Customer Collaboration Enablement
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Customer Collaboration Enablement

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There are often language barriers in international companies when talking to their customers. ...

There are often language barriers in international companies when talking to their customers.

But also when customers and the company are based in one country. This complicates communications because everybody does not speak a common language. Important information gets lost because of the inability to understand certain resources, such as discussion comments or a research report. The upshot: Collaboration is neither efficient nor readily possible.

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Customer Collaboration Enablement Presentation Transcript

  • 1. /// Customer Collaboration Enablement Challenge / Solutions / KPI Pokeshot///SMZ 1
  • 2. /// Customer Collaboration Enablement Your Challenge: There are often language barriers in international companies when talking to their customers. But also when customers and the company are based in one country. This complicates communications because everybody does not speak a common language. Important information gets lost because of the inability to understand certain resources, such as discussion comments or a research report. The upshot: Collaboration is neither efficient nor readily possible. Pokeshot///SMZ 2
  • 3. /// Customer Collaboration Enablement Our Solution: Companies running Jive in a customer facing environment with a global reach need an integrated time- and costsaving translation tool. 1 Adds a host of advanced multilingual capabilities to the Jive environment 2 Includes simplifying translation and management of UI text, editing labels and interface elements directly in the frontend, adding translations for new languages with one click 3 No programming knowledge is needed 4 Ability to translate Jive content into the users preferred language automatically and in real time, creation of multiple language versions of documents and present the correct version to users based on their language settings Pokeshot///SMZ 3
  • 4. /// Customer Collaboration Enablement The Benefits & KPI's: Our experience in this area allows us to help improve the following key performance indicators of your organization 1 2 3 Usage of real time translation Percentage of documents available in more than one language Amount of UI customization Pokeshot///SMZ 4
  • 5. /// Customer Collaboration Enablement Translation Manager: The Translation Manager powered by Pokeshot///SMZ is a powerful tool and unifies all functionalities needed for translation and language support in Jive. Users are presented with the right version of a document based on their language settings, plus you’re able to provide your users with a translation service that translates all texts in Jive into the desired language within seconds. What’s more, the add-on simplifies the creation of multilingual documents using automated translations or even displays content in the desired language on the fly. Pokeshot///SMZ 5
  • 6. /// Thank you If you have any questions don’t hesitate contacting us. Learn more at www.pokeshot-smz.com Contact us at sales@pokeshot-smz.com Pokeshot///SMZ 6