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Craig SmithScrumMasters:       The Full-Time Role          Conundrum
Welcome…Image: © Charles M. Schulz / Universal UClick http://images1.fanpop.com/images/photos/1900000/Lucy-peanuts-1992629...
Show of Hands…     Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg
“   Scrum is an agile framework for              completing complex projects. Scrum              originally was formalized...
Deliver Stuff Right       Deliver the Right Stuff         at the Right Time                  Image: http://img.ehowcdn.com...
Define a Scrum Master?               Image: © Universal Pictures http://careerthoughts.com/wp-content/uploads/2013/02/elev...
“   The Scrum Master is responsible for              ensuring Scrum is understood and              enacted. Scrum Masters ...
What Scrum Masters do       Image: © Agile Learning Labs http://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-...
Pushing                            TinImage: © Regency Enterprises / 20th Century Fox http://celq.com/johncusack/johncusac...
Manifesto for a     Scrum Masteragilify.co.uk/agile-blog/scrummaster-manifesto
A Scrum  Master Manifestoscrummastermanifesto.org
Dealing with theMisconceptions     Image: © Hanna-Barbera http://i112.photobucket.com/albums/n168/frambojan/jetsons.jpg
Full Time Role
Employment Trends
Traditional Scrum Teams                      Scrum Master  Development Team               Product Owner
Team Size?             Image: http://static.cudo.com.au/content/upload/images/offers/3973/4113/PANNED-PIZZA-HERO-1.jpg
Traditional Enterprise Teams    Development Team                       Management                        Chicken
Scaling Scrum Teams
Reality of Enterprise TeamsCustomer              Outsourced Teams                       Offshore Teams    Product Owner/s ...
How do we dealwith the Enterprise?Image: © Scott Adams / Universal UClick http://static0.channels.com/thumbnails/assets/ri...
Water           Scrum             Fall    Upfront      Iterative and      Controlled,    project        adaptive         i...
Scaled Agile Framework
One or Many Teams?          Image: http://farm4.staticflickr.com/3293/2869419646_a42debb8d2_z.jpg
Survey Results                     The 7th Annual State ofAgile Development Survey, 2012 (VersionOne)
So What Do We Do    All Day? Image: http://1.bp.blogspot.com/_XDKez7xfVus/TGwNY_A34FI/AAAAAAAAAO4/oB8Fcv-vIB4/s1600/office...
Scrum Master DutiesTime %                              Daily Scrum         Backlog Planning                               ...
About 20%...                     Scrum Master                        Duties                                         ???Tim...
42 Tasks for a Scrum Masteragiletrail.com/2011/11/14/42-tasks-for-a-scrum-masters-job/
A Scrum  Master Manifestoscrummastermanifesto.org
So How DoI Help The  Team?             Image: © Matt Gorening / Gracie Films / 20th Century Fox Television http://photos1....
Project                 Analyst /                             Manager                 CustomerProduct Owner          Elabo...
Image: http://i.ebayimg.com/t/Lego-Indiana-Jones-x1-Tan-Outback-Hat-Fedora-Style-Headgear-Minifigure-NEW-/00/s/OTM1WDEyNzM...
The Full Time Role Balance                                 Scrum Master Skillset                                 Core Skil...
Things Don’t (Shouldn’t)   Stay the    Same               Image: © Universal Pictures http://media.liveauctiongroup.net/i/...
Kanban?Image: http://rafaelhernamperez.files.wordpress.com/2012/11/kanbanboard.jpg
Who keeps    pushing aperforming team?       Image: http://thacolorgray.files.wordpress.com/2012/04/push-start-a-car.jpg
Conflict Cloudlassekoskela.com/thoughts/10/is-scrum-master-a-full-time-job/
C Level Leader                              Career Yellow                                             Brick RoadExecutive ...
Shu  Ha  RiImages: © Dreamworks Animation / Paramount Pictires http://s3.amazonaws.com/quotefully_production/photos/charac...
Scrum            MasterScrum Master Competencies?                     Image: http://www.parisnajd.com/wallpapers/data/medi...
Training                                Agile    Skillset                              Knowledge Coaching        Scrum    ...
Team Practices                      Team Practices        Co-location                                                     ...
Administrative Skills Mastery      Administrative■ Storywall Organisation■ Work Area■ Booking Workshops /  Meetings■ Colle...
