Telecom Regulatory Authority of IndiaThe Indian Telecom Services Performance Indicators              July - September, 201...
DisclaimerThe Information and Statistics contained in this report are derived fromvariety of sources, but are mainly relia...
Table of ContentsSnapshot ...................................................................................................
Snapshot                           (Data As on 30th September, 2012)Telecom Subscribers (Wireless +Wireline)              ...
Internet / Broadband Subscribers   Total Internet Subscribers (excluding Internet Access by Wireless       24.01 Million  ...
Executive Summary1.   The number of telephone subscribers in India declined from     965.52 million at the end of Jun-12 t...
Composition of Telephone Subscribers3.   With a decline of 27.48 million subscribers during the quarter,     total wireles...
5.   Internet subscribers increased from 22.66 million at the end of     Jun-12 to 24.01 million at the end of Sep-12, reg...
8.    Monthly Average Revenue Per User (ARPU) for GSM service      declined by 0.45%, from `95.47 in QE Jun-12 to `95.05 i...
13.   Average license fee as percentage of AGR is 8.13% in QE Sep-12.      The quarterly and the year-on-year (Y-O-Y) grow...
16.   The performance of wireless service providers in terms of QoS during             the quarter vis-à-vis that in previ...
 Accessibility of call     (Voice to Voice) within 60 Sec                    centre/customer                    care     ...
Trends at a GlanceA. Wireline & Wireless Services                   QE Sep     QE Dec       QE Mar     QE Jun      QE Sep ...
B. Subscriber Base(i) Wireline Subscribers Base (in Million)                 QE Sep   QE Dec    QE Mar     QE Jun    QE Se...
C. Internet & Broadband Services                  QE Sep     QE Dec     QE Mar     QE Jun     QE Sep      %age      %age  ...
Introduction      This Report presents the Key Parameters and growth trends for theTelecom Services in India for the quart...
Chapter 1 :    Subscription Data------------------------------------------------------------------------------------------...
Section A: Access Service – An Overview      The number of telephone subscribers in India decreased from 965.52million at ...
Table 1.1: Subscriber Base & Teledensity – Rural & Urban         Quarter         Subscriber Base (million)     Teledensity...
1.3   Share of Rural areas in total subscription has increased from      35.60% at the end of Jun-12 to 36.47% at the end ...
Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers         Service Area                     Subscribers ...
Chart 1.5: Net Addition in Telephone Subscription (In millions)1.5    The net additions in telephone subscribers declined ...
Service Area               Rural                  Urban                  Total                                Teledensity ...
MTNL              9.02         8.75           -0.28       -3.06       0.93          0.93       Videocon           5.58    ...
Section B: Wireless ServiceTable 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers              currently provid...
Chart 1.6: Wireless Subscriber Base and Teledensity  Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban    ...
Chart 1.7: Wireless Market Share – Rural & Urban                  Table 1.8: Growth in Wireless Subscribers Service       ...
1.13 Bharti remains the leading operator with 185.92 million subscribers     at the end of Sep-12, followed by Vodafone (1...
Table 1.10: Service Area wise Wireless Teledensity as on                            30th September, 2012            Servic...
Table 1.11: Rural Wireless Subscribers and Market Share  Service         Subscribers        Rural               % of Rural...
1.15 At the end of Sep-12, GSM subscribers constituted 89.21% of the      wireless market.GSM Services1.16 The GSM subscri...
CDMA Services1.18 The CDMA subscriber base further declined from 102.24 million at     the end of Jun-12 to 97.82 million ...
Section C : Wireline ServiceTable 1.14: Service Providers providing Wireline service [as on 30th           September, 2012...
Chart 1.9: Wireline Subscriber Base and Teledensity   Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban  ...
Chart 1.10: Wireline Market share – Rural & UrbanTable 1.16: Service Provider wise Subscribers (Rural & Urban) &          ...
Table 1.17: Service Provider wise growth in Subscribers Service        Subscriber Base (million)       Rate of      Market...
Table 1.19: Service Area wise Wireline Teledensity as on                                  30th September, 2012            ...
Public Call Offices (PCO)1.23 Total number of PCOs in the country at the end of Sep-12 is 1.55     million as compared to ...
Village Public Telephones (VPTs)1.25 There are 5,93,731 inhabited villages in India as per census 2001.     The number of ...
Section D: Internet Service1.26 There were 23.01 million (230,10,643) internet subscribers at the      end of Jun-12, whic...
Chart 1.13: Trends in Internet subscription1.29 Share of Broadband subscription in total Internet subscription     decreas...
1.31 The total Internet leased line customers stood at 44,870 at the end of        Sep-12 as compared to 47,397 at the end...
1.34 BSNL holds 53.23% of the market share with reported subscriber     base of 12.78 million Internet subscribers at the ...
Chart 1.15: Technology trends for Internet Access (including Broadband)    Chart 1.16: Broadband Access - Technologies & M...
1.36 DSL (Digital Subscriber Line) is the most preferred technology used     by the Service Providers to provide Broadband...
Chart 1.18: Growth of wireless subscribers capable of Accessing                          Data services/Internet   Note: Th...
Table 1.23: Service Provider wise details of Data Services                 Subscriber Base of Data ServicesS.No.    Servic...
Section E : Other Value Added Services – PMRTS & VSATPublic Mobile Radio Trunk Services (PMRTS)          Table 1.24: PMRTS...
Chart 1.19: Number of PMRTS subscribers & Rate of Growth (%)Very Small Aperture Terminal (VSAT)        Table 1.25: VSAT Se...
1.42 The total number of VSAT subscribers increased to 172475 at the end of     Sep-12 from 168994 at the end of Jun-12.  ...
Chapter 2 : Revenue            and Usage----------------------------------------------------------------------------------...
Section A: GSM Service       Table 2.1: Key Indicators - GSM Service Parameter                          QE                ...
Chart 2.2: Proportion of prepaid subscribers - GSM Service                     100%                      95%              ...
2.3     While prepaid ARPU remained almost at the same level (`81) as in                the previous quarter, postpaid ARP...
2.4   On an all India average, the overall MOU per subscriber decreased by      1% from 346 in QE Jun-12 to 342 in QE Sep-...
Table 2.6: Average outgo* per outgoing minute - GSM Service                                                               ...
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Indicator reports sep 2012 TRI Report 2012

  1. 1. Telecom Regulatory Authority of IndiaThe Indian Telecom Services Performance Indicators July - September, 2012 New Delhi, India 11th January, 2013 Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in
  2. 2. DisclaimerThe Information and Statistics contained in this report are derived fromvariety of sources, but are mainly reliant on data obtained from ServiceProviders. This report does not constitute commercial or other advice. Nowarranty, representation or undertaking of any kind, express or implied,is given in relation to the information and statistics contained in thisreport.
