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Hcl axon mobility rev 2 2 sapphire12

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  • 1. HCL AXON’s Mobility FrameworkValue from Mobile
  • 2. Mobility Challenges Marketplace, Technology and Business Alignment We live in a “Post-PC World.” Smart phones and tablets outnumber personal computers;employees and customers expect relevant, useful applications regardless of technical limitations. Standardization Availability Interoperability Technology Business Strategies and Number of Smart Devices Priorities and Expectations Performance Security UX Mobility Challenges 88 of the companies on the Fortune 100 list either testing or deploying applications on the iPhone; 80 of the Fortune 100 list are also now testing or deploying iPads. – Jan 2011 2
  • 3. Typical PrioritizationDetermining Relevant Use Cases Use cases for applications provide insight into the infrastructure required and degree of integration with enterprise systems. High Volume, less complicatedBusiness- Customer Facing integration: find and suggest productsConsumer Mobile Commerce and locate stores, track orders, review applications purchases, and aggregate social media ‘Mobilizing’ Sophisticated integration requirements: Enterprise field force productivity applications thatBusiness- Applications mobile-enable enterprise backend (e.g. CRM, ERP, SCM)Employee  Improve productivity, quality and cost  Target big and inefficient spending  Provide new location-dependent services Devices andManaged Communications Management Device provisioning, Help Desk andMobility application maintenance, device and application management 3
  • 4. HCL AXON’s FrameworkAlign Business Drivers and Mobility Business requirements drive the selection of applications and their priority. Applications in the field require proactive management for continued value. Determine Design Develop Manage Business Deploy Roadmap Applications Mobility Priorities1. Business Processes are disrupted and the connected customer sits at the center of operations; this requires businesses to rethink all aspects of doing business and customer engagement2. Applications are a key enabler of Multi-channel & Mobile transformation that may change some businesses but will also provide opportunities growth and competitive advantage3. Sustained Execution of a Multi-channel / Mobile vision is a real challenge, from technology integration to business process realignment 4
  • 5. Better ApproachAlignment of Business Priority and Application Selection First step: each mobile applications will have impact on one or more areas. Select existing applications or templates that address most important requirements. Generate Revenue Mobile Order and Order Management Inventory and Payment Management TransactionsProduct/ Employee/Service Quality Customer Satisfaction Paperless vehicle Transaction History tracking system and Customer Support Mobile dispatch and shipment tracking Manage Cost 5
  • 6. HCL AXON Innovation LabMapping Need to Delivered Mobility Value Enterprise Mobility Roadmap Managed Mobility Assessments Mobile Application Templates & Mobile Application Implementation Demonstrators & IntegrationEvaluate Deliver Client Prototypes & Proof of Client Co-Innovation and Co- Concepts investment Regional SUP Mobility SUP Enterprise Mobility Innovation Teams CoE Established HCL Mobility CoE Established in 1999 1,250+ FTE’s 6
  • 7. Application DevelopmentCharacteristics, Platforms, and Scope Features Platforms Location Media & Social Networks Sensors iOS Android HTML 5 Mobile Applications Vertical Applications Online & Financial Pharma & Government & Media & Manufacturing & Retail Entertainment Services Hospitality Public Services Publications AutoUtility Applications Enterprise User Applications Customer Experience IT Service & Ops Mgmt  Corporate Email  CRM / SFA  Customer Facing Apps Network Ops Mgmt  Calendar  ERP / SCM  Mobile Payments Data Center Energy Mgmt  GPS / LBS  Filed Force Automation  Mobile Coupons Data Center Security &  Enterprise IM  Time Mgmt / Billing  mCommerce Platforms Surveillance Mgmt  Unified Communications  Search  Bar / QR Codes  Workspaces  Other LOB Applications 7
  • 8. Managed MobilityEstablish the Opportunity for Continuous Improvement Gain Visibility Identify Trends Align Resources Evaluate and Adjust Device Management Service Management Security Management  Outage Monitoring  Utilization Monitoring  Remote Device Lock / wipe  Service Level Management  Policy Compliance & Governance  Threat Management Software  Device Data Protection  Client VPN Expense Management  Two Factor Authorization  Invoice Processing  Call Details, Record Alerts & Charge Back  Compliance Enforcement  Inventory Management  Service & Equipment Requests  Identity & Access Management Procurement & Mobile Device Mobile App End User Support Provisioning Management Management  Self Service  Device Activation  Self Service  Application Black & White  Remote Diagnostics  Initial App Install &  Automated Device Lists  Remote User Assistance Configuration Configuration  Application Provisioning &  Remote Administration  Firmware Customization  Policy Management Configuration  Remote Device Control /  Device Procurement &  Remote OTA backup /  Remote / OTA Updates Management Allocation Policies update  Application Removal 8
  • 9. Demo mSAM Mobile Service Asset Management 9
  • 10. HCL AXON For Your Mobility Lifecycle 1 450+ Global Customers strategic IT partner to Global corporations, adding value, flexibility and co-innovationBusiness Value Led Approach to initiate and business benefits led 2 approach to deliver programs/projects 150+ projects Unmatched Global Mobile 3 Capability including HCL’s Engineering Services, Infrastructure & vertical domains 20+ Robust and Evolving Mobile Partner Ecosystem that complements for faster “Speed to Market” 4 70+ Solutions/IP’s/Tools and Accelerators 5 improving productivity and outcomes of projects. Collaborative investments with customers e.g. Eli Lily 10
  • 11. QUESTIONS AND ANSWERS 11