Consumer online bill pay
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Consumer online bill pay

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Consumer online bill pay Consumer online bill pay Presentation Transcript

  • Online Bill Pay Overview
    3/29/2011
    Slide 1
  • Corporate Overview
    Founded in 2001
    Provides bill pay solutions to more financial institutions than any other bill pay provider
    Focused exclusively on bill payment solutions
    Customer service and payment processing handled in-house
    3/29/2011
    Slide 2
    “iPay is the best decision we’ve made in online bill pay solutions.”
    Jerenda PanchoSpirit of AlaskaFederal Credit Union
    iPay is solid
  • Corporate Overview
    Averaging over 40 new financial institutions live per month
    Over 3,600 clients nationwide—the most clients of any provider
    Serves over half of the nation’s credit unions
    1,500,000+ subscribers
    5.5 million+ payments monthly
    3/29/2011
    Slide 3
    “We feel that using iPay enhances
    our image.”
    Ronnie PenceKentucky Neighborhood Bank
    iPay is strong
  • Corporate Overview
    99.94% uptime
    99.93% payment success rate
    85% electronic ratio ─ the highest in industry
    Client loyalty rates over 97%
    53% annual subscriber growth rate ─ the fastest in the industry
    3/29/2011
    Slide 4
    “From day one, our priority is to partner with your financial institution.”
    Dayna Adler
    iPay Implementation Coordinator
    iPay is Service
  • Corporate Overview
    3/29/2011
    Slide 5
    The numbers prove the point: iPay has the strongest growth because we help financial institutions grow their business
    Source: Aite Group, LLC, “Online Banking Bill Payments: A Vendor Performance Update,” October 2009 and management estimates.
  • Who is iPay?
    What does that mean?
    3/29/2011
    Slide 6
    “From day one, our priority is to partner with your financial institution.”
    Dayna Adler
    iPay Implementation Coordinator
    iPay Technologies is the easiest online bill pay service to work with for financial institutions and their customers.
  • Who is iPay?
    • Total focus is on superior online bill pay
    • Most responsive service
    • Finest consumer and small business bill pay products
    • Truly turnkey solution
    3/29/2011
    Slide 7
    “Let’s talk experience.”
    Coni Bills from County National Bank
    “Easiest to work with” means
  • Who is iPay?
    • iPay is people who take care of your customers like you do
    • iPay is technology solutions that truly redefine user friendly
    • iPay is turnkey bill pay services so you can focus on business
    And iPay has a 94% first call resolution rate. That means for every phone call received from your customers, 9½ times out of ten, the problem is fixed before they hang up the phone. And we do it in less than 5 minutes.
    3/29/2011
    Slide 8
    “Let’s talk
    service.”
    Alon Sutton from Mutual Savings Credit Union on Service
    The iPay Difference
  • Consumer online bill pay solution
    3/29/2011
    Slide 9
    iPay consumer bill pay was designed with the needs of your customers in mind.
  • Consumer online bill pay solution
    3/29/2011
    Slide 10
    Now your customers can
    • Pay bills from multiple accounts
    • Make person-to-person electronic payments
    • Handle account-to-account interbank transfers
    • Track check payments easily
    • Get helpful text alerts and payment reminders
    • Receive bills electronically with eBill
  • Consumer online bill pay solution
    3/29/2011
    Slide 11
    Includes eBill electronic bill presentment
    • Customers want electronic billing
    • “Financial institutions see retaining 25% more of their eBill customers when compared to traditional online banking users.”Aite Group, LLC, “Online Banking Performance: Executing in a Multichannel World ” (2008)
    • eBill lets customers receive all their bills electronically in a single location
    • They can review all of their bill details, past bill activity and make payments
    • eBill can be accessed anytime, anywhere
  • Consumer online bill pay solution
    3/29/2011
    Slide 12
    “Let’s talk
    seamless.”
    Amy Long from Peoples Bancorporation
    Seamless implementation
    • Dedicated team and point person
    • Handled thousands of implementations and conversions
    • All tools and training you need
    • We can go as fast as your institution can go
    • Most new implementations take 30 days or less to go live
    • Most conversions take 60 days or less to go live
    • See the steps
  • Consumer online bill pay solution
    3/29/2011
    Slide 13
    “Let’s talk
    resources.”
    Marketing
    Resource Center
    Includes eBill electronic bill presentment
    • Materials for your branch
    • Brochure
    • Poster
    • Table tent
    • Materials for your website
    • Banner ad
    • Transition page
    • Email campaigns
    • Awareness email series
    • Adoption email series
    • Self-guided demos
  • It’s time for ipay
    3/29/2011
    Slide 14
    “We’ll be here to help keep everything running smoothly for you.”
    Cindy Horn, iPay Vice President of Implementation
    You deserve it all
    • Superior online bill pay
    • Most responsive service
    • Finest consumer and small business products
    • Truly turnkey solution
    • Simple, seamless implementation
    You deserve iPay Technologies
  • iPay Technologies
    3/29/2011
    Slide 15
    Thank you
    Eric Isham
    Senior National Sales Executive
    270.706.9707
    iPay Technologies, LLC801 North Black Branch RoadElizabethtown, KY 42701866.851.4729 | www.ipaytechnologies.com