What is e-learningSome answers and a lot of questions
Contents1. Learning is much more than training2. E-learning is value3. Blend for success4. Creating learning is not a subj...
“   The illiterate of the 21st century    will not be those who cannot read    and write, but those who cannot    learn, u...
Education is student-centered, informationis content-centered         Education                            Information   S...
The design of a training has four steps:objectives, strategy, resources and control     Objectives definition          Str...
E-learning features are: inmediacy,universality and continuity                    e-learning leverages Internet advantages...
“   If you think education is expensive,    try ignorance    ― Derek Bok, American lawyer and    educator, former presiden...
Knowledge transfer goes beyond companyboundaries                                                   •Employees must be     ...
e-learning is justified by business value                    Accesibility                                      Change     ...
Good e-learning is efficient and saves timeto the student, …E-learning is more efficient• Training time for equivalent pro...
… convenient and fast…E-learning systems are effective if all that needthem can access them in the right time and with ari...
…and highly measurable                                            Behavioral changes                                      ...
“   Personally, I am always ready to    learn, although I do not always    like being taught    - Winston Churchill       ...
Internet is going to change classroomtraining paradigm...» Classroom will not be default training» Classroom training and ...
...but there are big challenges to face» Be part of a global learning strategy integrated in HR strategy  and suitable to ...
Education is a structured process thatcombines different strategies…      Strategy                              Methods   ...
… to create a cross channel learningexperience                                  Concept          Tools        BehaviorLear...
“   The best teacher is not the one who    knows most but the one who is most    capable of reducing knowledge to that    ...
Creating successful learning experiencesrequires different roles…                            subject                      ...
… and a complete model covering thewhole process, from concept to executionCustomer Learning &     Learning &             ...
Explicitation and exchange are essentialtools to create and spread knowledge              Knowledge management techniques ...
“   Technology is anything invented    after you were born    ― Alan Kay, American computer    scientist          Learning...
Today, online experience means adaptedto the broad range of user devices Customer Education Center          23
Content strategy is the basic level ofeducation strategy                    Images        Documents                    Web...
Online courses, (serious) games oraugmented reality provide interaction Customer Education Center              25
Collaboration is social and allows not onlyspreading but capturing knowledge… Customer Education Center              26
…closing the loop of knowledgemanagement Customer Education Center       27
Multiple tools are used today for onlinelearning…=      1 Twitter        Social network &        ↓3      11 Moodle        ...
… and learning measurement goes also toreal world and no longer needs a LMS                   Source: http://www.tincanapi...
E learning presentation (update 2012)
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E learning presentation (update 2012)

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e-learning evolves very fast. Technologies are more and more open, and allow educators to create more and more powerful training.

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  • Hey check out this LMS DEMO video: http://bit.ly/1hNKh4y to learn from both manager and trainee point of view of how to upload courses, add users, assign users, how to make training, view training, go to training and view reports. ‪This really can help you in understanding the functionality of an LMS where obviously eLearning go hand in hand with.
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E learning presentation (update 2012)

