Top 10 Trends To Watch in IT Infra and Operations by Gartner

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Top 10 Trends To Watch in IT Infra and Operations by Gartner

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Top 10 Trends To Watch in IT Infra and Operations by Gartner

  1. 1. Infrastructure & Operations – Top 10 Trends to Watch David CappuccioThis presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or otherauthorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.
  2. 2. Welcome! Thank you for joining us on today’s Gartner webinar. 10,800 60,000 Client Clients Enterprises 100,000 5,500 IT End-User Benchmarks Inquiries 70% of 2.7 Million Fortune 1000 IT End-User 80% of Searches Global 500 750 Analysts 55 Serving Clients Conferences in 85 Countries 10,000 4,000 Media CIOs InquiriesThis presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or otherauthorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2010 Gartner, Inc. and/or its affiliates. All rights reserved. 1
  3. 3. Infrastructure & Operations – Top 10 Trends to Watch David CappuccioThis presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or otherauthorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied,distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2010 Gartner, Inc. and/or its affiliates. All rights reserved.
  4. 4. ? Did You Know?1) 50% of U.S. 21 year olds have created content on the Web2) 70% of 4 year olds have used a computer.3) Over 31 billion Google searches were performed – last month – vs. 2.6 billion 3 years ago. Content access and management are the key enablers for IT.
  5. 5. Trends You Need to Watch 1 Virtualization Is Just Beginning 2 Big Data — Patterns and Analytics 3 Energy Efficiency and Monitoring 4 Unified Communications — Extended 5 Staff Retention and Retraining 6 Social Networks — Ready or Not 7 New Legacy Migrations — Your Users 8 Compute Density — Scale Vertically 9 Cloud Computing 10 Fabrics
  6. 6. The Virtualization of Everything 1 How does it affect you? • IT becomes one logical system Servers Storage • Changing how IT is used • Additional "power" on demand • Mgmt. Players: VMware, Microsoft, Citrix • Plays well with green IT • Migration flexibilityDesktops Networks Next Monday Morning • Review consolidation plans; can we do more? • Do you have all the virtualization Apps bases covered? • Do we have a plan? Critical Time Frame(s) Virtualization is a continuingprocess, not a one-time project. 2010 - 2012
  7. 7. Virtual Clients — Becoming Real 1Traditional Client Emerging Client• Standard PC • Multidevice, mobile, tablets• Enterprise-owned • Remotely hosted (terminal services)• Corporate image and • Remotely hosted (virtual desktops) installed applications • Non-enterprise-owned • "Bubbles" (virtual machines) • Streamed applications • Software as a service
  8. 8. ? Did You Know? More Video was uploaded to In the past 2 months,Than if ABC, CBS and NBC had been airing new content 24/7/365 since 1948.
  9. 9. 2Big Data, Patterns and Analytics How does it affect you?• Five-year 800% growth • Growth continues — regardless of budget constraints• 80% unstructured data • Pattern-Based Strategy — How will you manage?• Tiering critical to • Demand-driven — more access creates reduce costs more data — this will get worse • Compliance, backup, audit, security• Deduplication becoming • Seek, model and adapt standard Next Monday morning • Virtualize storage, de-duplication now• Audit, archive and • Evaluate all data inputs, keep only what recovery increasingly you need • Segment and prioritize complex Critical Time Frame(s)• Solid-state drives 2010 to 2013
  10. 10. Seeking Exceptions and Fact-Based 2Decisions in Information But… • Just as there was too much data — now theres too much information. • Information is not shared (trust, technology, language). • Information is often conflicting. • New sources of information (e.g., the collective) are often not considered. • No recognition across different types of information (people, processes, data)
  11. 11. The Collective: Changing the Focus 2 of the EnterpriseThe collective comprises individuals, groups, communities, mobs, markets and firms thathave the ability to shape the direction of society and business.The collective is not new,but technology has made the collective morepowerful — and enabled change to happen more rapidly.
  12. 12. ? Did You Know?1) Data Centers can consume 40X-100X more energy than the offices they support.2) Energy Star Data Center standards were announced June 2010.3) Monitoring and reporting on energy consumption will be expected by 2012.
