Building an A-Team: I Love It
When A Team Comes Together

Craig Smith
Suncorp
Welcome



          Image: http://www.savagechickens.com/images/chicken80stv.jpg
The A-Team

(The original
one, not that
  remake...)

                Image: http://mimg.ugo.com/200802/3914/a-team_dvd.jpg
Back
                                                                                              to
                    ...
“A” is for agile: Umbrella term




                      Image: http://www.flickr.com/photos/trektrack/2389559700
Agile Manifesto
Agile Pyramid
            Approach

                Practices

            Principles

                   Values
         ...
Core Agile Values



 Trust                                 Innovative Accountability
Courage                             ...
It’s All About Culture




                                Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.g...
Definition:Team
                                                    “A team is a small number
                            ...
“Results”
                                                                                        (Drucker)




Image: htt...
Defining an
  A Team


              Image: http://www.coolcarsinmovies.com/wp-content/uploads/2009/09/1983-gmc-vandura-a-...
Image: http://www.vintek.net/images/page/logo/company_about_us_mission_statement.jpg




Well-defined focus
Image: http://www.rebinder.com/blog/wp-content/uploads/2009/05/pizza.jpg




Small teams
Image: http://www.nataliedee.com/091805/way-better.jpg




Commitment to self
Image: http://butterfliesandbugs.files.wordpress.com/2010/04/help_wanted_sign_50f8.jpg




Complementary support
Image: http://photo.goodreads.com/books/1170686255l/68143.jpg
                Image: http://loveyoursweets.co.uk/images/Ja...
Image: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg




Communication
Image: http://upload.wikimedia.org/wikipedia/commons/a/a3/Blackwood_roundabout.jpg




Control
Image: http://www.ecboe.org/sardis/lib/sardis/Continuous_Improvement_Icon.gif




Continuous improvement
Image: http://thedockingstation.ca/wp-content/uploads/2009/07/disco-stu.gif




Rhythm
Identifying
  a not-so
  A-Team


              Image: http://www.oldbug.com/061604%20147.jpg
Stuck




        Image: http://businessonpurpose.co.uk/wp-content/uploads/stuck-in-a-rut.jpg
Missed delivery




         Image: http://www.brisbanetimes.com.au/ffximage/2008/11/24/letters_wideweb__470x314,0.jpg
Culture of blame




    Image: http://2.bp.blogspot.com/_zKBbtj9rWrU/S146BYd4HYI/AAAAAAAAEKY/kk_5w7vSDFw/s400/conan+leno+...
Punch clockers




         Image: http://www.robdicesare.com/wp-content/uploads/2009/05/sam_and_ralph_clock.png
How
  Agile
Practices
  help
A-Teams

            Image: http://25.media.tumblr.com/tumblr_kss7biY7Ka1qzr38no1_500.jpg
Focussing Question
Success Sliders
Image: http://www.mikerogers.info/images/standup%20mic.jpg




Daily standup
Image: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg




Retrospective
Image: http://www.cubefigures.com/graphics/IThome.jpg




Co-location
Project
                                            Sponsor

                                                            P...
Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg




Continuous feedback
Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg




Sustainable pace
Image: http://blogs.atlassian.com/developer/pairon.jpg




Pair programming
Image: http://www.bostonherald.com/blogs/sports/rap_sheet/wp-content/uploads/2010/08/bb-whistle-swinging.JPG




Coach
Image: http://www.bulletforge.com/images/silver_bullets/223_rifle_silver_bullet.jpg




Agile helps... but...
Thinking
  about
leadership

                                                                                             ...
Factories & Tribes




               Image: http://s3files.core77.com/blog/images/LSfactoryline.jpg
Carrots




      Image: http://www.designbyego.co.uk/wp-content/uploads/2010/08/dangle_carrot.jpg
Generation * are different




   Image: http://audioporncentral.com/wp-content/plugins/hot-linked-image-cacher/upload/aud...
Leadership Aspirations




                Image: http://www.tonynewlin.com/images/Follow_the_Leader.jpg
Motivation
    of
 A-Teams


             Image: http://media.giantbomb.com/uploads/6/66311/1244484-i_pity_the_fool_super....
Hawthorne Effect




              Image: http://idowns.net/uploads/090220/1_113417_1.jpg
Open Source




      Image: http://www.noulakaz.net/weblog/wp-content/uploads/2008/10/20081031-resistance-is.jpg
Intrinsic Motivation




Autonomy - the desire to direct our own lives

Mastery - the urge to get better and better at
   ...
Fedex / Hackathon / ...




