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Erl2009

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This presentation illustrates an online A-Z usage statistics web site at Arizona State University Libraries and how usage reports are gathered, stored and made accessible to decision makers. …

This presentation illustrates an online A-Z usage statistics web site at Arizona State University Libraries and how usage reports are gathered, stored and made accessible to decision makers. Furthermore, details about creating a usage web site and challenges one may encounter. Additionally, potential uses and future plans are discussed.


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  • 1. Creating and Maximizing the Use of Usage Stats Smita Joshipura & James Carvalho ER& L Conference UCLA February, 2009
  • 2. Goals
    • Step-by-step process for creating a static online Usage Web Site
    • Maximizing use of this Web Site
  • 3. Presentation Outline
    • Arizona State University
    • Electronic Usage Stats overview
    • Need for Usage Stats at ASU
    • A-Z Usage Stats Web Site at ASU
    • Steps for Creating A-Z Usage Stats Web Site
    • Use of the Web Site for Decision Making
    • User Survey of the Web Site
    • Future Plans & Challenges
  • 4. Arizona State University : One University in Many Places
    • One of the largest higher educational institutions in the USA
    • 4 campuses:
    • Tempe, West, Polytechnic & Downtown Phoenix
  • 5. Arizona State University Libraries : One Library in Many Places
    • Branch libraries: 8
    • ASU at the Tempe campus
      • Architecture & Environmental Design Library
      • Hayden Library
      • Law Library
      • Music Library
      • Noble Science & Engineering Library
  • 6. Arizona State University Libraries : One Library in Many Places
    • ASU at the West campus
        • Fletcher Library
    • ASU at the Polytechnic campus
        • Polytechnic Library
    • ASU at the Downtown Phoenix campus
        • Downtown campus Library
  • 7. FTE Enrollment at ASU : Fall 2008 Tempe campus 46,595 West campus 7,694 Polytechnic campus 5,271 Downtown Phoenix campus 4,451 Total 64,011
  • 8. ASU Libraries : E-Resources Collection (2006-07)
    • Databases: 400+
    • E-Journals: 61,986
    • E-Books: 291,426
  • 9. Electronic Usage Stats
    • Process of collecting and disseminating usage data: Time-consuming, tedious, challenging
    • Process extremely helpful, can not be ignored
    • Timely, consistent and accurate usage data: critical for selectors
    • Very practical and informative tool to assist librarians in collection development decisions (selection & retention)
  • 10. Electronic Usage Stats : Initiatives
    • ARL’s E-Metrics project : Measures for E-Resources http://www.arl.org/stats/newmeas/newmeas.html
    • ICOLC Guidelines for Statistical Measures of usage of Web-based Information Resources : Developed set of guidelines to measure usage stats http://www.library.yale.edu/consortia/2001webstats.htm
  • 11. Electronic Usage Stats : Initiatives
    • COUNTER - Counting Online Usage of NeTworked
    • E-Resources (2002) : Code of practice for measuring consistent and reliable data
    • http://www.projectcounter.org/about.htm
    • SUSHI - Standardized Usage Statistics Harvesting Initiative : Protocol for automatic harvesting of stats in ERM
    • http://www.niso.org/workrooms/sushi/#about
  • 12. Need for Usage Stats at ASU
    • Substantial collection of E-Resources
    • Prominent role in evaluation of E-Resources by Collection Steering Council
    • Assists with timely collection development decisions
    • Implementation of Web Site in 2007
  • 13. A - Z Usage Stats Web Site at ASU
    • Started with 200 items (packages and titles)
    • Current site : 370 items
    • Identifies COUNTER compliant items
  • 14. Step #1 : Compile Necessary Info for Obtaining the Usage Reports
    • Vendor/Publisher/Provider
    • Storage Directory
    • Resource Type
    • COUNTER Compliant
    • Web Site URL
    • User Id
    • Password
    • Contact
    • Status
  • 15. Step #2 : Decide on a Naming Convention for the Usage Reports
    • For example:
    • 2008Jn1-ArticleRequests.xls for Journal Report 1
    • 2008Db1-DbSearchesSessions.xls for Database Report1
    • 2008Bk1-TitleRequests.xls for Book Report 1
    • 2008Usage.xls or 2008Usage.html or more descriptive names for non-COUNTER reports
  • 16. Step # 3 : Create Local Directories and Sub-Directories
    • Create 3 main directories such as Journals, Databases and E-Books for COUNTER reports
    • Create another for non-COUNTER reports
    • Create appropriate sub-directories under each
  • 17. Step # 4 : Gather and Store Usage Reports
    • Gather reports from provider
    • Save them to the sub-directories as discussed in
    • step # 3
    • Use the names as discussed in step # 2
  • 18. Step # 5 : Create and Copy Menu Page to Each Storage Directory
    • Create 4 types of “index.html” with links to the various usage reports
    • Copy each to appropriate set of sub-directories.
    • Process for copying:
      • Generate directory list
      • (e.g. ListDirNames.bat with dir /a:d /b > dir.txt)
      • Copy index.html to appropraite directories
      • e.g. CopyFileToDir.bat with:
        • copy index.html sub-directory1
        • copy index.html sub-directory2
  • 19. Journals Menu
  • 20. Step # 6 : Create an A - Z Menu Page to the Web Site
    • Begin with a bare bones HTML page (index.html) i.e. just the header and footer
    • In Excel create the body portion of the HTML page
    • Copy and paste the body portion into index.html.
  • 21. Body Portion of Index Page
  • 22. Step # 7 : Transfer Reports to the Web Server
    • Transfer all sub-directories
    • Transfer main index.html file
  • 23. Usage Web Site
  • 24. Tools
    • Minimum tools required:
    • Excel
    • Notepad
    • Secure FTP (optional)
  • 25. Web Site Challenges
    • Obtaining current list of licensed packages and titles
    • Locating provider contact
    • Re-designating person for receiving usage reports
    • Requesting usage reports or log in information to provider usage web site
    • Generating separate usage reports (FT, searches & sessions) for individual databases
    • Creating Excel reports from CSV or Tab-delimited files
    • Generating usage reports from web logs
  • 26. Use of the Web Site for Decision Making
    • Usage Stats: An important criterion in analyzing
    • E-Resources
    • Other criteria such as price, interface, content overlap, technology, curriculum need, etc.
    • Utilized for Collection Realignment Project
  • 27. User Survey on Usage Web Site
    • Recently conducted a short survey
  • 28. User Survey Results
    • 50% - Response rate
    • 100% - Used the tool
    • 100% - Serves as a valuable assessment tool
    • 100% - Assists in timely collection development decision making process
    • 57% - Data adequate
    • 43% - Data not adequate
  • 29. User Survey : Feedback
    • Explicit definitions for non COUNTER compliant resources
    • Requires regular updates of data, cost information
    • Organization of data in HTML format
    • Host in ERM
  • 30. Future Plans and Challenges
    • ERM implemented in March, 2008 with Resource and Contact information
    • Coverage, Usage, and License information - Second phase
    • Not all providers COUNTER complaint (about 60%)
    • Manual process in ERM: Usage data requires conversion from non-XML to XML format
    • Few SUSHI complaint providers
  • 31. Questions ? ? ?
    • Do you have any questions?
    • Do you have any comment, feedback?
  • 32. Thank You 
    • Smita Joshipura : [email_address]
    • James Carvalho : [email_address]