All printers receive all print jobs except for the microform machine printer.
Are we expected to know everything? We are a library. If they don’t know how to use something, direct them to a book.
IT supports computers, we support people.
Technology in the Library
Director of Library Systems
The library is about making connections. We
connect people to knowledge.
Roles within the library
• Technical Services provides the content and
metadata so the content can be found.
• Library Systems provides the technology to
make the content accessible and allow us to
work more efficiently and effectively.
• Public Services provides the human
interaction to help our patrons when they
Technology is your tool
– Card machines
What if something doesn’t work?
• won’t boot
• lost trust relationship
• won’t print
• won’t log in
• software keeps crashing
Contact the Help Desk@x.4357
• can’t get to library
• lost work
• need help
• don’t know how to use the
or come and get us.
When you have a fire…
Burning computer call IT Burning person call a librarian