  3. 3. Table of ContentsSnapshot ......................................................................................................... iExecutive Summary ....................................................................................... iiiTrends at a Glance ........................................................................................... xIntroduction .................................................................................................xiiiChapter 1 : Subscription Data ..........................................................................1 Section A: Access Service – An Overview ........................................................................ 2 Section B: Wireless Service .................................................................................................. 9 Section C: Wireline Service ................................................................................................ 17 Section D: Internet Service ................................................................................................ 24 Section E: Other Value Added Services – PMRTS & VSAT ...................................... 32Chapter 2 : Revenue and Usage ......................................................................35 Section A: GSM Service ....................................................................................................... 36 Section B: CDMA – Full Mobility Service ...................................................................... 41 Section C: Internet Service................................................................................................. 46Chapter 3 : Financial Data of Telecom Service Sector ....................................47Chapter 4 : Quality of Service (QoS) ............................................................... 52 Section A: Quality of Service Performance of Wireless Service Providers .......... 53 Section B: Quality of Service Performance of Wireline Service Providers........... 62 Section C: Quality of Service Performance of Dial-up/ Broadband Service ...... 67Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services ..72Annexures .....................................................................................................78 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ....................... 79 Annexure 1.2: Wireless Subscriber Base .......................................................................... 80 Annexure 1.3: Wireline Subscriber Base .......................................................................... 84 Annexure 1.4: Service Provider wise details of PCOs ................................................... 86 Annexure 1.5: Service Provider wise details of Village Public Telephones ............ 89 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service ........................................................................................ 92 Annexure 1.7: Internet Service Provider wise Subscriber Base ................................ 93 Annexure 1.8: Service Area wise PMRTS subscriber Base ......................................... 97 Annexure 2.1: GSM Service – Service Area wise Statistics for QE Sep-12 ............ 98 Annexure 2.2: CDMA Full Mobility Service – Service Area wise Statistics for QE Sep-12 ...................................................................................................... 99 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service ....... 100 Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service .... 106 Annexure 4.3: Quality of Service Performance of Broadband Service Providers ....................................................................................................... 109 Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters.................................................... 113 Annexure 5.2: List of operational private FM Radio Stations in India ................ 126 Annexure 5.3: List of applicants who have been granted DTH License ............... 133 Annexure 5.4: List of permitted teleports at various locations in India ............... 134Index of Tables & Charts .............................................................................. 137
  4. 4. Snapshot (Data As on 30th September, 2012)Telecom Subscribers (Wireless +Wireline) Total Subscribers 937.70 Million % change over the previous quarter -2.88% Urban Subscribers 595.69 Million (63.53%) Rural Subscribers 342.01 Million (36.47%) Market share of Private Operators 86.16% Market share of PSU Operators 13.84% Teledensity 77.04 Urban Teledensity 161.13 Rural Teledensity 40.36Wireless Subscribers Total Wireless Subscribers 906.62 Million % change over the previous quarter -2.94% Urban Subscribers 571.70 Million (63.06%) Rural Subscribers 334.92 Million (36.94%) GSM Subscribers 808.80 Million (89.21%) CDMA Subscribers 97.82 Million (10.79%) Market share of Private Operators 88.43% Market share of PSU Operators 11.57% Teledensity 74.49 Urban Teledensity 154.64 Rural Teledensity 39.52Wireline Subscribers Total Wireline Subscribers 31.08 Million % change over the previous quarter -1.10% Urban Subscribers 23.99 Million (77.17%) Rural Subscribers 7.10 Million (22.83%) Market share of Private Operators 20.16% Market share of PSU Operators 79.84% Teledensity 2.55 Urban Teledensity 6.49 Rural Teledensity 0.84 Village Public Telephones (VPT) 0.585 Million Public Call Office (PCO) 1.551 Million i
  5. 5. Internet / Broadband Subscribers Total Internet Subscribers (excluding Internet Access by Wireless 24.01 Million Phone Subscribers) % change over the previous quarter 5.97% Broadband Subscribers 14.68 MillionBroadcasting & Cable Services Number of private satellite TV channels registered with Ministry of 841 I&B Number of Pay Channels 184 Number of private FM Radio Stations 242 DTH Subscribers registered with Pvt. SPs 50.91 Million Number of Set Top Boxes in CAS notified areas 10,48,445Telecom Financial Data (for the QE Sep-12) Gross Revenue during the quarter ` 52937.32 Crore % change in GR over the previous quarter 0.81% Share of Public sector undertakings in GR 15.75% Adjusted Gross Revenue (AGR) `35473.16 Crore % change in AGR over the previous quarter -0.07% Monthly Average Revenue Per User (ARPU) for Access Services `99Revenue & Usage Parameters (for the QE Sep-12) Monthly ARPU GSM Service ` 95 Monthly ARPU CDMA Full Mobility Service ` 78 Minutes of Usage (MOU) per subscriber per month GSM Service 342 Minutes Minutes of Usage (MOU) per subscriber per month CDMA Full 225 Minutes Mobility Service Minutes of Usage for Internet Telephony 269.71 Million ii
