Integrating RSS and Business Process The Wallem Story Patrick Slesinger Director & CIO Wallem Innovative Solutions Ltd pes@wallem.com

Agenda - A Look at Wallem - Maritime IT Environment - The Challenge & Solutions - Demo - On the Horizon

- A Look at Wallem

- Maritime IT Environment

- The Challenge & Solutions

- Demo

- On the Horizon

Wallem Group Founded in 1903 Headquartered in Hong Kong 54 offices in 24 countries Over 8,500 staff Diversified global maritime company

Founded in 1903

Headquartered in Hong Kong

54 offices in 24 countries

Over 8,500 staff

Wallem’s World

Bunkers & Lubes 25,000 tonnes of fuel oil @ US$ 600 per tonne 400,000 litres of lube oil @ US $1.50 per litre Annual Fuel Oil per Ship US$ 15,000,000 Annual Lube Oil per Ship US$ 600,000

Communication with vessels via satellite (Inmarsat or VSAT) Most services are by the minute / Kilobit, a few contracted bandwidth Process integration using Mail Enabled Applications prevelant Ports are starting to deploy WiMax Blue Ocean Wireless are to deploy GPRS onboard Maritime IT Environment

Communication with vessels via satellite (Inmarsat or VSAT)

Most services are by the minute / Kilobit, a few contracted bandwidth

Process integration using Mail Enabled Applications prevelant

Ports are starting to deploy WiMax

Blue Ocean Wireless are to deploy GPRS onboard

The people Onboard Personnel Focus: Centered on the vessel Port operations, cargo, voyage planning Shore Based Management Focus: Logistics and operations across multiple vessels around the world Ship Owners Focus: Status, logistics for their vessels across multiple vessels around the world

Challenges Systems Awareness Decision Support -information awareness -timely & accessible Disassembly of Core Products - customers want involvement & transparency Lifetime Management of Information -news -process activity reports -metadata

Challenges Making processes mobile Pushing information anywhere Measuring the real value of information Moving process out of terrestrial email

Solution Integrate Process Driven Applications with Managed RSS Closed loop processing & feedback Subscription & Persistence, Search, Tagging Dynamic content delivery by role & relevance Move premium subscription model to consumption model

Win BlackBerry Web RSS-Email FeedServer Process Driven Applications Managed RSS Solution architecture process event streams

Process workflow defined in K2 BlackPearl

BlackPearl Publishes to Sharepoint Portal

BlackPearl creates feeds, users & groups on the FeedServer

The trigger – port entry

Port Entry Trigger Acknowledged in K2

New Task Specific Feeds Generated in Sharepoint

New Task Specific Feeds Channeled to Captain

Shore based management monitors bunkers pricing feeds for routing to ships … and tags for future reference

Decision trigger on bunkers & lubes sent to vessel & closes loop

Notifications are sent to Stakeholders Acknowledging the Transaction

Attention reporting tracks activity

Increased visibility into systems & information sources Results Alignment of information & process creating knowledge & value Mobile connected process & feedback loops Email clutter reduced Understanding what information is required: who, what , when, where, why

Increased Customer Value = Increased Customer Loyalty 8% fuel oil savings per ship: US$ 1,200,000 Wallem ships under management: 329 Annual Customer savings: $394,800,000 6% lube oil savings per ship: US$ 36,000 Wallem ships under management: 329 Annual customer savings: US$ 11,844,000

Increased Customer Value = Increased Customer Loyalty 8% fuel oil savings per ship: US$ 1,200,000 Wallem ships under management: 329 Annual Customer savings: $394,800,000 6% lube oil savings per ship: US$ 36,000 Wallem ships under management: 329 Annual customer savings: US$ 11,844,000

On the horizon More mobile RSS capability Deeper attention analytics What, how & why information is relevant Community attention analytics Subscribe to AttentionStream by task, relevance & role Federated persistent search

Patrick Slesinger Director & CIO Wallem Innovative Solutions Ltd pes@wallem.com

Shore based management creates search and mashup feeds for routing to ships Feed b Feed c Feed a filters Mashup feed

Shore based personnel monitor feeds via BlackBerry