TMGen Y ….Learning & Development29th Jun 2012          © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confiden...
TM Wow    Biulidng Golbllay    cmopetitvie and       Sutsianalbe      ograniaztoin.         wtih We are not a usaul cmopn...
TMWhat is Global• I eat Chinese food• I watched AVATAR - American movie• I drive Japanese car• I play game of British - Cr...
TMLocal Customers1. Mc Donald2. Citibank                          Then why do you need Global people         © 2011 Anthel...
TMWhat are challenges for Global• Communication, Interaction, Behavior• Time Zone• Currency• Language• Food• Entertainment...
TM      Sustainable Organization                                                                                          ...
TMLabor Distribution                                                                                                      ...
TMAnthelio at a glanceBrief Introduction                                                                                  ...
TM                                        Research to understand GY needs                                                 ...
TMY Learning & Development …Problem..                                                                             Knowledg...
TMLearning ProgramsSelf Learning                                                      On the Job                          ...
TMLeveraging Technology        Awareness                                                 My Status                        ...
TMCommunication to target audience  •    Special campaign was created coining       “Anthe-tude”  •    Employees acted as ...
TMThank you     © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved.   14
TMWhat improved…(example)•   Productivity•   Customer Satisfaction•   Learning speed•   Attrition•   Risk•   Fitment      ...
TMWhat only thing we needed was..     SUPPORT     © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential....
TMThanks!We know their pulse now…         © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rig...
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NIPM ISTD Seminar 2012 Anthelio health

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NIPM ISTD Seminar 2012 Anthelio health