  6. 6. Executive Summary1. The number of telephone subscribers in India declined from 965.52 million at the end of Jun-12 to 937.70 million at the end of Sep-12, registering a negative growth of -2.88% over the previous quarter as against positive growth of 1.49% during the QE Jun-12. This reflects year-on-year (Y-O-Y) growth of 3.39% over the same quarter of last year. The overall Tele-density in India has declined from 79.58 as on 30th June, 2012 to 77.04 as on 30th September, 2012. Trends in Telephone subscribers and Teledensity in India2. Subscription in Urban Areas decreased from 621.76 million at the end of Jun-12 to 595.69 million at the end of Sep-12, and Urban Teledensity declined from 169.03 to 161.13. Rural subscription decreased from 343.76 million to 342.01 million, and Rural Teledensity also slightly declined from 40.66 to 40.36. Share of subscription in Rural areas out of total subscription increased from 35.60% at the end of Jun-12 to 36.47% at the end of Sep-12. iii
  7. 7. Composition of Telephone Subscribers3. With a decline of 27.48 million subscribers during the quarter, total wireless(GSM+CDMA) subscriber base registered a negative growth of 2.94% over the previous quarter and subscriber base declined from 934.09 million at the end of Jun-12 to 906.82 million at the end of Sep-12. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Sep-12 is 3.78%. Wireless Teledensity decreased from 76.99 at the end of Jun-12 to 74.49 at the end of Sep-12.4. Wireline subscriber base further declined from 31.43 million at the end of Jun-12 to 31.08 million at the end of Sep-12, bringing down the wireline Teledensity from 2.59 at the end of Jun-12 to 2.55 at the end of Sep-12. iv
  8. 8. 5. Internet subscribers increased from 22.66 million at the end of Jun-12 to 24.01 million at the end of Sep-12, registering a quarterly growth rate of 5.97%. Top 10 ISPs together hold 95% of the total Internet subscriber base.6. Number of Broadband subscribers increased from 14.21 million at the end of Jun-12 to 14.68 million at the end of Sep-12, registering a quarterly growth of 3.31% and Y-O-Y growth of 14.42%.7. Share of Broadband subscription in total Internet subscription decreased from 62.74% at the end of Jun-12 to 61.16% at the end of Sep-12. 84.60% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology. Trends in Internet/Broadband subscription v
  9. 9. 8. Monthly Average Revenue Per User (ARPU) for GSM service declined by 0.45%, from `95.47 in QE Jun-12 to `95.05 in QE Sep-12, with Y-O-Y decrease of 2.15%.9. On an all India average, the overall MOU per subscriber per month for GSM service decreased by 1% from 346 in QE Jun-12 to 342 in QE Sep-12. Prepaid MOU per subscriber decreased by 1.27% (from 325 to 321) and the postpaid MOUs decreased by 0.72% (from 967 to 960)10. Monthly ARPU for CDMA – full mobility service increased by 3.80%, from `74.91 in QE Jun-12 to `77.76 in QE Sep-12. ARPU for CDMA has increased by 10.20% on Y-O-Y basis.11. The total MOU for CDMA per subscriber per month declined by 1.49%, from 228.63 in QE Jun-12 to 225.22 QE Sep-12. The Outgoing MOUs (114) declined by 1.25% and Incoming MOUs (112) decreased by 1.73%.12. Gross Revenue (GR) and Adjusted Gross Revenue (AGR) of Telecom Service Sector for the QE Sep-12 has been `52937.32 Crore and `35473.16 Crore respectively. There has been an increase of 0.81% in GR and a decrease of 0.07% in AGR as compared to previous quarter. The year-on-year (Y-O-Y) growth in GR and AGR over the same quarter in last year has been 6.00% and 6.01% respectively. Pass-through charges accounted for 32.99% of the GR for the quarter ending Sep-12. The quarterly and the year-on- year (Y-O-Y) growth rates of pass-through charges for QE Sep-12 are 2.65% and 5.96% respectively. vi
  10. 10. 13. Average license fee as percentage of AGR is 8.13% in QE Sep-12. The quarterly and the year-on-year (Y-O-Y) growth rates of the average license fee for QE Sep-12 are -1.93% and 3.91% respectively.14. Access services contributed 74.92% of the total revenue of telecom services. In Access services Gross Revenue, AGR, License Fee & Spectrum Charges decreased by 0.62%, 1.60%, 6.36% & 0.41% respectively in the quarter ending Sep-12 vis-à-vis previous quarter.15. Monthly Average Revenue per User (ARPU) for Access Services based on AGR increased from ` 98 in QE Jun-12 to ` 99 in QE Sep-12. Composition of Gross Revenue vii
  11. 11. 16. The performance of wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under: Parameters showing Parameters showing deterioration in Parameters showing no Improvement in QoS QoS change in QoS SDCCH/Paging Chl.  Worst affected BTSs due to downtime.  BTSs Accumulated Congestion downtime (not  TCH Congestion. available for service) Worst affected cells having more than 3%  Connection with good voice quality  Call Set-up Success Rate (within licensees TCH drop (call drop)  Metering and billing credibility - own network) rate postpaid  Call Drop Rate Point of Inter-  Resolution of billing/ charging/ connection (POI) validity complaints.  Metering and billing Congestion (No. of credibility - prepaid. POIs not meeting the  Period of applying credit/ waiver/ benchmark) adjustment to customer’s account from the date of resolution of complaints. Accessibility of call  %age requests for Termination centre/customer /Closure of service complied within 7 care. days  %age of calls answered by the operators (voice to voice) within 60 sec.  Time taken for refund of deposits after closures. 17. The performance of wireline service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under: Parameters showing Parameters showing Parameters showing no change in QoS Improvement in QoS deterioration in QoS  % faults repaired by  Faults incidences  Call Completion Rate (CCR) next working day (No. of faults/100 Subs./month)  Answer to Seizure Ratio (ASR)  % faults repaired within 3 days  Metering and billing  Metering and billing credibility - credibility - prepaid postpaid  % faults repaired within 5 days  Resolution of  Point of Interconnection (POI) billing/ charging/ Congestion  Mean Time to Repair validity complaints (MTTR)  % of calls answered by the operators viii