Skillset Mastery■ Mastery of core domain:  software development /  testing / business analysis /  project management■ Know...
Facilitation Skills■ Techniques: Brainstorming,  Affinity Mapping, Wisdom of  the Crowd, Icebreakers,  Futurespectives■ Ac...
Training Skills■ Learning Models: Shu Ha Ri,  Graphic, Audible■ Matching learning to  content and audience■ Teaching throu...
Coaching SkillsCoaching Models:■   GROW Coaching Model■   PrOpER Coaching Model■   Results Coaching Model■   3 days, 3 thi...
Scrum Master Improvement Plan   Ri(Expert / Coach)  Ha(ScrumMaster)   Shu (Prac.)
So What Can                                                                                           WE Do?Image: © Chuck...
Avoid                                                                                                                     ...
Scrum Master Wall           Image: Agile 2012 Agile Coaching Wall Workshop
Measure Your Practices       Image: http://4.bp.blogspot.com/-0krzpOo4fR4/Tne48izycLI/AAAAAAAAAHg/7fZexbuL97g/s1600/summar...
Educate & Improve      Image: © Warner Bros. Television Distribution http://i50.tinypic.com/16jlh1z.jpg
Deliver Value…Land Those Planes!      Image: http://cdni.condenast.co.uk/646x430/a_c/aircraft_landing_cnt_20nov09_pa_646.jpg
Full Time Role?        Image: © Fuzzy Door Productions / 20th Century Fox Television
Craig SmithQuestions?              http://www.craigsmith.id.au              craig@craigsmith.id.au              @smithcdau
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Scrum Masters:The Full-Time Role Conundrum

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Presentation by Craig Smith at Scrum Australia 2013 in Sydney in March 2013. The Scrum Guide defines the Scum Team as being made up of three primary roles: Product Owner, Development Team and Scrum Master. The role of the Scrum Master is often misunderstood, particularly by management, so often questions start to get asked such as “can I share the Scrum Master across teams”, “can the Scrum Master do Project Management” and “can the role be rotated”? In this talk we will take a look at some of the misconceptions around the Scrum Master role, discuss how it fits into the organisational structure and tackle the age-old question of whether the Scrum Master is a full time role. We will also look at an improvement plan template to help Scrum Masters improve in their role.

Published in: Technology, Business

Transcript of "Scrum Masters:The Full-Time Role Conundrum"

  1. 1. Craig SmithScrumMasters: The Full-Time Role Conundrum
  2. 2. Welcome…Image: © Charles M. Schulz / Universal UClick http://images1.fanpop.com/images/photos/1900000/Lucy-peanuts-1992629-1024-768.jpg
  3. 3. Show of Hands… Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg
  4. 4. “ Scrum is an agile framework for completing complex projects. Scrum originally was formalized for software development projects, but works well for any complex, innovative scope of work. The possibilities are endless. The Scrum framework is deceptively simple. …No matter which impetus stops work,Scrum Scrum ensures that the most valuable work has been completed when theDefined “” project ends. What Is Scrum (Scrum Alliance)
  5. 5. Deliver Stuff Right Deliver the Right Stuff at the Right Time Image: http://img.ehowcdn.com/article-new/ds-photo/getty/article/129/186/86481282_XS.jpg
  6. 6. Define a Scrum Master? Image: © Universal Pictures http://careerthoughts.com/wp-content/uploads/2013/02/elevator-speech.jpg
  7. 7. “ The Scrum Master is responsible for ensuring Scrum is understood and enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is a servant-leader for the Scrum Team.Scrum The Scrum Master helps those outside the Scrum Team understand which of theirMaster interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change theseDefined interactions to maximize the value created “” by the Scrum Team. The Scrum Guide, 2011
  8. 8. What Scrum Masters do Image: © Agile Learning Labs http://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg
