How Communities Straddle, Leap, and Land on Technology Choices John D. Smith Learning Alliances and CPsquare

Tonight: talk and do The “us” in user experience Talk about design Social media: no fun without a partner Community experience Do community Design “us” – our conversations Tag stuff between meetings

The “us” in user experience

Talk about design

Social media: no fun without a partner

Community experience

Do community

Design “us” – our conversations

Tag stuff between meetings

Handful of viewpoints Design Choose, buy Configure, operate Facilitate, manage, lead Participate, be 3. 4. 1. 2. 5. How do these connect?

Design

Choose, buy

Configure, operate

Facilitate, manage, lead

Participate, be

You are here... MPD-L Support Ubuntu hackers NPtech Bracket with... “ Book” learning Leads to... CHIFOO use: the “us”

MPD-L Support

Ubuntu hackers

NPtech

Bracket with...

“ Book” learning

Leads to...

CHIFOO use: the “us”

activity patterns with technological implications Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships Community orientations

MPD-L community A ‘simple’ email list What to do, how be 12 years, 2,400 members “I’m Jak2-positive” Plus other tools alerts map survey Thanks, Robert!

A ‘simple’ email list

What to do, how be

12 years, 2,400 members

“I’m Jak2-positive”

Plus other tools

alerts

map

survey

Ubuntu hacker’s on-screen life Exemplary survivors Multi-platform Code-base IRC channel Wiki Forum Ethnography Observation Participation Lloyd (2007) Illustration # 7

Exemplary survivors

Multi-platform

Code-base

IRC channel

Wiki

Forum

Ethnography

Observation

Participation

Trust and F2F at the center Core group role Design conference Rituals Passport PGP keys Event design Lloyd (2007) Illustration # 13

Core group role

Design conference

Rituals

Passport

PGP keys

Event design

NPtech A tagging experiment that became a community

A tagging experiment that became a community

Active invention & self design RSS feed Blog summary Many platforms Flickr Friendfeed Teleconferenes Databases ...

RSS feed

Blog summary

Many platforms

Flickr

Friendfeed

Teleconferenes

Databases

...

Book learning: Digital habitats Community orientations Perspectives on technologies Tool polarities http://technologyforcommunities.com

Community orientations

Perspectives on technologies

Tool polarities

Perspectives on technology Technology and community as layers as points of view as clusters of issues as ways of knowing Integration issues “ Configuration” is experienced, like habitat Tools Features Platforms Configurations

Technology and community

as layers

as points of view

as clusters of issues

as ways of knowing

Integration issues

“ Configuration” is experienced, like habitat

Tools support activities Community activities Community orientation Changing activities Multi-purpose tools MPD-L email list Vast, fast changing cpsquare.org/wiki Maybe Jack can help ...

Community activities

Community orientation

Changing activities

Multi-purpose tools

MPD-L email list

Vast, fast changing

cpsquare.org/wiki

Features create utility and liveability Characteristics Core Add-on Example NPtech tag’s RSS feed Logic Wiki’s RSS feed Spreading practice Listen Speak Mute

Characteristics

Core

Add-on

Example

NPtech tag’s RSS feed

Logic

Wiki’s RSS feed

Spreading practice

Platforms package tools Platforms are the norm Skype tools example VOIP Presence indicator IM & Chat Friends directory Outlook client History File and money transfer CPsquare: ping before calling Shape community Chosen by community

Platforms are the norm

Skype tools example

VOIP

Presence indicator

IM & Chat

Friends directory

Outlook client

History

File and money transfer

CPsquare: ping before calling

Shape community

Chosen by community

Configuration makes the habitat Where groups live Shared repertoire Example NPtech vs MPD-L Integration through platforms interoperability tools practice Invisible to vendors?

Where groups live

Shared repertoire

Example

NPtech vs MPD-L

Integration through

platforms

interoperability

tools

practice

Invisible to vendors?

CHIFOO community themes

Let’s tag the “us” in user experience Special meaning of “CHIFOO09” Tie to conversations Blog summaries Meeting agenda Tool & use polarities

Special meaning of “CHIFOO09”

Tie to conversations

Blog summaries

Meeting agenda

Tool & use polarities

T oo l polarities: F2F and tagging Synchronous Asynchronous Rhythm Participation Reifications Interactions Group Individual Identities

Putting the “us” in user experience Design with evidence Over time Inside/outside Own experience Design for community configuration Orientations Polarities Perspectives ... learning Participate in CHIFOO!

Design with evidence

Over time

Inside/outside

Own experience

Design for community configuration

Orientations

Polarities

Perspectives

... learning

Thanks! [email_address] http://learningalliances.net http://technologyforcommunities.com http://cpsquare.org/wiki