                  Image: http://blogs.atlassian.com/news/mktg-fedex-shirt.png
20% Time




      Image: http://cache.gawker.com/assets/resources/2008/05/GoogleLogoOnWall.jpg
HR Reloaded




                              Image: http://www.temple.edu/hr/departments/compensation/images/HierarchyPic...
Performance Reviews




             Image: http://www.rd.com/images/cartoons/0611-MarkAnderson2-d.jpg
Innovation




             Image: http://tm.mbs.ac.uk/files/2009/11/innovation1.jpg
Measure
 your
A-Team


          Image: http://images.mirror.co.uk/upl/m4/sep2009/1/3/the-a-team-pic-rex-740378810.jpg
Happy People




               Image: http://www.codingelite.com/images/smiley1.jpg
Passion & Craft




      Image: http://msnbcmedia4.msn.com/j/MSNBC/Components/Photo/_new/091028_big-bang-theory.grid-6x2....
Own the business




          Image: http://creditcardforum.com/blog/wp-content/uploads/2009/08/startup-capital.jpg
Safe to fail




           Image: http://thelostjacket.com/wp-content/uploads/2009/08/trust.jpg
Wrap up
 (or what
 can I do
to get my
   own
 A-Team)
            Image: http://media.nj.com/entertainment_impact/photo/th...
Image: http://images.parenthood.com/tv-question-mark.jpg




Purpose
Image: http://www.mushon.com/spr09/nmrs/wp-content/uploads/2009/03/macgyver.jpg




Skilled cooperative team
Image: http://www.bobgarontraining.com/wp-content/uploads/2010/07/Home-Improvement-Tim-Taylor.jpg




Practices
Image: http://media.photobucket.com/image/fonz/bloodyrose2310/28007169_fonz.jpg




Leadership
Image: http://media.photobucket.com/image/my%20name%20is%20earl/DirgeDevil/MyNameisEarl.jpg




Motivation
Image: http://www.iwatchstuff.com/2007/09/28/hoff-knight-rider.jpg




Performance
Image: http://blog.beliefnet.com/moviemom/a-team-lunch-box.jpg




Delivery
Do you work
on or lead an
  A-Team?

If not, what’s
   stopping
     you?
                 Image: http://www.popartuk.com/...
Questions ??
Craig Smith
http://www.suncorp.com.au
http://www.agileacademy.com.au
craig.smith@suncorp.com.au
@smithcdau
ht...
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Building an A-Team - I Love It When a Team Comes Together

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Craig Smith presentation from Agile Australia 2010. High performing teams are something that all organisations aspire to, but how exactly do you turn a team from good to great? There is much discussion in the community about management versus leadership, working in a factory versus embracing a tribe and how to motivate a new generation of employees. In this presentation we will look at these topics and determine what makes a high performing team, how Agile techniques can help, what tools and techniques you can use to create this environment and how you can measure performance.

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Building an A-Team - I Love It When a Team Comes Together

