Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@g...
include cars, CD players, clothes, computers, and food items. Therefore, quality definitions in
manufacturing usually focu...
Dr. Shingo and Mr. Taiichi Ohno have invented/ rediscovered the Just in Time system-which has become
the backbone of the T...
call us at : 08263069601
Upcoming SlideShare
Loading in...5
×

Qm0011 principles & philosophies of quality management

245

Published on

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
245
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Qm0011 principles & philosophies of quality management

  1. 1. Dear students get fully solved assignments Send your semester & Specialization name to our mail id : help.mbaassignments@gmail.com or call us at : 08263069601 ASSIGNMENT DRIVE FALL PROGRAM 2013 MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1) SUBJECT CODE & NAME QM0011- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT SEMESTER 3 BK ID B1241 CREDITS 4 MARKS 60 Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Q1. Defining quality in manufacturing organizations is often different from that of services. State the differences between manufacturing and service organization’s with regard to Quality. What are the Costs involved with respect to Quality. (Differences-5 marks, Costs involved with respect to Quality-5 marks)10 marks Answer. Differences between Manufacturing and Service Organizations Defining quality in manufacturing organizations is often different from that of services. Manufacturing organizations produce a tangible product that can be seen, touched, and directly measured. Examples
  2. 2. include cars, CD players, clothes, computers, and food items. Therefore, quality definitions in manufacturing usually focus on tangible product features. The most common quality definition in manufacturing is conformance, which is the degree to which a product characteristic meets preset standards. Other common definitions of quality in manufacturing include performance – such as acceleration of a vehicle; reliability – that the product will function as expected without failure; features – the extras that are included beyond the basic characteristics; durability – expected operational life of the product; and serviceability – how readily a product can Q2. Deming’s 14 Points pose a challenge for many firms to figure out how to apply them in a meaningful way that will result in continual improvement. Discuss Deming’s 14 Points. (Listing of Deming’s 14 Points-4 marks, Explanation-6 marks) 10 marks Answer. Deming’s 14 Points Deming's business philosophy is summarized in his famous "14 Points," listed below. These points have inspired significant changes among a number of leading US companies striving to compete in the world's increasingly competitive environment. But the 14 Points pose a challenge for many firms to figure out how to apply them in a meaningful way that will result in continual improvement. The 14 points are given below: 1. Constancy of purpose: Create constancy of purpose for continual improvement of products and service to society, allocating resources to provide for long range needs rather than only short term profitability, with a plan to become competitive, to stay in business, Q3. Discuss the Contribution of W. A Shewhart. Describe the PDCA cycle. (Contribution of W. A Shewhart-5 marks, Explanation of PDCA cycle-5 marks) 10 marks Answer. Contributions of W.A. Shewhart Therefore the significant contribution’s of Walter. A. Shewhart”s ideas developed into techniques/principles and applied into practice can be listed as: 1. Originator of the Plan-Do-Check-Act Cycle – transformation process on which the Deming PDSA Cycle is also based. 2. Recognized the need to distinguish the variations into assignable and un-assignable causes. He studied randomness and recognized variability which exists in all manufacturing processes. In his opinion, reducing variability is equivalent to quality improvement Q4. Explain the concept of Just-In-Time and Poka-Yoke. (Explanation of the Concept of Just-In-Time-5 marks, Explanation of the Concept of Poka-Yoke-5 marks)10 marks Answer. Just-in-Time [Jit] – Concept in Toyota Production System
  3. 3. Dr. Shingo and Mr. Taiichi Ohno have invented/ rediscovered the Just in Time system-which has become the backbone of the Toyota production system. The synergy created by this industrial revolution and its powerful effects which influenced the international economic order. Just-in-Time (JIT) Production is all about supplying customers with what they want and when they want it and aims to minimize inventories by producing only what is required & when it is required. Orders are "pulled" through the system when triggered by customer Q5. Explain the Excellence Maturity Model. What are the steps involved in achieving organizational excellence? (Explanation of Excellence Maturity Model-3 marks, Listing the steps-2 marks, Explanation of the Steps involved in achieving organizational excellence-3 marks) 10 marks Answer. The Excellence Maturity Model Self-assessment processes can be discouraging if organizations try it at an early stage of their journey to excellence. Many areas of improvement will be detected as it is only the initial stages of the organization. The excellence maturity model provides three phases to view the journey to excellence. They are the following: 1. Gain control: In this stage, basic business and Q6. Discuss the concept of Business Process re-engineering. Explain how to implement Business Process re-engineering. (Meaning-2 marks, Relevance of BPR in Quality Management-3 marks, Implementation-5 marks)10 marks Answer. Business process re-engineering Re-engineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as costs, quality, service and speed. Relevance of BPR in “Quality Management” Many times in organizations, changes are required for Quality Improvement. Such changes might not be small change in operations but may include a complete process change. It may involve a complete redesign of business process for overall Quality improvement. The relevance of BPR is thus obvious. 1. Process characteristics Dear students get fully solved assignments Send your semester & Specialization name to our mail id : help.mbaassignments@gmail.com or
  4. 4. call us at : 08263069601

×