sure its locked </li></ul><ul><li>Make sure you find the fire stairs—open the door if it won’t sound an alarm, see if you can open it </li></ul>
    21. 22. Activate: Security Pre-Planning <ul><li>Transportation </li></ul><ul><li>Have the drivers name, car details ahead of time </li></ul><ul><li>Have the driver use an innocuous name that is not easily associated with you or your organization </li></ul><ul><li>If things don’t look right, make an excuse and call the driver’s cell phone or your contact at home </li></ul>
    22. 23. <ul><li>3 items that you shouldn’t be without </li></ul><ul><li>Wedding ring - may not be harassed or targeted as much as a single woman </li></ul><ul><li>Rubber Door Stop – Hotel room doors are not as safe as you think. Chain link locks and deadbolts can be easily broken but it's almost impossible to open a door jammed with a rubber door stop.  </li></ul><ul><li>Boxer Shorts – the mere perception of traveling with a man can protect a solo female traveler. </li></ul>Activate: For Female Travelers
    23. 24. Activate: Security Pre-Planning <ul><li>Make sure those in charge know you have a plan and how to reach you or your critical resources </li></ul><ul><li>Have a multi-channel plan </li></ul><ul><ul><li>Traveler Tracking </li></ul></ul><ul><ul><ul><li>Where, oh where, did my traveler go? </li></ul></ul></ul><ul><ul><li>Traveler Contact Capability </li></ul></ul><ul><ul><ul><li>Can you find people in a crisis? </li></ul></ul></ul><ul><ul><li>Support System(s) </li></ul></ul><ul><ul><ul><li>Can anyone get me out of here? </li></ul></ul></ul>
    24. 25. <ul><li>Knowledge and Preparation Reduces Your Vulnerability </li></ul><ul><li>Don’t be afraid, be wary. </li></ul><ul><li>If that is something you don’t do at home… </li></ul><ul><li>and most of all… </li></ul><ul><li>Enjoy your destination. </li></ul>
    25. 26. MEDEX is passionate about keeping travelers safe and healthy and has the compassion to deliver experienced, thoughtful, and immediate support when you need it most.