  1. 1. Building an A-Team: I Love It When A Team Comes Together Craig Smith Suncorp
  2. 2. Welcome Image: http://www.savagechickens.com/images/chicken80stv.jpg
  3. 3. The A-Team (The original one, not that remake...) Image: http://mimg.ugo.com/200802/3914/a-team_dvd.jpg
  4. 4. Back to basics Image: http://www.toonpool.com/user/997/files/review_basics_ten_commandments_235585.jpg /
  5. 5. “A” is for agile: Umbrella term Image: http://www.flickr.com/photos/trektrack/2389559700
  6. 6. Agile Manifesto
  7. 7. Agile Pyramid Approach Practices Principles Values Image: http://www.flickr.com/photos/lyng883/2168146740
  8. 8. Core Agile Values Trust Innovative Accountability Courage Honesty Image: http://ppdev2.asu.edu/zpmi1/morrisoninstitute.asu.edu/Portal/morrison-memo-1/safety-net/image_preview
  9. 9. It’s All About Culture Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.gif http://www.greenenergyinvestors.com/index.php?act=Print&client=printer&f=2&t=2991
  10. 10. Definition:Team “A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable” (Katzenbach & Smith) Image: http://staging.hbp.internetkeep.net/on/wp- content/uploads/2008/10/katzenbach-smith_3670.jpg
  11. 11. “Results” (Drucker) Image: http://www.extensor.co.uk/articles/peter_drucker/peter_drucker.jpg
  12. 12. Defining an A Team Image: http://www.coolcarsinmovies.com/wp-content/uploads/2009/09/1983-gmc-vandura-a-team-van.jpg
  13. 13. Image: http://www.vintek.net/images/page/logo/company_about_us_mission_statement.jpg Well-defined focus
  14. 14. Image: http://www.rebinder.com/blog/wp-content/uploads/2009/05/pizza.jpg Small teams
  15. 15. Image: http://www.nataliedee.com/091805/way-better.jpg Commitment to self
  16. 16. Image: http://butterfliesandbugs.files.wordpress.com/2010/04/help_wanted_sign_50f8.jpg Complementary support
  17. 17. Image: http://photo.goodreads.com/books/1170686255l/68143.jpg Image: http://loveyoursweets.co.uk/images/Jar%201L%20Jelly%20Beans.jpg Collective intelligence
  18. 18. Image: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg Communication
  19. 19. Image: http://upload.wikimedia.org/wikipedia/commons/a/a3/Blackwood_roundabout.jpg Control
  20. 20. Image: http://www.ecboe.org/sardis/lib/sardis/Continuous_Improvement_Icon.gif Continuous improvement
  21. 21. Image: http://thedockingstation.ca/wp-content/uploads/2009/07/disco-stu.gif Rhythm
  22. 22. Identifying a not-so A-Team Image: http://www.oldbug.com/061604%20147.jpg
  23. 23. Stuck Image: http://businessonpurpose.co.uk/wp-content/uploads/stuck-in-a-rut.jpg
  24. 24. Missed delivery Image: http://www.brisbanetimes.com.au/ffximage/2008/11/24/letters_wideweb__470x314,0.jpg
  25. 25. Culture of blame Image: http://2.bp.blogspot.com/_zKBbtj9rWrU/S146BYd4HYI/AAAAAAAAEKY/kk_5w7vSDFw/s400/conan+leno+finger+pointing.jpg
  26. 26. Punch clockers Image: http://www.robdicesare.com/wp-content/uploads/2009/05/sam_and_ralph_clock.png
  27. 27. How Agile Practices help A-Teams Image: http://25.media.tumblr.com/tumblr_kss7biY7Ka1qzr38no1_500.jpg
  28. 28. Focussing Question
  29. 29. Success Sliders
  30. 30. Image: http://www.mikerogers.info/images/standup%20mic.jpg Daily standup
  31. 31. Image: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg Retrospective
  32. 32. Image: http://www.cubefigures.com/graphics/IThome.jpg Co-location
  33. 33. Project Sponsor Project Manager Program Manager Consultants Iteration Manager Team lead Comms Officer Busines Core Team Member Owner Team Quality Assurance Bus. SME Project Officer Team Specialist Support Other key Analyst stakeholders Extended Team Image http://www.befitlifestyle.com/images/CorporateTeamHands.jpg Cross functional team
  34. 34. Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg Continuous feedback
  35. 35. Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg Sustainable pace
  36. 36. Image: http://blogs.atlassian.com/developer/pairon.jpg Pair programming
  37. 37. Image: http://www.bostonherald.com/blogs/sports/rap_sheet/wp-content/uploads/2010/08/bb-whistle-swinging.JPG Coach
  38. 38. Image: http://www.bulletforge.com/images/silver_bullets/223_rifle_silver_bullet.jpg Agile helps... but...
  39. 39. Thinking about leadership Image: http://s3.amazonaws.com/files.posterous.com/jackalert/VlI8RcPIBCMVNSkZjYvNFfqD9xdp2fyWeMpjvHCO5hPvUe2FYkL0XB8X gPJD/Hannibal_a- team.jpeg.jpg?AWSAccessKeyId=1C9REJR1EMRZ83Q7QRG2&Expires=1284295305&Signature=k7jHsSjy1pZgdIqqFyN2uUB%2 FM94%3D
  40. 40. Factories & Tribes Image: http://s3files.core77.com/blog/images/LSfactoryline.jpg