  12. 12.  Accessibility of call (Voice to Voice) within 60 Sec centre/customer care  %age requests for Termination / Closure of service complied within 7 days.  Period of applying credit/waiver/ adjust-ment to customer’s account from the date of resolution of complaints  Time taken for refund of deposits after closures.18. Total number of permitted private satellite TV channels registered with Ministry of I&B, as obtained from its website, is 843. There are 184 pay TV channels in existence, as reported by 26 broadcasters/their distributors, as on QE Sep-12.19. Maximum number of TV channels (Pay, FTA and Local) being carried by any of the reported MSOs is 350 whereas in the conventional analogue form, maximum number of channels being carried by any of the reported MSOs is 100 channels.20. Apart from All India Radio, Prasar Bharti – a public broadcaster, there are 242 private FM Radio stations in operation at the end of Sep-12.21. Besides the free DTH service of Doordarshan, there are 6 private DTH licensees, offering their services to the DTH subscribers. As on 30.09.2012, 50.91 million subscribers are registered with these 6 private DTH operators.22. Number of Set Top Boxes (STBs) installed in CAS notified areas of Delhi, Mumbai, Kolkata and Chennai increased from 10,01,033 at the end of Jun-12 to 10,48, 445 at the end of Sep-12. ix
  13. 13. Trends at a GlanceA. Wireline & Wireless Services QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012 (12 (9 (6 (3 months) months) months) months)1) Subscribers Base (in million)i) Wireline 33.31 32.69 32.17 31.43 31.08 -6.69% -4.90% -3.38% -1.10%ii) Wireless 873.61 893.84 919.17 934.09 906.62 3.78% 1.43% -1.37% -2.94%Total 906.93 926.53 951.34 965.52 937.70 3.39% 1.21% -1.43% -2.88%Rural 305.51 315.33 330.82 343.76 342.01 11.95% 8.46% 3.38% -0.51%Urban 601.42 611.19 620.53 621.76 595.69 -0.95% -2.54% -4.00% -4.19%2) Traffic (MOU) (minutes of use/ sub/month) Wireless - full mobilityi) GSM 331 332 346 346 342 3.51% 2.97% -1.08% -1.00%ii) CDMA 230 226 229 229 225 -2.18% -0.21% -1.79% -1.49%3) ARPU (Rs./sub/ month)Wireless - full mobilityi) GSM 93.05 95.77 97.37 95.47 95.05 2.15% -0.76% -2.38% -0.45%ii) CDMA 70.57 73.46 75.29 74.91 77.76 10.20% 5.86% 3.29% 3.80%4) TeledensityPopulation inmillion(Estimated) 1202 1206 1209 1213 1217i) Wirelineteledensity 2.77 2.71 2.66 2.59 2.55 -7.88% -5.81% -4.00% -1.41%ii) Wirelessteledensity 72.70 74.15 76.00 76.99 74.49 2.45% 0.46% -1.99% -3.25%TotalTeledensity 75.48 76.86 78.66 79.58 77.04 2.07% 0.24% -2.06% -3.19%Ruralteledensity 36.40 37.48 39.22 40.66 40.36 10.88% 7.69% 2.90% -0.74%Urbanteledensity 166.01 167.85 169.55 169.03 161.13 -2.94% -4.01% -4.97% -4.68% x
  14. 14. B. Subscriber Base(i) Wireline Subscribers Base (in Million) QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change changeService over over over overProvider Sep- Dec- Mar- Jun- 2011 2011 2012 2012 (12 (9 (6 (3 months) months) months) months)BSNL 23.68 23.00 22.47 21.71 21.36 -9.78% -7.13% -4.92% -1.60%MTNL 3.45 3.45 3.46 3.45 3.45 0.25% 0.00% -0.11% -0.01%Bharti 3.33 3.32 3.27 3.27 3.27 -1.61% -1.29% 0.14% 0.08%Reliance 1.26 1.27 1.27 1.27 1.26 -0.23% -0.63% -0.93% -0.83%Tata 1.36 1.40 1.44 1.46 1.47 8.38% 5.36% 2.20% 1.00%Quadrant(HFCL) 0.20 0.20 0.20 0.20 0.19 -3.79% -4.94% -5.74% -3.84%Sistema 0.04 0.05 0.05 0.05 0.05 9.01% 2.47% 4.75% 0.76%Vodafone - - 0.02 0.02 0.02 - - 29.58% 15.94%Total 33.31 32.69 32.17 31.43 31.08 -6.69% -4.90% -3.38% -1.10%(ii) Wireless Subscriber Base (in Million) QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012Service (12 (9 (6 (3Provider months) months) months) months)Bharti 172.78 175.65 181.28 187.30 185.92 7.60% 5.85% 2.56% -0.74%Vodofone 144.99 147.75 150.47 153.71 152.66 5.29% 3.33% 1.46% -0.68%Reliance 147.09 150.08 153.05 154.60 134.85 -8.32% -10.15% -11.89% -12.78%Idea/Spice 100.18 106.38 112.72 117.16 115.46 15.26% 8.54% 2.43% -1.45%BSNL 95.79 96.76 98.51 98.28 99.63 4.01% 2.97% 1.14% 1.38%Tata 88.77 83.49 81.75 80.23 78.36 -11.74% -6.15% -4.15% -2.33%Aircel/Dishnet 59.79 61.64 62.57 64.88 66.61 11.39% 8.05% 6.45% 2.67%Unitech 29.65 36.31 42.43 45.58 42.15 42.13% 16.08% -0.67% -7.53%Sistema 13.27 15.01 15.80 16.55 16.59 25.09% 10.58% 5.01% 0.27%MTNL 5.58 5.68 5.83 5.57 5.29 -5.19% -6.82% -9.23% -4.95%Videocon 6.27 5.44 5.95 5.58 4.45 -29.00% -18.22% -25.21% -20.22%Loop 3.20 3.24 3.27 3.15 3.03 -5.27% -6.42% -7.31% -3.88%Quadrant(HFCL) 1.22 1.19 1.33 1.51 1.60 31.05% 34.56% 20.66% 6.23% - -S Tel 3.50 3.55 3.43 0.00 0.00 -100.00% 100.00% 100.00% - - -Etisalat 1.52 1.67 0.78 0.00 0.00 -100.00% 100.00% 100.00% -Total 873.61 893.84 919.17 934.09 906.62 3.78% 1.43% -1.37% -2.94% xi
  15. 15. C. Internet & Broadband Services QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012 (12 (9 (6 (3 months) months) months) months)1) SubscribersBase (inmillion)i) Internet(excludingInternet Accessby wirelessphonesubscribers) 20.99 22.39 22.86 22.66 24.01 14.37% 7.23% 5.03% 5.97%Internet (<256Kbps) 8.16 9.04 9.05 8.44 9.33 14.31% 3.16% 3.05% 10.45% BroadbandConnections 12.83 13.35 13.81 14.21 14.68 14.42% 9.99% 6.33% 3.31%(>=256 Kbpsspeed)ii) WirelessDataSubscribers 373.84 431.37 448.89 460.84 446.99 19.57% 3.62% -0.42% -3.01% D. Telecom Financial Data QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012Telecom (12 (9 (6 (3Sector months) months) months) months)i) GrossRevenue (Rs.in Crores) 49942.25 49365.18 49242.99 52512.10 52937.32 6.00% 7.24% 7.50% 0.81%ii) AdjustedGrossRevenue (Rs.in Crores) 33460.52 34081.35 34457.07 35499.01 35473.16 6.01% 4.08% 2.95% -0.07%AccessServicesAdjustedGrossRevenue (Rs.in Crores) 26360.44 27438.98 27408.03 28225.28 27773.79 5.36% 1.22% 1.33% -1.60%ARPU permonth (AGR/Averagesubscribers/3) 98.04 99.83 97.24 98.17 98.58 0.56% -1.24% 1.38% 0.43% xii
  16. 16. Introduction This Report presents the Key Parameters and growth trends for theTelecom Services in India for the quarter ending September, 2012. Itprovides a broad perspective on the Telecom Services to serve as areference document for various stakeholders, research agencies andanalysts. The Executive Summary of various Telecom Services has beengiven in the beginning, followed by ‘Performance Indicators at a Glance’.Chapter-1 depicts the growth pattern, in terms of Subscriber base andTeledensity, of Wireline, Wireless, Internet and Value Added Services(VAS). Chapter-2 covers the key revenue and usage parameters. Chapter-3 gives the financial and accounting data. Chapter-4 covers performanceof various service providers in terms of QoS. The information relating toCable TV, DTH & Radio Broadcast services is provided in Chapter-5.2. The Report has been prepared based on the information furnishedby the Service Providers. It is also available on TRAI’s website(www.trai.gov.in). Any suggestion pertaining to this report may please beaddressed to Advisor(F&EA), TRAI; Tel. +91-11-23230752, Fax. +91-11-23236650 and e-mail: adveco@trai.gov.in or eco@trai.gov.in xiii