  9. 9. Pushing TinImage: © Regency Enterprises / 20th Century Fox http://celq.com/johncusack/johncusack016.jpg
  10. 10. Manifesto for a Scrum Masteragilify.co.uk/agile-blog/scrummaster-manifesto
  11. 11. A Scrum Master Manifestoscrummastermanifesto.org
  12. 12. Dealing with theMisconceptions Image: © Hanna-Barbera http://i112.photobucket.com/albums/n168/frambojan/jetsons.jpg
  13. 13. Full Time Role
  14. 14. Employment Trends
  15. 15. Traditional Scrum Teams Scrum Master Development Team Product Owner
  16. 16. Team Size? Image: http://static.cudo.com.au/content/upload/images/offers/3973/4113/PANNED-PIZZA-HERO-1.jpg
  17. 17. Traditional Enterprise Teams Development Team Management Chicken
  18. 18. Scaling Scrum Teams
  19. 19. Reality of Enterprise TeamsCustomer Outsourced Teams Offshore Teams Product Owner/s Part Time / Working Scrum Master/s From Home Or Agile coaches Other Internal Teams Management Development Teams
  20. 20. How do we dealwith the Enterprise?Image: © Scott Adams / Universal UClick http://static0.channels.com/thumbnails/assets/ringtales-com/feeds/97-2145/198660/episodes/14014376_Dilbert-Animated-Cartoons-Arbitrary-Deadline--com/item/k-f630d9c6f9a44bcc
  21. 21. Water Scrum Fall Upfront Iterative and Controlled, project adaptive infrequent planning approach to production process that achieving the release cycle typically overall plan that is happens that was first governed by between IT laid out in the organizational and the Water stage. policy and business. infrastructure limitationsWater-Scrum-Fall
  22. 22. Scaled Agile Framework
  23. 23. One or Many Teams? Image: http://farm4.staticflickr.com/3293/2869419646_a42debb8d2_z.jpg
  24. 24. Survey Results The 7th Annual State ofAgile Development Survey, 2012 (VersionOne)
  25. 25. So What Do We Do All Day? Image: http://1.bp.blogspot.com/_XDKez7xfVus/TGwNY_A34FI/AAAAAAAAAO4/oB8Fcv-vIB4/s1600/officeportraitCLAY.jpg
  26. 26. Scrum Master DutiesTime % Daily Scrum Backlog Planning Retrospective Monitor Storywall Showcase Reporting Monitor Impediments Calculate Velocity
  27. 27. About 20%... Scrum Master Duties ???Time % in a two week sprint
  28. 28. 42 Tasks for a Scrum Masteragiletrail.com/2011/11/14/42-tasks-for-a-scrum-masters-job/
  29. 29. A Scrum Master Manifestoscrummastermanifesto.org
  30. 30. So How DoI Help The Team? Image: © Matt Gorening / Gracie Films / 20th Century Fox Television http://photos1.blogger.com/blogger/1663/1948/1600/homer.gif
  31. 31. Project Analyst / Manager CustomerProduct Owner Elaboration / Acceptance Specification Criteria High Scrum Master Performing AGILE Automation Developer Tester Good Agile Team
  32. 32. Image: http://i.ebayimg.com/t/Lego-Indiana-Jones-x1-Tan-Outback-Hat-Fedora-Style-Headgear-Minifigure-NEW-/00/s/OTM1WDEyNzM=/$T2eC16N,!yUE9s6NDMjfBQw8YIZ1-g~~60_57.JPG https://forrst-live.s3.amazonaws.com/posts/snaps/61910/mega.jpg?1298439348Hat Head
  33. 33. The Full Time Role Balance Scrum Master Skillset Core Skillset100 80 60 40 20 0 Forming Storming Norming Performing
  34. 34. Things Don’t (Shouldn’t) Stay the Same Image: © Universal Pictures http://media.liveauctiongroup.net/i/11189/11537273_4.jpg?v=8CE77139DA77520
  35. 35. Kanban?Image: http://rafaelhernamperez.files.wordpress.com/2012/11/kanbanboard.jpg
  36. 36. Who keeps pushing aperforming team? Image: http://thacolorgray.files.wordpress.com/2012/04/push-start-a-car.jpg
  37. 37. Conflict Cloudlassekoskela.com/thoughts/10/is-scrum-master-a-full-time-job/
  38. 38. C Level Leader Career Yellow Brick RoadExecutive Leader Agile Coach Scrum Master Team Leader Image: http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg Product Owner Project Manager Architect Other Business Developer Tester Roles Analyst
  39. 39. Shu Ha RiImages: © Dreamworks Animation / Paramount Pictires http://s3.amazonaws.com/quotefully_production/photos/character/b4f3c8f8bd4b11e0990512313b10052d_smallhttp://cdn-media.hollywood.com/images/268x335/1313415.jpghttp://whoisthemadness.com/wordpress/wp-content/uploads/2012/05/Master-Shifus-Inner-Peace-Exam-Prep.jpg
