Survey On the Service Satisfaction Of DBCET College Canteen .
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Survey On the Service Satisfaction Of DBCET College Canteen .

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A college canteen is a stall where the students take light Tiffin .The teachers, ...

A college canteen is a stall where the students take light Tiffin .The teachers,
employees and guests also eat here. A college canteen is a part of college life. We
cannot think of our college life without canteen. Students depend much on college
canteen. It is the reliable source of their taking foods. Sometimes the outside hotels
provide hygienic and poor quality foods that are harmful for health. Students have
to take such kind of foods because of the lack of the college canteen.
A college canteen is a part and parcel of a college life. It is very useful for the
students

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    Survey On the Service Satisfaction Of DBCET College Canteen . Survey On the Service Satisfaction Of DBCET College Canteen . Document Transcript

    • Course Name: Research Methodology and statistical Tools Course Code: MCCSRM5021 Don Bosco College Of Engineering and Technology Airport Road, Azara, 781017, Guwahati Year: 2013 Teacher In Charge: Submitted by: Ms Gypsy Nandi Name: Dhrubajit Das Roll No: DC2011MCA0003 Name: Dante Haloi Roll No: DC2011MCA0014 Name: Samaresh Debbarma Introduction …………………………….……………………………………...2 Roll No: DC2011MCA0034 Assistant Professor,Dept. of Computer Sc. & Engg. and IT, Don Bosco College of Engineering and TABLE OF CONTENTS Technology. 1
    • TABLE OF CONTENTS 1.0 Introduction …………………………………………………………………....3 2.0 Objective of the survey …..……………………………………………………3 3.0 Methodology and procedures ………………………………………………..3 4.0 Details of observation and findings using tables and pie charts ………….. 4-10 5.0 Measure Of Central Tendency and analysis …………………………….11-13 6.0 Sample format of the Questionnaire …………………………………………14 7.0 Conclusion …………………………………………………. ……………...15 8.0 Recommendation ……………………………………………………………15 2
    • 1.0 INTRODUCTION: A college canteen is a stall where the students take light Tiffin .The teachers, employees and guests also eat here. A college canteen is a part of college life. We cannot think of our college life without canteen. Students depend much on college canteen. It is the reliable source of their taking foods. Sometimes the outside hotels provide hygienic and poor quality foods that are harmful for health. Students have to take such kind of foods because of the lack of the college canteen. A college canteen is a part and parcel of a college life. It is very useful for the students 2.0 OBJECTIVE OF THE SURVEY: To review the operations of the canteen and make recommendations to the administration on ways  To improve the taste, choice and quantity of the food  Improve the sanitation of preparation and  Improve the physical appearance 3.0 METHODOLOGY AND PROCEDURES: The descriptive method was used and gathered information through the use of a survey questionnaire as an instrument. The descriptive method was used to assess the operations and policies involved in the management of Canteen. The researcher administered same questionnaires to group of respondents: the administrative faculty The Respondents were 19 .The study was also conducted to determine the effectiveness of the service and satisfaction on management of the canteen. The results were analyzed to determine the observations of the respondents. Research data were encoded, analyzed and presented in table. The appropriate Statistical analysis using MATLAB was used to interpret data. 3
    • 4.0 DETAILS OF OBSERVATION AND FINDINGS USING TABLES AND PIE CHARTS 1. The Staff are Friendly and Approachable. No. Respondent Very Much Satisfied 1 Percentage 5.263157895 Option Strongly Agree Satisfied/ Agree 2 11 10.52631579 Barely Agree 1 57.89473684 5.263157895 Not satisfied/Disagree 0 0 2.The Staff are calm during stressful situations. No. Respondent Very Much Satisfied 1 Percentage 5.263157895 Option Strongly Agree Satisfied/ Agree 5 9 26.31578947 4 Barely Agree 1 47.36842105 5.263157895 Not satisfied/Disagree 0 0
    • 3. Calmly interact with customers under all kinds of situations Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 3 6 15.78947368 Barely Agree 6 31.57894737 31.57894737 Not satisfied/Disagree 0 0 4.The Staff can accommodate all the costumers. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 2 5 10.52631579 5 Barely Agree 5 26.31578947 31.57894737 Not satisfied/Disagree 2 10.52631579
    • 5.The staff has a pleasing personality. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 4 6 21.05263158 Barely Agree 3 31.57894737 15.78947368 Not satisfied/Disagree 1 5.263157895 6. The Canteen is having a modern kitchen equipped with facilities for hygienic food preparation. No. Respondent Very Much Satisfied 4 Percentage 21.05263158 Option Strongly Agree Satisfied/ Agree 4 4 21.05263158 6 Barely Agree 4 21.05263158 21.05263158 Not satisfied/Disagree 1 5.263157895