  17. 17. Chapter 1 : Subscription Data------------------------------------------------------------------------------------------------------ M/s S-Tel, Etisalat & Loop (except Mumbai Circle) have submitted that they have shut down their services. Teledensity is based on the population projections from census data published by the Office of Registrar General & Census Commissioner of India. 1
  18. 18. Section A: Access Service – An Overview The number of telephone subscribers in India decreased from 965.52million at the end of Jun-12 to 937.70 million at the end of Sep-12,registering a negative growth of 2.88% over the previous quarter as againstpositive growth of 1.49% during the QE Jun-12. This reflects year-on-year(Y-O-Y) growth of 3.39% over the same quarter of last year. The overallTeledensity in India has declined to 77.20 as on 30th September, 2012from 79.58 in the previous quarter. Chart 1.1: Trends in Telephone Subscribers and Teledensity in India 2
  19. 19. Table 1.1: Subscriber Base & Teledensity – Rural & Urban Quarter Subscriber Base (million) Teledensity ending Rural Urban Rural Urban Sep-11 305.51 601.42 36.40 166.01 Dec-11 315.33 611.19 37.48 167.85 Mar-12 330.82 620.53 39.22 169.55 Jun-12 343.76 621.76 40.66 169.03 Sep-12 342.01 595.69 40.36 161.131.2 Subscription in Urban Areas decreased from 621.76 million at the end of Jun-12 to 595.69 million at the end of Sep-12 and the Urban Teledensity declined from 169.03 to 161.13 during the quarter. Rural subscription also decreased from 343.76 million to 342.01 million and the Rural Teledensity declined from 40.66 to 40.36 during the quarter. The year-on-year (Y-O-Y) growth rate of Rural and Urban Teledensity from Sep-11 to Sep-12 is 10.88% and -2.94% respectively. Chart 1.2: Market Share - Rural & Urban 3
  20. 20. 1.3 Share of Rural areas in total subscription has increased from 35.60% at the end of Jun-12 to 36.47% at the end of Sep-12. The year-on-year (Y-O-Y) growth of the market share of the Rural areas for Sep-12 is 8.28%. Chart 1.3: Composition of Access subscription – Wireline & Wireless Chart 1.4: Composition of Telephone Subscribers at the end of the quarter 4
  21. 21. Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers Service Area Subscribers (million) Jun-12 Sep-12 Net % Rate of Additions Growth Andhra Pradesh 69.79 69.88 0.10 0.14% Assam 15.10 15.19 0.09 0.60% Bihar 63.33 61.64 -1.69 -2.66% Delhi 45.73 44.91 -0.82 -1.79% Gujarat 56.31 54.73 -1.58 -2.80% Haryana 23.68 21.30 -2.38 -10.04% Himachal Pradesh 7.75 7.30 -0.45 -5.82% Jammu & Kashmir 6.88 6.99 0.12 1.68% Karnataka 59.31 58.44 -0.88 -1.48% Kerala 38.03 36.47 -1.56 -4.10% Madhya Pradesh 54.67 54.26 -0.41 -0.75% Maharashtra 74.20 70.60 -3.60 -4.85% Mumbai 38.80 37.06 -1.73 -4.47% North East 9.19 9.43 0.23 2.52% Orissa 26.95 25.83 -1.12 -4.15% Punjab 32.49 31.58 -0.91 -2.79% Rajasthan 51.37 50.54 -0.83 -1.62% T.N. (incl. Chennai) 82.70 80.97 -1.72 -2.09% U.P.(E) 78.62 75.67 -2.95 -3.76% U.P.(W) 56.04 52.24 -3.80 -6.78% Kolkata 26.74 26.03 -0.72 -2.68% West Bengal 47.87 46.65 -1.22 -2.54% All India 965.52 937.70 -27.82 -2.88%1.4 During the quarter, North-East Circle has recorded the highest growth rate of 2.52%, followed by J&K (1.68%), Assam(0.60%) and A.P. (0.14%). All other circles have shown negative growth. 5
  22. 22. Chart 1.5: Net Addition in Telephone Subscription (In millions)1.5 The net additions in telephone subscribers declined from 14.18 million (+ve) in QE Jun-12 to -27.82 million (-ve) in QE Sep-12. Table 1.3: Service Area wise Teledensity as on 30th September, 2012 Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 41.82 184.03 81.33 Assam 30.16 151.60 48.74 Bihar 26.17 176.42 46.73 Delhi - - 232.66 Gujarat 53.00 143.29 89.85 Haryana 57.38 127.87 81.64 Himachal Pradesh 73.68 360.06 105.90 J&K 36.86 116.59 58.50 Karnataka 45.18 182.04 96.79 Kerala 63.75 222.32 104.15 Madhya Pradesh 30.02 122.96 54.93 Maharashtra* 52.04 137.14 92.09 Mumbai* North East 42.01 157.51 70.22 6
  23. 23. Service Area Rural Urban Total Teledensity Teledensity Teledensity Orissa 37.28 185.22 62.52 Punjab 66.86 160.84 106.32 Rajasthan 44.80 161.17 72.71 T.N. (incl Chennai) 55.49 163.54 116.37 U.P.(E)* 32.44 151.17 59.09 U.P.(W)* Kolkata* 43.22 168.85 79.06 W.B.* All India 40.36 161.13 77.04* Population data/projections are available state-wise onlyNotes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).1.6 Himachal Pradesh has the highest Rural Teledensity of 73.68, followed by Punjab (66.86). Bihar continues to have the lowest Rural Teledensity of 26.17, followed by Madhya Pradesh (30.02). Table 1.4: Growth in Subscribers Service Subscriber base (millions) Rate Market Market Provider of Share – Share – Jun-12 Sep-12 Net Growth Jun-12 Sep-12 Additions (%) (%) (%) Bharti 190.57 189.20 -1.38 -0.72 19.74 20.18 Vodafone 153.73 152.69 -1.04 -0.68 15.92 16.28 Reliance 155.87 136.11 -19.76 -12.68 16.14 14.51 BSNL 119.99 121.00 1.01 0.84 12.43 12.90 IDEA/Spice 117.16 115.46 -1.70 -1.45 12.13 12.31 Tata 81.69 79.83 -1.86 -2.27 8.46 8.51 Aircel/Dishnet 64.88 66.61 1.73 2.67 6.72 7.10 Unitech 45.58 42.15 -3.43 -7.53 4.72 4.49 Sistema 16.60 16.64 0.05 0.27 1.72 1.77 7
  24. 24. MTNL 9.02 8.75 -0.28 -3.06 0.93 0.93 Videocon 5.58 4.45 -1.13 -20.22 0.58 0.47 Loop Mobile 3.15 3.03 -0.12 -3.88 0.33 0.32 Quadrant (HFCL) 1.71 1.79 0.09 5.07 0.18 0.19 Total 965.52 937.70 -27.82 -2.88 100.00 100.001.7 Bharti is the leading operator in Access segment in terms of number of subscribers. In term of net additions during the quarter, only Aircel (1.73 million), BSNL (1.01 million), Quadrant (0.09 million) and Sistema (0.05 million) recorded the positive growth.Table 1.5: Market Share of the operators in total rural subscribers base for the quarter ending Sep-12 Service Provider No. of Total No. of Rural Percentage Market share Subscribers Subscribers of Rural of Rural subs- (in millions) (in millions) subscribers cribers (%) Bharti 189.20 79.46 42.00 23.23 Vodafone 152.69 72.93 47.76 21.32 Reliance 136.11 31.04 22.80 9.07 BSNL 121.00 41.78 34.53 12.22 IDEA/Spice 115.46 62.25 53.91 18.20 Tata 79.83 15.24 19.10 4.46 Aircel/Dishnet 66.61 24.15 36.26 7.06 Unitech 42.15 12.55 29.79 3.67 Sistema 16.64 2.56 15.38 0.75 MTNL 8.75 - 0.00 0.00 Videocon 4.45 - 0.00 0.00 Loop Mobile 3.03 - 0.00 0.00 Quadrant (HFCL) 1.79 0.04 2.32 0.01 Total 937.70 342.01 36.47 100.001.8 IDEA continues to be the Service provider with highest proportion of Rural subscribers (53.91%) to its total subscribers. 8
