Communication Cole Street
Table of Contents <ul><li>Types of Communication </li></ul><ul><li>Communication Distinctions </li></ul><ul><li>5 steps of...
Types of Communication <ul><li>Verbal </li></ul><ul><ul><li>Oral </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><...
Communication Distinctions <ul><li>Formal/Informal </li></ul><ul><ul><li>Official or unofficial exchange of info </li></ul...
Communication Distinctions <ul><li>Instrumental or expressive </li></ul><ul><ul><li>Necessary for job or non job info tran...
5 steps to Communication <ul><li>Encoding </li></ul><ul><ul><li>Speaker gives the info </li></ul></ul><ul><li>Decoding </l...
5 steps <ul><li>Message Transmission </li></ul><ul><ul><li>Speaker ‘sends’ info </li></ul></ul><ul><li>Message Formation <...
Noise <ul><li>3 types of noise </li></ul><ul><ul><li>Internal </li></ul></ul><ul><ul><ul><li>Inside  </li></ul></ul></ul><...
Setting <ul><li>Physical </li></ul><ul><li>Historical </li></ul><ul><li>Psychological </li></ul><ul><li>Cultural </li></ul>
Feedback <ul><li>Clarifying </li></ul><ul><ul><li>Restating </li></ul></ul><ul><li>Interpretive  </li></ul><ul><ul><li>Mak...
Some Tips <ul><li>Don’t read from notes </li></ul><ul><li>Add humor </li></ul><ul><li>Speak Clearly </li></ul><ul><li>Paus...
More Tips <ul><li>Know when to stop talking </li></ul><ul><li>Audio visuals </li></ul><ul><li>Maintain Eye contact </li></ul>
Disclaimer Courtesy of the Public Speaking book for my 1 st  hour Public Speaking Class! Communication Problems
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Communication

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Communication

  1. 1. Communication Cole Street
  2. 2. Table of Contents <ul><li>Types of Communication </li></ul><ul><li>Communication Distinctions </li></ul><ul><li>5 steps of communication </li></ul><ul><li>Noise </li></ul><ul><li>Setting </li></ul><ul><li>Some Tips </li></ul><ul><li>More Tips </li></ul>
  3. 3. Types of Communication <ul><li>Verbal </li></ul><ul><ul><li>Oral </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Written </li></ul></ul><ul><li>Nonverbal </li></ul><ul><ul><li>Expression </li></ul></ul><ul><ul><li>Body language </li></ul></ul><ul><ul><li>Expressive behaviors </li></ul></ul>
  4. 4. Communication Distinctions <ul><li>Formal/Informal </li></ul><ul><ul><li>Official or unofficial exchange of info </li></ul></ul><ul><li>Personal or Impersonal </li></ul><ul><ul><li>Situation of influence or exchange without influence </li></ul></ul>
  5. 5. Communication Distinctions <ul><li>Instrumental or expressive </li></ul><ul><ul><li>Necessary for job or non job info transfer </li></ul></ul>
  6. 6. 5 steps to Communication <ul><li>Encoding </li></ul><ul><ul><li>Speaker gives the info </li></ul></ul><ul><li>Decoding </li></ul><ul><ul><li>Audience receives info </li></ul></ul><ul><li>Reception </li></ul><ul><ul><li>Audience receives info </li></ul></ul>
  7. 7. 5 steps <ul><li>Message Transmission </li></ul><ul><ul><li>Speaker ‘sends’ info </li></ul></ul><ul><li>Message Formation </li></ul><ul><ul><li>The form the message takes </li></ul></ul><ul><ul><ul><li>Email </li></ul></ul></ul><ul><ul><ul><li>Letter </li></ul></ul></ul><ul><ul><ul><li>Call </li></ul></ul></ul>
  8. 8. Noise <ul><li>3 types of noise </li></ul><ul><ul><li>Internal </li></ul></ul><ul><ul><ul><li>Inside </li></ul></ul></ul><ul><ul><li>External </li></ul></ul><ul><ul><ul><li>Around you </li></ul></ul></ul><ul><ul><li>Semantic </li></ul></ul><ul><ul><ul><li>Alternate meanings </li></ul></ul></ul>
  9. 9. Setting <ul><li>Physical </li></ul><ul><li>Historical </li></ul><ul><li>Psychological </li></ul><ul><li>Cultural </li></ul>
  10. 10. Feedback <ul><li>Clarifying </li></ul><ul><ul><li>Restating </li></ul></ul><ul><li>Interpretive </li></ul><ul><ul><li>Making observations </li></ul></ul><ul><li>Judgmental </li></ul><ul><ul><li>Drawing conclusions </li></ul></ul><ul><li>Personal Reaction </li></ul><ul><ul><li>Your personal feelings </li></ul></ul>
  11. 11. Some Tips <ul><li>Don’t read from notes </li></ul><ul><li>Add humor </li></ul><ul><li>Speak Clearly </li></ul><ul><li>Pause </li></ul><ul><li>Watch your body language </li></ul>
  12. 12. More Tips <ul><li>Know when to stop talking </li></ul><ul><li>Audio visuals </li></ul><ul><li>Maintain Eye contact </li></ul>
  13. 13. Disclaimer Courtesy of the Public Speaking book for my 1 st hour Public Speaking Class! Communication Problems

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