  41. 41. Carrots Image: http://www.designbyego.co.uk/wp-content/uploads/2010/08/dangle_carrot.jpg
  42. 42. Generation * are different Image: http://audioporncentral.com/wp-content/plugins/hot-linked-image-cacher/upload/audioporncentral.typepad.com/photos/uncategorized/2008/11/02/generationgap.jpg
  43. 43. Leadership Aspirations Image: http://www.tonynewlin.com/images/Follow_the_Leader.jpg
  44. 44. Motivation of A-Teams Image: http://media.giantbomb.com/uploads/6/66311/1244484-i_pity_the_fool_super.jpg
  45. 45. Hawthorne Effect Image: http://idowns.net/uploads/090220/1_113417_1.jpg
  46. 46. Open Source Image: http://www.noulakaz.net/weblog/wp-content/uploads/2008/10/20081031-resistance-is.jpg
  47. 47. Intrinsic Motivation Autonomy - the desire to direct our own lives Mastery - the urge to get better and better at something that matters Purpose - the desire to do what we do in the Image: http://www.amnavigator.com/blog/wp- content/uploads/2010/05/098_extrinsic-motivators.jpg service of something larger than ourselves http://coursecreators.com/wp-content/uploads/2010/01/Dan- Pink-Surprise1.jpg http://poder.dk/wp-content/uploads/2008/07/1.jpg
  48. 48. Fedex / Hackathon / ... Image: http://blogs.atlassian.com/news/mktg-fedex-shirt.png
  49. 49. 20% Time Image: http://cache.gawker.com/assets/resources/2008/05/GoogleLogoOnWall.jpg
  50. 50. HR Reloaded Image: http://www.temple.edu/hr/departments/compensation/images/HierarchyPicture_010.jpg Netflix has no vacation policy or tracking! “There is no clothing policy at Netflix, but no one has come to work naked lately.” (Patty McCord, Netflix)
  51. 51. Performance Reviews Image: http://www.rd.com/images/cartoons/0611-MarkAnderson2-d.jpg
  52. 52. Innovation Image: http://tm.mbs.ac.uk/files/2009/11/innovation1.jpg
  53. 53. Measure your A-Team Image: http://images.mirror.co.uk/upl/m4/sep2009/1/3/the-a-team-pic-rex-740378810.jpg
  54. 54. Happy People Image: http://www.codingelite.com/images/smiley1.jpg
  55. 55. Passion & Craft Image: http://msnbcmedia4.msn.com/j/MSNBC/Components/Photo/_new/091028_big-bang-theory.grid-6x2.jpg
  56. 56. Own the business Image: http://creditcardforum.com/blog/wp-content/uploads/2009/08/startup-capital.jpg
  57. 57. Safe to fail Image: http://thelostjacket.com/wp-content/uploads/2009/08/trust.jpg
  58. 58. Wrap up (or what can I do to get my own A-Team) Image: http://media.nj.com/entertainment_impact/photo/the-a-team-the-complete-season-dvd-reviewjpg-b8d900a4cecd895e_large.jpg
  59. 59. Image: http://images.parenthood.com/tv-question-mark.jpg Purpose
  60. 60. Image: http://www.mushon.com/spr09/nmrs/wp-content/uploads/2009/03/macgyver.jpg Skilled cooperative team
  61. 61. Image: http://www.bobgarontraining.com/wp-content/uploads/2010/07/Home-Improvement-Tim-Taylor.jpg Practices
  62. 62. Image: http://media.photobucket.com/image/fonz/bloodyrose2310/28007169_fonz.jpg Leadership
  63. 63. Image: http://media.photobucket.com/image/my%20name%20is%20earl/DirgeDevil/MyNameisEarl.jpg Motivation
  64. 64. Image: http://www.iwatchstuff.com/2007/09/28/hoff-knight-rider.jpg Performance
  65. 65. Image: http://blog.beliefnet.com/moviemom/a-team-lunch-box.jpg Delivery
  66. 66. Do you work on or lead an A-Team? If not, what’s stopping you? Image: http://www.popartuk.com/g/l/lgpp31670+i-love-it-when-a-plan-comes-together-weenicons-a-team- poster.jpg
  67. 67. Questions ?? Craig Smith http://www.suncorp.com.au http://www.agileacademy.com.au craig.smith@suncorp.com.au @smithcdau http://www.slideshare.net/smithcdau/ Suncorp is one of Australia and New Zealand's largest diversified financial services providers, supplying banking, insurance and wealth management products to around 9 million customers through well- established and recognised brands such as AAMI, Australian Pensioners Insurance Agency, Shannons, Vero, Asteron and Tyndall, as well as Suncorp and GIO. Today, Suncorp is Australia's fifth largest bank and second largest domestic general insurance group, with over 16,000 staff. Suncorp has representation in 450 offices, branches and agencies throughout Australia and New Zealand. (http://www.suncorp.com.au) The Agile Academy is the next wave in Agile learning and collaboration. Designed for IT professionals, the Agile Academy is a knowledge hub that promotes Agile related learning, knowledge sharing and capability development across the IT industry. We offer an integrated curriculum of leading edge courses across the entire solution development life cycle, covering all roles at varying levels. (http://www.agileacademy.com.au)
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