  1. 1. TMGen Y ….Learning & Development29th Jun 2012 © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 1
  2. 2. TM Wow Biulidng Golbllay cmopetitvie and Sutsianalbe ograniaztoin. wtih We are not a usaul cmopnay, Itnellegint poelpe uednrsnatd taht vrey fsat © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 2
  3. 3. TMWhat is Global• I eat Chinese food• I watched AVATAR - American movie• I drive Japanese car• I play game of British - Cricket• I use Laptop from Taiwan• I use Canadian Blackberry Phone• I enjoy French Vanilla coffee• I wear a Swiss watch. So am I global ? © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 3
  4. 4. TMLocal Customers1. Mc Donald2. Citibank Then why do you need Global people © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 4
  5. 5. TMWhat are challenges for Global• Communication, Interaction, Behavior• Time Zone• Currency• Language• Food• Entertainment• Culture & Sensitivity• Diversity & Inclusivity © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 5
  6. 6. TM Sustainable Organization Supply Demand Dearth of Skilled Dearth of Skilled Skill Level Labour Labour Surplus unskilled Surplus unskilled workforce workforce Size of Talent PoolAnd what has Y to do with it…. © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 6
  7. 7. TMLabor Distribution Above - - - Source : Mckinsey : UN Population Division © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 7
  8. 8. TMAnthelio at a glanceBrief Introduction Age Distribution• We started operations in India in December 2008• We have around 600+ employees in India spread over Hyderabad and Mumbai• Since inception Gen-Y constitute 50% of population• Since beginning we focused on creating the employee friendly environment and took employee inputs for creating our policies and way of working.Standard Gen Y Practices in place 1. Flexi-Timings, Work from Home, Flexible Holidays 2. Friendly Attire policy – Everyday is a Friday 3. Flat structure and Open communication Born after 4. Open Door Policy, “First Name” Culture, Born between - 5. Equal opportunity, respect for individual Born Before 6. Challenging work 7. Growth not constrained by Timelines 8. Meritocracy 9. Work Life Balance 10. Celebrations 11. Formal Skip Level & Focus Group Meetings © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 8
  9. 9. TM Research to understand GY needs Understanding the change in past 20 yearsAnalyzed 16 parameters; 5 Listed here What Changed in past 20 years What it means for Gen Y 1. Bank  Credit Card  ATM  Online Banking  Tele banking  Airtel Money 1. More options are available 2. Ease in life has increased 2. Postcard  Telegram  Phone  pager  Cell phone  3. Communication is faster. Smart phone 4. Independence has increased 5. Skills is more important than education 3. Home Food  Hotel  Chinese  McDonald  Pizza 6. Open Mind set / Liberal outlook 7. Prefer practical approach 4. Joint Family  Nuclear Family 8. Increased expectation due to given things in 5. Govt  Private  IT  BPO  Retail  Others Options the environment outside organization. Asked Gen Y – How they want it Method of taking inputs What they wanted 1. Consolidation of training feedbacks 1. More Learning & More communication 2. Leadership Dialogues 2. Meaningful Learning 3. One to one meetings 3. Focus on skillsets 4. Focus Group meetings 4. Application of knowledge 5. Intranet voting 5. Interesting & kinesthetic approach 6. More collaboration 7. Self Promotion 8. Value in CV © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 9
  10. 10. TMY Learning & Development …Problem.. Knowledge to Application of Knowledge Classroom programs designed for application ofOur Learning and Development was not knowledge. Introduced simulationsworking as expected. Interesting & exposure focused Programs designed to keep interest live, experimentedAnalysis with multiple variables.Conducted study and found that Gen Y didnot appreciate knowledge based classroom Total Rewards - Motivate to Learncourses and trainings for just sake of Introduced Mercer Total Rewards comp framework tocompleting training hours make employees realize investment on learning. Introduced Learning frameworkAmendments Competency Work and LifeDefined competency framework Based Experiences(To provided sense of accomplishment) Training (Feedback) (Functional &Introduced e-Learning solution Leadership)(Invested $250 K for e-Learning to help selflearning) Personnel DevelopmentIntroduced certifications (Talent Management)(To cater to sense of achievement andprofessional development) Organisational DevelopmentIntroduced collaboration tools Self Training Learning (Behaviour)To facilitate learning from each other andproblem solving Anthelio Learning & Development Framework © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 10
  11. 11. TMLearning ProgramsSelf Learning On the Job Learning Style Programs Learning based programs360 Degree Exposure Education & Feedback Certifications © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 11
  12. 12. TMLeveraging Technology Awareness My Status Collaboration1. Advertising courses 1. View learning account 1. Advertising courses Help in problem solving2. View Training calendar 2. View training needs 2. Enabling Training calendar Collaborate with people of 3. Plan your development similar skill sets 4. Nominate yourself 3. Earn points Halo Café - Intranet Halo Café - Intranet Corp wiki Self Learning Certifications Collaboration Share your Learning1. Attend e-Learning courses 1. Take tests and get certified 1. Advertising courses Share articles2. Read Books online 2. Enabling Trainingcases Share solutions / calendar 3. Record videos and load Passport to Learning Halo Café - Intranet Halo Café - Intranet © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 12
  13. 13. TMCommunication to target audience • Special campaign was created coining “Anthe-tude” • Employees acted as models in a month long communication drive. • Communication was driven through Portal, Notice Board, Open Houses, Posters, training programs, Leadership communications. • “Nukkad Nataks” were conducted demonstrating how contents of training programs. Employee modeling for ALA • Program restrictions for nominating oneself worked well. • Mega Launch of e-Learning Portal, My Learning account established credibility. • Collaboration platform and point system proved contagious. • Mailing campaigns and branding training programs worked well. Still from a nukkad natak © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 13
  14. 14. TMThank you © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 14
  15. 15. TMWhat improved…(example)• Productivity• Customer Satisfaction• Learning speed• Attrition• Risk• Fitment & Competitive Advantage Dallas MI In patient Coding ED Coding OPV Coding Hyd SDS Coding © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 15
  16. 16. TMWhat only thing we needed was.. SUPPORT © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 16
  17. 17. TMThanks!We know their pulse now… © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 17

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