  1. 1. What is e-learningSome answers and a lot of questions
  2. 2. Contents1. Learning is much more than training2. E-learning is value3. Blend for success4. Creating learning is not a subject expert matter5. Learning means no longer Learning Management System e-learning | Presentation 2
  3. 3. “ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn - Alvin Toffler, American writer Learning is much more than training
  4. 4. Education is student-centered, informationis content-centered Education Information Specialist User defined Discipline Target needsdefined purpose purpose carachteristics Student Content Presentation, Sequenced for practice, Sequenced for Presentation optimal feedback and optimal retention reference assessment e-learning | Presentation 4
  5. 5. The design of a training has four steps:objectives, strategy, resources and control Objectives definition Strategy design Media selection Certification design e-learning | Presentation 5
  6. 6. E-learning features are: inmediacy,universality and continuity e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training Can reach a wide target as is using standard Internet technology Learning is not over when training is finished, but performance assistance tools can be provided e-learning | Presentation 6
  7. 7. “ If you think education is expensive, try ignorance ― Derek Bok, American lawyer and educator, former president of Harvard University. E-learning is value
  8. 8. Knowledge transfer goes beyond companyboundaries •Employees must be prepared with three Internal ingredients: Skills, Capabilities and Attitudes Business agents • Knowledge expands the enterprise boundaries, i.e. Well trained BPs represent a valuable Market asset for a company •Successful knowledge transfer becomes business efficiency and effectiveness 8
  9. 9. e-learning is justified by business value Accesibility Change and adaptability convenience improvement increase Training Costs saving quality improvement Business value e-learning | Presentation 9
  10. 10. Good e-learning is efficient and saves timeto the student, …E-learning is more efficient• Training time for equivalent program used to be between 25% and 60% shorter • There is no need of introduction, pauses, lunch time, etc. • A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed • e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported • There is no need to travelMost savings are due to the working hours not lost.Savings are direct to your employees or customers. e-learning | Presentation 10
  11. 11. … convenient and fast…E-learning systems are effective if all that needthem can access them in the right time and with aright service• Training is a critical factor in employee satisfaction• Training does not finish when class is overSpeed and flexibility are other value criteria. Leadtime could be drastically decreased• Training can be delivered to all target in the same time• There is no trainers capacity limit• There is no problem with students availability• Content does not get obsolet in the training time e-learning | Presentation 11
  12. 12. …and highly measurable Behavioral changes in the customersCustomer satisfaction are difficult, but notis the first step to get imposible tobusiness results measure Customer Knowledg Behavior Business satisfaction e transfer changes results Education Finally, you should try effectiveness to relate behavioral measurement is key changes with business results e-learning | Presentation 12
  13. 13. “ Personally, I am always ready to learn, although I do not always like being taught - Winston Churchill Blend for success
  14. 14. Internet is going to change classroomtraining paradigm...» Classroom will not be default training» Classroom training and e-learning synergies will increase progressively» Teacher will become a facilitator» Training manuals will become Internet o intranet guides continously updated» Training schedules will become irrelevant e-learning | Presentation 14
  15. 15. ...but there are big challenges to face» Be part of a global learning strategy integrated in HR strategy and suitable to corporate culture» Be suitable to student needs (pretest, skills profile, expert system, tutor)» Keep student interest and attention during all training event» Be user friendly» Relate learning to business objectives» Measure learning application and impact in business results» Provide suitable support for student difficulties e-learning | Presentation 15
  16. 16. Education is a structured process thatcombines different strategies… Strategy Methods Technology Experience Based Learning Learning from Collocation Getting together, Meet as a • Mentoring, Role Playing, Case community, Develop Studies, Coaching face-to-face* relationships, Live it, Do it Collaborative Learning Learning from CollaborationDiscuss it, Practice with others, • Virtual classrooms, e-Labs, Web conferences, e-Teams LMS Create virtual communities of practice Interactive Learning, Games and Simulations Learning from Interaction LMS • CBT/WBT, Multimedia, Games,Examine it, try it, interact with it Simulations Support and Reference Materials Learning from Information Read it, watch it, listen to it • Web sites, video, audio, books, e- books 16
  17. 17. … to create a cross channel learningexperience Concept Tools BehaviorLearning from CollocationGetting together, Meet as acommunity, Develop 6relationships, Live it, Do itLearning from CollaborationDiscuss it, Practice withothers, Create virtual 2 7communities of practise May be done in face-to-faceLearning from InteractionExamine it, try it, interact 1 4 5with itLearning from InformationRead it, watch it, listen to it 3 Customer Education Center 17
  18. 18. “ The best teacher is not the one who knows most but the one who is most capable of reducing knowledge to that simple compound of the obvious and wonderful - H.L. Mencken, American Journalist Learning creation is not a subject expert matter 18
  19. 19. Creating successful learning experiencesrequires different roles… subject matter expert instructional tutor designer program manager learning user technologies experience expert expert multimedia producer 19
  20. 20. … and a complete model covering thewhole process, from concept to executionCustomer Learning & Learning & Content Technology Learning &Knowledge Strategy Knowledge Design •Custom content building •LMS Knowledge Execution•Customer Knowledge •Curriculum Design •Training solutions •LCMS •Learning Audit & Map •Content Instructional catalog •Author tools Analysis•Customer Readiness Design •Learning content hosting •Customer Management Assessment •Asynchronous •Knowledge Workshop•Learning & Knowledge Collaboration Design Plan •Workshop Design e-learning | Presentation 20
  21. 21. Explicitation and exchange are essentialtools to create and spread knowledge Knowledge management techniques Knowledge explicitation Expert interviews Lessons learnt Expert systems Knowledge maps Knowledge exchange Expert locating Mentoring Practice communities Education Best practices adoption e-learning | Presentation 21
  22. 22. “ Technology is anything invented after you were born ― Alan Kay, American computer scientist Learning means no longer Learning Management System
  23. 23. Today, online experience means adaptedto the broad range of user devices Customer Education Center 23
  24. 24. Content strategy is the basic level ofeducation strategy Images Documents Web content Records Customer Education Center 24
  25. 25. Online courses, (serious) games oraugmented reality provide interaction Customer Education Center 25
  26. 26. Collaboration is social and allows not onlyspreading but capturing knowledge… Customer Education Center 26
  27. 27. …closing the loop of knowledgemanagement Customer Education Center 27
  28. 28. Multiple tools are used today for onlinelearning…= 1 Twitter Social network & ↓3 11 Moodle Course management micro-blogging system service ↑ 5 12 Evernote Note-taking tool= 2 YouTube Video-sharing site ↓ 4 13 Slideshare Slide sharing site= 3 Google Office suite and data ↓ 7 14 Prezi Presentation software Docs/Drive storage service ↓ 3 15 Blogger/Blo Blogging tool↑1 4 Google Web search engine gspot 1 Search = 16 Google RSS aggregator= 5 WordPress Blogging/website tool Reader= 6 Dropbox File synchronization ↑9 17 Google+ / Social network/video↓3 7 Skype Text and voice chat Hangouts meetings tool ↓5 18 Diigo Social bookmarking/↑1 8 PowerPoint Presentation software annotation 1 ↑2 19 Word Word processing↑5 9 Facebook Social network 3 software↑1 10 Wikipedia Collaborative ↑1 20 Yammer Private social encyclopaedia 1 networking engine Source: Jane Hart, “Top 100 Tools for Learning 2012” Customer Education Center 28
  29. 29. … and learning measurement goes also toreal world and no longer needs a LMS Source: http://www.tincanapi.com/ Customer Education Center 29

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