  25. 25. Section B: Wireless ServiceTable 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th September, 2012] SLNo. Service Provider Area of Operation 1 Bharti All India 2 Aircel Group All India 3 Reliance All India (except Assam & NE) Communications 4 Reliance Telecom Kolkata, MP, WB, HP, Bihar, OR, Assam & NE 5 Vodafone All India 6 Tata Teleservices All India 7 IDEA (Including All India Spice) 8 Sistema Shyam All India Telelink 9 BSNL All India (except Delhi & Mumbai) 10 MTNL Delhi & Mumbai 11 Loop Mobile (India) Mumbai Ltd 12 Quadrant (HFCL) Punjab 13 Unitech Group All India except Delhi 14 Videocon All India except Punjab, Delhi, Assam, North- Telecommunications East and Jammu & Kashmir) Ltd1.9 Complete list of licensed Cellular (GSM & CDMA) Service providers as on 30th September, 2012 is at Annexure – 1.11.10 Total Wireless (GSM + CDMA) subscriber base declined from 934.09 million at the end of Jun-12 to 906.62 million at the end of Sep-12, thereby showing a negative growth of 2.94%. During this quarter net decline of 27.48 million subscribers was recorded. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Sep-12 is 3.78%. Wireless Teledensity decreased from 76.99 at the end of Jun-12 to 74.49 at the end of this quarter. 9
  26. 26. Chart 1.6: Wireless Subscriber Base and Teledensity Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban Quarter ending Subscriber Base (million) Teledensity Rural Urban Rural Urban Sep-11 297.49 576.12 35.44 159.03 Dec-11 307.59 586.26 36.56 161.01 Mar-12 323.27 595.90 38.33 162.82 Jun-12 336.51 597.59 39.80 162.46 Sep-12 334.92 571.70 39.52 154.641.11 The Rural Wireless subscribers declined from 336.51 million at the end of Jun-12 to 334.92 million at the end of Sep-12.1.12 Rural subscription declined at the rate of -0.47% in QE Jun-12 as against growth of 4.09% in QE Jun-12 and Urban subscription also declined at the rate of -4.33% as against the growth of 0.28% in the previous quarter. The share of Rural wireless subscription increased from 36.02% to 36.94% in total wireless subscription. 10
  27. 27. Chart 1.7: Wireless Market Share – Rural & Urban Table 1.8: Growth in Wireless Subscribers Service Subscriber Base (millions) Rate of Market Market Provider Jun-12 Sep-12 Net Growth Share – Share – Additions (%) Jun-12 Sep-12 (%) (%) Bharti 187.30 185.92 -1.38 -0.74 20.05 20.51 Vodafone 153.71 152.66 -1.04 -0.68 16.46 16.84 Reliance 154.60 134.85 -19.75 -12.78 16.55 14.87 IDEA 117.16 115.46 -1.70 -1.45 12.54 12.74 BSNL 98.28 99.63 1.36 1.38 10.52 10.99 Tata 80.23 78.36 -1.87 -2.33 8.59 8.64Aircel/Dishn 64.88 66.61 1.73 2.67 6.95 7.35 et Unitech 45.58 42.15 -3.43 -7.53 4.88 4.65 Sistema 16.55 16.59 0.04 0.27 1.77 1.83 MTNL 5.57 5.29 -0.28 -4.95 0.60 0.58 Videocon 5.58 4.45 -1.13 -20.22 0.60 0.49 Loop 3.15 3.03 -0.12 -3.88 0.34 0.33 Quadrant 1.51 1.60 0.09 6.23 0.16 0.18 (HFCL) Total 934.09 906.62 -27.48 -2.94 - - 11
  28. 28. 1.13 Bharti remains the leading operator with 185.92 million subscribers at the end of Sep-12, followed by Vodafone (152.66 million) and Reliance (134.85 million). In terms of net additions during the quarter, Aircel (1.73 million) has added the highest number of subscribers, followed by BSNL (1.36 million), Quadrant (0.09 million) and Sistema (0.04 million). All other service provider recorded negative growth during the quarter. Table 1.9: Service Area wise Wireless Subscribers Service Area Subscribers (in million) Jun-12 Sep-12 Net Rate of Additions change (%) Andhra Pradesh 67.47 67.59 0.12 0.18 Assam 14.90 14.99 0.09 0.64 Bihar 62.76 61.08 -1.69 -2.69 Delhi 42.81 41.97 -0.83 -1.95 Gujarat 54.50 52.95 -1.55 -2.85 Haryana 23.10 20.72 -2.37 -10.27 Himachal Pradesh 7.45 7.00 -0.45 -5.99 Jammu & Kashmir 6.67 6.79 0.12 1.75 Karnataka 56.85 55.98 -0.87 -1.54 Kerala 34.86 33.33 -1.53 -4.39 Madhya Pradesh 53.54 53.14 -0.40 -0.75 Maharashtra 71.57 68.03 -3.54 -4.95 Mumbai 35.79 34.07 -1.72 -4.81 North East 8.94 9.18 0.23 2.62 Orissa 26.55 25.43 -1.12 -4.21 Punjab 31.06 30.18 -0.88 -2.84 Rajasthan 50.24 49.43 -0.81 -1.61 T.N. (incl. Chennai) 79.53 77.81 -1.72 -2.16 U.P.(E) 77.43 74.58 -2.85 -3.67 U.P.(W) 55.26 51.46 -3.79 -6.87 Kolkata 25.58 24.87 -0.71 -2.77 West Bengal 47.25 46.04 -1.21 -2.55 All India 934.09 906.62 -27.48 -2.94 12
  29. 29. Table 1.10: Service Area wise Wireless Teledensity as on 30th September, 2012 Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 47.76 177.16 78.67 Assam 8.31 148.25 48.11 Bihar 16.47 174.22 46.30 Delhi - - 217.45 Gujarat 11.86 137.55 86.92 Haryana 18.53 123.38 79.42 Himachal Pradesh 271.22 351.40 101.58 Jammu & Kashmir 167.19 111.54 56.82 Karnataka 57.29 172.99 92.71 Kerala 120.95 210.44 95.19 Madhya Pradesh 0.00 119.33 53.79 Maharashtra 27.23 128.21 87.33 Mumbai North East 109.34 151.77 68.36 Orissa 68.17 181.30 61.56 Punjab 94.56 153.00 101.58 Rajasthan 64.00 156.40 71.12 T.N. (incl. Chennai) 66.67 156.91 111.83 U.P.(E) 16.75 148.14 58.23 U.P.(W) Kolkata 509.76 163.15 77.14 West Bengal All India 39.52 154.64 74.49* Population data/projections are available state-wise onlyNotes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi service area, apart from the State of Delhi, includes the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana). 13
  30. 30. Table 1.11: Rural Wireless Subscribers and Market Share Service Subscribers Rural % of Rural Market Share of Provider at the end of Subscribers subscribers in Rural Sep-12 (in millions) total Subscribers (%) (in millions) Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Bharti 185.92 79.23 79.46 42.30 42.74 23.54 23.73 Vodafone 152.66 69.19 72.93 45.01 47.77 20.56 21.77 Reliance 134.85 34.51 31.04 22.32 23.01 10.26 9.27 IDEA 115.46 64.00 62.25 54.62 53.91 19.02 18.59 BSNL 99.63 34.21 34.74 34.81 34.87 10.16 10.37 Tata 78.36 16.18 15.20 20.16 19.40 4.81 4.54Aircel/Dishnet 66.61 23.47 24.15 36.18 36.26 6.98 7.21 Unitech 42.15 13.01 12.55 28.55 29.79 3.87 3.75 Sistema 16.59 2.67 2.55 16.12 15.38 0.79 0.76 MTNL 5.29 0.00 0.00 0.00 0.00 0.00 0.00 Videocon 4.45 0.00 0.00 0.00 0.00 0.00 0.00 Loop 3.03 0.00 0.00 0.00 0.00 0.00 0.00 Quadrant 1.60 0.04 0.04 2.58 2.59 0.01 0.01 (HFCL) Total 906.62 336.51 334.92 36.02 36.94 100 100 1.14 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.2. Chart 1.8: Wireless Subscription: GSM vs CDMA 14
