Wouldn’t it be nice to have hundreds or thousands of your customers eager to give you feedback, refer potential customers, answer each other’s questions about your products and services, and learn more about your business? Many companies are experiencing these real benefits of online communities. The rise of the Internet is responsible for enabling these communities as well as creating the tech-savvy customer who expects comprehensive service.
All of these benefits are regularly touted as the reasons why online communities are a top priority at customer-centric enterprises. Yet, there’s one sizable and seldom talked about benefit that can be spread on top of them. Online communities also offer an endless source of compelling and engaging content for marketers. By nurturing online customer communities, companies can reap marketing rewards of customer storytelling.
If you’re hungry to transform your company’s customer service and marketing, join our panelists and us on this webinar to learn:
-How marketers can benefit most from online communities.
-Gathering customer insight through online customer communities.
-Creating a link between the customer's voice and practical marketing programs.
-Identifying, recognizing, and incentivizing your brand champions, while connecting them to prospects.