  13. 13. 3Energy Efficiency and Monitoring How does it affect you?• EPA and EU are getting • Increased awareness/focus on power involved • Compute-to-consumption ratios critical• Forced review of IT efficiency • EU or EPA metrics are coming• Intersection between facilities • New KPIs based on efficiency and IT Next Monday morning• The power issue is moving up • Begin evaluation of PUE and/or PPE the food chain • Begin continuous improvement planning• Corporate social responsibility • Begin evaluating DCIM vendors tightly linked • Focus on consumption, rather than• Consumption becoming as technologies critical as performance Critical Time Frame(s)• New construction and retrofits 2012 to 2013 focus on efficiency and reuse
  14. 14. 3Automation and Monitoring How does it affect you? • Critical key success factor! ITIL and Process Improvement • Reduce amount of effort expended by IT professionals on the day-to-day routine aspects of I&O Orchestration • Principally an "O" issue: "The Human Integration Workflow Use of Human Beings" Mgmt. Next Monday morningProcesses • Where are you with ITIL? CMDB? • Review Gartners automation framework Critical Time Frame(s) ITIL and CMDB: Now RBA: 2012
  15. 15. ? Did You Know?Wikipedia launched in 2001, and averages 4,300 new articles every day.A current generation network switch could move all 13 million articles … … in 0.001 seconds.
  16. 16. Unified Communications 4 and Collaboration How does it affect you? E-mail • Combines many overlapping areas Workspaces Wireless • A technology and organizational issue • Strong area for managed services toText/SMS VoIP take hold Unified Next Monday Morning Communications VTC • Are your apps providers planning for Tightly integrated taking advantage of unified communications communications? Whats their applications strategy? IM • What other UC business scenarios ATC make sense in your business? Presence Critical Time Frame Mobility PBX 2011 to 2013
  17. 17. ? Do You Know? How many text884? messages the average American1,350? teenager sends each month?1,912? 3,282 per month
  18. 18. 4Mobile Unified Communication Mobile platform is the key unifier. HIGH Integration of corporate and social VALUE media streams Presence and context primary Fixed- application targets Mobile Replacement Applications can drive UC&C business case Location- Based Services Mobile Extension Unified Messaging/ Presence CallingLOW VALUE
  19. 19. ? Did You Know?The U.S. Department of Labor estimates that today’s labor force will have 10-14 jobsBy the age of
  20. 20. ? Did You Know?Starting in 2011, an average of 10,000 baby boomers will be eligible to retire Every Day For the next 19 years!
  21. 21. 5Creating the "T"-Shaped IT Staff Critical Skills Needed Value to the Business •Vertical focus is limiting Business Linkages •Breadth of knowledge rare •Project management skills Value to the IT Group •Understand cascade effects Related Related Skills Skills What Can You Do? •Get out of comfort zones •Enable/Reward Learning •Cross-pollinate skills •Break down silos Technology Depth
  22. 22. ? Did You Know?Facebook reached 500 million users in July Twitters’ world rank would be number 7.
  23. 23. 6Open-Source Collaboration How does it affect you? • Consumer input can drive IT • You cannot stop them long term • New employees bring their networks to work. Next Monday Morning • Begin evaluation of usage patterns • Develop a code of conduct for usage • Listen to the collective — carefully • Focus on consumption, rather than technologies Critical Time Frame(s) 2010 to 2012
  24. 24. ? Did You Know?In 1997 a gigabyte of Flash memory cost $7,992. Today it costs $0.25
  25. 25. 8Compute and Data Center Density• Cores doubling every two years How does it affect you?• Racks continue to get denser • Virtualization is critical to success• Liquid cooling on the increase • Trend is high-density, high use of• Movement toward smaller size, floor space greater density in DCs • Utilization levels and compute-to-• Energy efficiency a key factor energy ratios paramount by 201270 Next Monday Morning6050 • Analyze asset use (highs and lows).40 • Map server growth to energy and30 cooling required20 • Engage facilities team10 0 Critical Time Frame(s) 2004 2005 2006 2007 2008 2009 2010 2010 to 2012 New Server ($B) Power and Cooling ($B) Install Base (M)
  26. 26. 8Performance per Core/Kilowatt• Consider upgrades Watts Per Server Model in place• Reduce refresh cycle times• Double capacity and reduce energy• Retain your footprint• Increase Cores, virtualization, or force parallel processing. Server performance per kilowatt gains can justify the purchase price….