    • 7.Observe proper wastes disposal. No. Respondent Very Much Satisfied 1 Percentage 5.263157895 Option Strongly Agree Satisfied/ Agree 1 2 5.263157895 Barely Agree 7 10.52631579 36.84210526 Not satisfied/Disagree 5 26.31578947 8.Well ventilated and cool station for eating. No. Respondent Very Much Satisfied 1 Percentage 5.263157895 Option Strongly Agree Satisfied/ Agree 3 7 15.78947368 7 Barely Agree 4 36.84210526 21.05263158 Not satisfied/Disagree 0 0
    • 9. Sufficient tables and chairs that can accommodate the costumers. No. Respondent Very Much Satisfied 3 Percentage 15.78947368 Option Strongly Agree Satisfied/ Agree 2 3 10.52631579 Barely Agree 6 15.78947368 31.57894737 Not satisfied/Disagree 1 5.263157895 10.Tables and chairs are arranged properly to avoid over population or crowded. No. Respondent Very Much Satisfied 3 Percentage 15.78947368 Option Strongly Agree Satisfied/ Agree 2 3 10.52631579 8 Barely Agree 6 15.78947368 31.57894737 Not satisfied/Disagree 1 5.263157895
    • 11.Provide quality food and snack at lowest cost. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 2 8 10.52631579 Barely Agree 2 42.10526316 10.52631579 Not satisfied/Disagree 2 10.52631579 12. Foods are served freshly and tasty every day. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree Barely Agree Not satisfied/Disagree 1 0 9 5 5.263157895 0 47.36842105 26.31578947 9
    • 13.Foods have a variety and seasonal. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 0 3 0 Barely Agree 7 15.78947368 36.84210526 Not satisfied/Disagree 5 26.31578947 14. Caters to the nutritional needs of the costumers. Option No. Respondent Percentage Very Much Satisfied 0 0 Strongly Agree Satisfied/ Agree 0 5 0 Barely Agree 4 26.31578947 21.05263158 10 Not satisfied/Disagree 5 26.31578947
    • 5.0 MEASURE OF CENTRAL TENDENCY Q.10. Tables and chairs are arranged properly to avoid over population or crowed. 11
    • Q6. The canteen is having a modern kitchen equipped with facilities for hygienic food preparation. 12
    • Q4. The staff can accommodate all the customers. 13
    • 6.0 SAMPLE FORMAT OF THE QUESTIONAIRE: Name (optional): _________________________ Survey Topic: Service Satisfaction of DBCET Canteen Gender: ________________________ Teacher In Charge : Ms Gypsy Nandi Form No : A Survey on Service Satisfactory of Don Bosco College of Engineering and Technology Canteen DIRECTION: Please rate how strongly you agree or disagree with each of the following statements by encircling the number. 1- Not satisfied/Disagree 2- Barely Satisfied/ Barely Agree 3- Satisfied/ Agree 4- Very Satisfied/ Strongly Agree 5- Very Much Satisfied/ Very Strongly Agree STAFF SERVICES 1. The Staff are Friendly and Approachable. 5 2. The Staff are calm during stressful situations. 5 | 3. Calmly interact with customers under all kinds of situations, 5 | 4. The Staff can accommodate all the costumers. 5 | 5. The staff has a pleasing personality. 5 | | 4 4 4 4 4 | 3 | 3 | 3 | 3 | 3 | 2 | 1 | | 2 | 1 | | 2 | 1 | | 2 | 1 | | 2 | 1 | PHYSICAL FACILITIES/ AMBIENCE 6. The Canteen is having a modern kitchen equipped with facilities for hygienic food preparation. 7. Observe proper wastes disposal. 5 5 8. Well ventilated and cool station for eating. | 5 9. Sufficient tables and chairs that can accommodate the costumers. 4 | 5 | 4 FOOD 11. Provide quality food and snack at lowest cost. 5 | 4 | 3 | 2 12. Foods are served freshly and tasty every day. 5 | 4 13. Foods have a variety and seasonal. 5 | 4 | 3 | 2 5 | 4 4 | | 4 | 3 | 1 | | 3 | 2 | 1 | | 1 | | 3 | 2 | 1 | 15. Keep all foods on display covered to protect them from flies and dust 14 5 | 4 | 3 | 2 | 1 | 2 | 1 3 | 2 | 1 3 | 2 | 1 5 | 4 | 3 | 2 10. Tables and chairs are arranged properly to avoid over population or crowded. 14 Caters to the nutritional needs of the costumers. | | 1 | | 3 | 2 | 1 | | | |
    • 7.0 CONCLUSION The most important finding of this study is the need to provide proper training for canteen staff. Enough knowledge is imperative to canteen managers for the role is to make decisions that will affect the entire canteen organization. Formal trainings and seminars needed by all canteen staff and officials so that they will improve their skills on the proper handling of food, food preparation, food selection, customer satisfaction through effective interpersonal skills and total quality management of all the aspects necessary for an improved and well-managed canteen. The respondents found the food repetitive and limited d lacking the necessary nutritional value needed by the teachers Among the major findings, the quality of service given was found to be adequate since the canteen official s and staffs are doing their assigned roles. 8.0 RECOMMENDATION        More people to serve food Staff in canteen should wear gloves and hair nets More seating area. Prices clearer Canteen temp to be cooler More social space required Healthier food 15