  31. 31. 1.15 At the end of Sep-12, GSM subscribers constituted 89.21% of the wireless market.GSM Services1.16 The GSM subscribers were 808.80 million at the end of Sep-12 as against 831.86 million at the quarter ending Jun-12, showing a negative growth of 2.77%. Bharti with 185.92 million subscribers continues to be the largest GSM mobile operator, followed by Vodafone (152.66 million).Table 1.12: Group-wise Market Share (in terms of subscription) within GSM Service Jun-12 Sep-12 Service No of Market No of Market Net Provider Subscribers Share (%) Subscribers Share Additions (in millions) (in millions) (%) (in millions) Bharti 187.30 22.52 185.92 22.99 -1.38 Vodafone 153.71 18.48 152.66 18.88 -1.04 Idea 117.16 14.08 115.46 14.28 -1.70 BSNL 94.79 11.39 96.51 11.93 1.72 Reliance 97.87 11.77 80.36 9.94 -17.51Aircel/Dishnet 64.88 7.80 66.61 8.24 1.73 Tata 55.02 6.61 54.96 6.80 -0.06 Unitech 45.58 5.48 42.15 5.21 -3.43 MTNL 5.33 0.64 5.11 0.63 -0.22 Videocon 5.58 0.67 4.45 0.55 -1.13 Loop 3.15 0.38 3.03 0.37 -0.12Quadrant(HFCL) 1.49 0.18 1.58 0.20 0.10 Total 831.86 100 808.80 100 -23.061.17 Net additions declined from 17.79 million (+ve) in quarter ending Jun-12 to -23.06 million (-ve) in the quarter ending Sep-12. 15
  32. 32. CDMA Services1.18 The CDMA subscriber base further declined from 102.24 million at the end of Jun-12 to 97.82 million at the end of Sept-12, thereby showing a –ve growth rate of 4.32%. Reliance with 54.49 million subscribers continues to be the largest CDMA mobile operator. However, in terms of net additions during the quarter, only Sistema showed a positive growth, rest of the service providers recorded decline in subscribers.Table 1.13: Market Share (in terms of subscription) within CDMA Service Service Jun-12 Sep-12 Net Provider Additions No of Market No of Market (in millions) Subscribers Share (%) Subscribers Share (%) (in millions) (in millions) Reliance 56.73 55.49 54.49 55.71 -2.24 Tata 25.20 24.65 23.39 23.92 -1.81 Sistema 16.55 16.19 16.59 16.96 0.04 BSNL 3.49 3.41 3.13 3.20 -0.36 MTNL 0.24 0.23 0.19 0.19 -0.05 Quadrant 0.02 0.02 0.02 0.02 -0.001 (HFCL) Total 102.24 100 97.82 100 -4.421.19 There has been a net decline of 4.42 million subscribers during the quarter ending Sep-12. 16
  33. 33. Section C : Wireline ServiceTable 1.14: Service Providers providing Wireline service [as on 30th September, 2012]Sl. No. Name of the Area of Operation Service Provider 1 BSNL All India except Delhi & Mumbai 2 MTNL Delhi & Mumbai Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Madhya 3 Bharti Airtel Ltd Pradesh, Maharashtra, Mumbai, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), UP(East) and UP(West) Tata Teleservices Ltd. & 4 All India Tata Teleservices (Mah) Ltd. Quadrant 5 Televentures Ltd. Punjab (HFCL) Sistema Shyam 6 Rajasthan Telelink Ltd. Reliance 7 Communications All India except Assam & North-East Ltd. Andhra Pradesh, Chennai, Delhi, Gujarat, Karnataka, Kolkata, Madhya Pradesh, 8 Vodafone Maharashtra, Mumbai, Orissa, Punjab, Rajasthan, Tamilnadu and U.P.(East) 17
  34. 34. Chart 1.9: Wireline Subscriber Base and Teledensity Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban Quarter ending Subscriber Base (million) Teledensity Rural Urban Rural Urban Sep-11 8.02 25.30 0.95 6.98 Dec-11 7.75 24.94 0.92 6.85 Mar-12 7.55 24.62 0.89 6.73 Jun-12 7.25 24.17 0.86 6.57 Sep-12 7.10 23.99 0.84 6.491.20 Wireline subscriber base further declined from 31.43 million at the end of Jun-12 to 31.08 million at the end of Sep-12. Overall Wireline Teledensity is 2.55. Rural subscriber base has shown Y-o-Y decline of 11.48%, from 8.02 Million at the end of Sep-11 to 7.10 Million at the end of Sep-12. During the same period, Urban subscription recorded decline of 5.17%. 18
  35. 35. Chart 1.10: Wireline Market share – Rural & UrbanTable 1.16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription Service Subscriber Base (million) Sep-12 Share of Rural Provider subscription (%) Rural Urban Total BSNL 7.04 14.32 21.36 32.95 MTNL - 3.45 3.45 -- Bharti - 3.27 3.27 -- Reliance 0.002 1.26 1.26 0.13 Tata 0.05 1.43 1.47 3.16 Quadrant - 0.19 0.19 -- (HFCL) Sistema 0.01 0.04 0.05 15.02 Vodafone - 0.02 0.02 -- Total 7.10 23.99 31.08 22.83 19
  36. 36. Table 1.17: Service Provider wise growth in Subscribers Service Subscriber Base (million) Rate of Market Market Provider Jun-12 Sep-12 Net change share- share- Additions (%) Jun-12 (%) Sep-12 (%) BSNL 21.71 21.36 -0.3472 -1.60 69.08 68.73 MTNL 3.45 3.45 -0.0004 -0.01 10.99 11.11 Bharti 3.27 3.27 0.0027 0.08 10.41 10.53 Tata 1.46 1.47 0.0145 1.00 4.64 4.74Reliance 1.27 1.26 -0.0106 -0.83 4.04 4.05Quadrant 0.20 0.19 -0.0075 -3.84 0.63 0.61 (HFCL) Sistema 0.05 0.05 0.0004 0.76 0.15 0.16Vodafone 0.02 0.02 0.0032 15.94 0.06 0.07 Total 31.43 31.08 -0.3449 -1.10 100 100 Table 1.18: Service Area wise Wireline Subscribers (in million) Service Area Jun-12 Sep-12 Net Rate of Additions Change (%) Andhra Pradesh 2.316 2.289 -0.027 -1.16 Assam 0.202 0.199 -0.004 -1.90 Bihar 0.561 0.562 0.002 0.30 Delhi 2.922 2.936 0.014 0.49 Gujarat 1.809 1.784 -0.025 -1.37 Haryana 0.584 0.578 -0.006 -1.02 Himachal Pradesh 0.303 0.298 -0.005 -1.79 Jammu & Kashmir 0.203 0.202 -0.001 -0.53 Karnataka 2.464 2.461 -0.003 -0.13 Kerala 3.167 3.137 -0.029 -0.92 Madhya Pradesh 1.126 1.121 -0.005 -0.48 Maharashtra 2.627 2.573 -0.054 -2.06 Mumbai 3.002 2.990 -0.013 -0.42 North East 0.252 0.250 -0.002 -0.73 Orissa 0.396 0.397 0.000 0.06 Punjab 1.430 1.406 -0.024 -1.69 Rajasthan 1.134 1.109 -0.025 -2.23 T.N. (incl. Chennai) 3.166 3.161 -0.005 -0.15 U.P.(E) 1.189 1.082 -0.108 -9.06 U.P.(W) 0.789 0.781 -0.008 -1.01 Kolkata 1.163 1.156 -0.007 -0.61 W.B. 0.622 0.612 -0.009 -1.52 All India 31.428 31.083 -0.345 -1.101.21 Only Delhi, Bihar & Orissa Service Area showed positive growth in wireline service. 20
  37. 37. Table 1.19: Service Area wise Wireline Teledensity as on 30th September, 2012 Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 1.05 6.87 2.66 Assam 0.15 3.35 0.64 Bihar 0.14 2.21 0.43 Delhi - - 15.21 Gujarat 0.99 5.74 2.93 Haryana 1.03 4.49 2.22 Himachal Pradesh 3.77 8.66 4.32 Jammu & Kashmir 0.43 5.05 1.69 Karnataka 1.07 9.04 4.08 Kerala 7.96 11.88 8.96 Madhya Pradesh 0.22 3.63 1.13 Maharashtra* 1.05 8.93 4.76 Mumbai* North East 0.61 5.74 1.86 Orissa 0.35 3.91 0.96 Punjab 2.49 7.83 4.73 Rajasthan 0.59 4.77 1.60 T.N. 1.85 6.63 4.54 U.P.(E)* 0.23 3.03 0.86 U.P.(W)* Kolkata* 0.42 5.70 1.92 W.B.* All India 0.84 6.49 2.55 * Population data/projections are available state-wise onlyNotes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India.1.22 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.3. 21