  27. 27. 9Cloud Computing• Where do I compute? How does it affect you? • Common services are available now —• Who do I trust? may reduce operating expenses• Stabilize service levels • Private clouds improve agility and will dominate• Shrinking data centers • Reassess critical compute requirements • Ignore the hype — focus on results• Commodity Services Next Monday Morning • Evaluate commodity services you provide and what can move to the cloud • Evaluate cloud delivery model for internal use • Categorize applications/services based on SLAs and risk before proceeding Critical Time Frame(s) 2010 to 2013
  28. 28. Fabric Computing or 10Infrastructure Convergence How does it affect you? • The end of "silos"? • Completely different approach to data center design • Highly scalable via resource pools Next Monday Morning • Assess; be ready when vendors come knocking on your door • Develop long-term data center strategy; think "hybrid" Critical Time Frame(s) 2012 to 2014
  29. 29. ? Did You Know? The computer in your cell phone today; Is a million times cheaper, And a thousand times more powerful,And about a hundred thousand times smallerThan the one computer installed at MIT in 1965
  30. 30. “So what used to fit in a building, Now fits in your pocket, And what fits in your pocket now, Will fit inside a blood cell in 25 years”Source: Ray Kurzweil
  31. 31. Recommendations Take virtualization to the next level — focused on all facets of IT. Scale vertically first, horizontally second. The new KPI will be about compute per kilowatt. Staff skill sets will reach a crisis point if not addressed soon. Relook at incentives and motivational techniques. Social networks will be an impact on all enterprises — get ready for it. Fabric based systems are the future - eventually
  32. 32. Your Action PlanCIOs and enterprise architects should …• Monday Morning - Assess all projects and their relationships — look horizontally. - Prioritize based on risk, reward and long-term impact.• Your Next 90 Days - Relook at capacity planning — without presumptions. - Assess staff skills based on breadth of knowledge and value to the business, not just value to IT.• Your Next 12 Months - Review opportunities to converge networks, infrastructures and skill sets. - Establish impact on other business plans.
  33. 33. Related Gartner Research "Microsofts Desktop Virtualization Strategy Is Becoming Clearer" by Michael Silver (G00175894) "Understanding Client in the Cloud" by Stephen Kleynhans (G00174116) "IT Infrastructure and Operations Key Initiatives, 2010 and 2011" by Jay Pultz (G00174909) "Grow Disk Storage 800% or More, Without Increasing Power or Cooling Costs, in the Same Space" by Dave Cappuccio (G00175118 )For more information, stop by Gartner Solution Central or e-mail us at solutioncentral@gartner.com.
  34. 34. Gartner Events Experience live analyst expertise plus much more at a Gartner event.Events for Infrastructure & Operations ProfessionalsInfrastructure, Operations & IT Infrastructure, Operations &Data Center Summit Management SummitMarch 15 – 16, Sydney, Australia June 13 – 15, Orlando, FLData Center Summit Data Center & IT Operations SummitApril 5 – 6, Sao Paulo, Brazil November 28 – 29, London, U.K.IT Infrastructure & Data Center Summit Data Center ConferenceApril 27 – 28, Tokyo, Japan December 5 – 8, Las Vegas, NV Visit gartner.com/us/events 33
  35. 35. Two simple steps for increasing the value of today’s webinarexperience • Visit gartner.com/webinars • Today’s presentation will be available in 24 hours • See a Schedule of upcoming Gartner webinars (plus replays of previous webinars) and share these resources with your colleagues • Contact your Gartner account executive with any additional questions, comments or to order a complimentary copy of today’s presentation

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