  40. 40. Scrum MasterScrum Master Competencies? Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  41. 41. Training Agile Skillset Knowledge Coaching Scrum Skillset Skillset Master Mastery Facilitation Admin. Skillset SkillScrum Master Competencies Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  42. 42. Team Practices Team Practices Co-location Refactoring Daily standup Continuous integration Iteration Planning Practices (Acceptance) test Customer Showcase driven development Retrospective Automated deployment Adaptive release plan Incremental design & Cross functional team architectureRequirements as stories Principles Domain driven design Planning / story wall Technical spikes Informative workspace Exploratory testing Burn up/down charts Collective code Parking lot diagrams ownership Success sliders Ubiquitous language Relatively sized work Crafstmanship One piece flow Values Kanban Definition of done Simplicity Image: http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg Transparency Frequent delivery Customer involvement Technical excellence Working solutions Teamwork Human interactions Self organisation Customer collaboration Emergent design Responding to change Continuous improvement Sustainable pace Agile Knowledge Servant leadership
  43. 43. Administrative Skills Mastery Administrative■ Storywall Organisation■ Work Area■ Booking Workshops / Meetings■ Collecting metrics■ Tool organisation■ Wiki gardening■ Skilful use of pens, paper, scissors, sticky tape, blu-tac Image: http://www.warrelics.eu/forum/military_photos/field-equipment-accessories-3- reich/270586d1322432055-allo-allo-c0083506-telephone_switchboard_operator-_1914-spl.jpg
  44. 44. Skillset Mastery■ Mastery of core domain: software development / testing / business analysis / project management■ Knowledge of other domains in team■ Knowledge of business domain to facilitate communication with Product Owner Image: http://www.archerysa.org.au/assets/console/news/images/main/sue_indoor.jpg
  45. 45. Facilitation Skills■ Techniques: Brainstorming, Affinity Mapping, Wisdom of the Crowd, Icebreakers, Futurespectives■ Achieving session goals and objectives■ Being neutral / impartial■ Keeping focus■ Achieving concensus with conflicting priorities and opinions■ Keeping decisions and actions visible Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px- Flipchart1-Asio.JPG
  46. 46. Training Skills■ Learning Models: Shu Ha Ri, Graphic, Audible■ Matching learning to content and audience■ Teaching through demonstration: “Training from the Back of the Room”■ Games: Innovation Games, Gamestorming, Tasty Cupcakes■ Mentoring post-training■ Alternative delivery methods Image: http://backontrack.org/images/30y/30y2.jpg
  47. 47. Coaching SkillsCoaching Models:■ GROW Coaching Model■ PrOpER Coaching Model■ Results Coaching Model■ 3 days, 3 things, 3 weeks■ Integral (AQAL) Model■ CLEAR Model Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg
  48. 48. Scrum Master Improvement Plan Ri(Expert / Coach) Ha(ScrumMaster) Shu (Prac.)
  49. 49. So What Can WE Do?Image: © Chuck Lorre Productions / Warner Bros. Television https://www.google.com.au/search?q=waste+snake&aq=f&oq=waste+snake&aqs=chrome.0.57l2j60l2j59j60.1503j0&sourceid=chrome&ie=UTF-8
  50. 50. Avoid Scrum-But Avoid Scrum Master- ButStephen Hillenburg / United Plankton Pictures http://i216.photobucket.com/albums/cc320/me_theblonde/6a00e54ef6fd3b883400e5502c91d48834-.jpg
  51. 51. Scrum Master Wall Image: Agile 2012 Agile Coaching Wall Workshop
  52. 52. Measure Your Practices Image: http://4.bp.blogspot.com/-0krzpOo4fR4/Tne48izycLI/AAAAAAAAAHg/7fZexbuL97g/s1600/summary.png
  53. 53. Educate & Improve Image: © Warner Bros. Television Distribution http://i50.tinypic.com/16jlh1z.jpg
  54. 54. Deliver Value…Land Those Planes! Image: http://cdni.condenast.co.uk/646x430/a_c/aircraft_landing_cnt_20nov09_pa_646.jpg
  55. 55. Full Time Role? Image: © Fuzzy Door Productions / 20th Century Fox Television
  56. 56. Craig SmithQuestions? http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau
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