  38. 38. Public Call Offices (PCO)1.23 Total number of PCOs in the country at the end of Sep-12 is 1.55 million as compared to 1.71 million at the end of Jun-12, showing a reduction of 0.29 million PCOs. Detailed table is at Annexure -1.4. Chart 1.11: Number of PCOs1.24 Number of PCOs continued to show declining trend. This quarter has reorded a decline of 9.46%. The year-on-year (Y-O-Y) decline over the same quarter of the last year is 40.21%. Table 1.20: Rate of change & Market share of PCOs Service Jun-12 Sep-12 Rate of % Market Provider change (%) share (Sep-12) (Million) (Million) BSNL 1.005 0.967 -3.78 62.37 MTNL 0.157 0.155 -1.04 10.01 Bharti 0.045 0.041 -7.64 2.66 Quadrant (HFCL) 0.005 0.005 -9.03 0.30 Sistema 0.019 0.019 -3.27 1.20 Tata 0.280 0.204 -27.03 13.17 Reliance 0.202 0.160 -20.93 10.30 Vodafone - - - - Total 1.71 1.55 -9.46 22
  39. 39. Village Public Telephones (VPTs)1.25 There are 5,93,731 inhabited villages in India as per census 2001. The number of VPTs increased from 584020 at the end of Jun-12 to 584467 at the end of Sep-12. At the end of Sep-12, 98.44% of the total inhabited villages in India have been connected by VPT. Detailed table is at Annexure -1.5. Chart 1.12: Growth in VPTs 23
  40. 40. Section D: Internet Service1.26 There were 23.01 million (230,10,643) internet subscribers at the end of Jun-12, which included 0.35 Million (353651) Hotspot users of M/s You Broadband. M/s YOU Broadband has clarified that wireless internet subscribers under Hotspot in other category are casual users, who access internet through wi-fi hotspots at public places like Airports, Metros, Malls and Restaurants etc for short duration. Hence, Hotspots users are excluded from the subscriber base for the quarter ending Jun-12. As a result the internet subscriber base for quarter ending Jun-12 has been recorded as 22.66 million (22656992) and Broadband subscriber base as 14.21 million (14214546) in this report.1.27 No. of internet subscribers increased from 22.66 million at the end of Jun-12 to 24.01 million, registering a growth of 5.97%. Apart from this, 446.99 million wireless subscribers have subscribed to Data services, as reported by the wireless service providers.1.28 Number of Broadband subscribers increased from 14.21 million at the end of Jun-12 to 14.68 million at the end of Sep-12, registering a quarterly growth of 3.31% and Y-O-Y growth of 14.42%. 24
  41. 41. Chart 1.13: Trends in Internet subscription1.29 Share of Broadband subscription in total Internet subscription decreased from 62.74% at the end of Jun-12 to 61.16% at the end of Sep-12.1.30 Number of Narrowband subscribers increased from 8.44 million at the end of Jun-12 to 9.33 million at the end of Sep-12, thereby showing a positive growth of 10.45% as against the negative growth of (-) 6.71% in the previous quarter i.e. QE Jun-12. Table 1.21: Trends in subscribers (in Million) of PSUs Vs. Pvt. Internet Service Providers Quarter PSU ISPs Private Total % Share ending ISPs of PSUs Sep-11 14.43 6.56 20.99 68.75 Dec-11 14.85 7.55 22.39 66.30 Mar-12 15.19 7.67 22.86 66.45 Jun-12 15.01 7.65 22.66 66.26 Sep-12 14.72 9.29 24.01 61.31 25
  42. 42. 1.31 The total Internet leased line customers stood at 44,870 at the end of Sep-12 as compared to 47,397 at the end of Jun-12, registering an decrease of 5.33%.1.32 As per the reports available with the TRAI, 34 ISPs are providing Internet Telephony services presently. The list is at Annexure-1.6.ISP Connectivity1.33 The International Internet bandwidth owned by various ISPs is 642 GB during the quarter Sep-12 as compared to 821 GB in QE Jun-12. Table 1.22: Internet Subscriber Base & Market share of top 10 ISPsS.No ISP Category Service Subs Share (%) Area 1 Bharat Sanchar Nigam A All India 12779497 53.23% Ltd. 2 Reliance Communications A All India 5190864 21.62% Infrastructure Limited 3 Mahanagar Telephone B Delhi & 1940208 8.08% Nigam Ltd. Mumbai 4 Bharti Airtel Ltd. A All lndia 1390656 5.79% 5 Hathway Cable & A All India 372929 1.55% Datacom Pvt. Ltd. 6 You Broadband & Cable A All India 333372 1.39% India Private Limited 7 Tikona Digital Networks A All India 289931 1.21% Pvt Ltd 8 Beam Telecom Pvt. Ltd. B Andhra 241793 1.01% Pardesh 9 Tata Communications A All India 157273 0.66% Limited10 Asianet Satellite A All India 112987 0.47% Communications Ltd. Total of Top 10 ISPs 22809510 95.00% Others 1200116 5.00% Grand Total 24009626 100.00% 26
  43. 43. 1.34 BSNL holds 53.23% of the market share with reported subscriber base of 12.78 million Internet subscribers at the end of Sep-12. Reliance is at second position (5.19 million) followed by MTNL (1.94 million). Detailed table with subscriber numbers & growth rates of all the ISPs is at Annexure-1.7.1.35 Top 10 ISPs together hold 95% of the total Internet subscriber base. Chart 1.14: Growth achieved by top ten ISPs during the quarter Note : 1. M/s Reliance has reported number of wireless subscribers accessing internet using mobile phone/USB modems under ISP Licence. 2. Hot spot users of M/s YOU Broadband have been excluded from their subscriber base, as those are akin to cyber cafe users. 3. MTNL has reported 1.94 million subscriber base at the end of Sep-12 as against 2.57 million at the end of Jun-12 registering a decrease of 24.47% mainly because of decrease in dialup connection of Delhi circle. 27
  44. 44. Chart 1.15: Technology trends for Internet Access (including Broadband) Chart 1.16: Broadband Access - Technologies & Market Share 28
  45. 45. 1.36 DSL (Digital Subscriber Line) is the most preferred technology used by the Service Providers to provide Broadband Services and it constitutes 84.37% of total broadband subscribers, followed by Ethernet LAN (6.30%) and Cable Modem (5.31%). Chart 1.17: Speed Category wise data on Internet/broadband subscribers for top 10 States1.37 Maharashtra is having largest Internet (<256 Kbps) and Broadband (>=256 Kbps) subscriber base in the country. Tamil Nadu is at second place in internet and broadband subscriber base.1.38 At the end of Sep-12, in all the top 10 states, the number of broadband subscribers is more than the number of narrowband subscribers. 29
  46. 46. Chart 1.18: Growth of wireless subscribers capable of Accessing Data services/Internet Note: The above chart depicts the number of subscribers who have subscribed to Data Services1.39 49.30% of total wireless subscribers base are capable of Accessing Data Services/Internet at the end of Sep-12 as against 49.34% at the end of previous quarter. 30
  47. 47. Table 1.23: Service Provider wise details of Data Services Subscriber Base of Data ServicesS.No. Service Provider Data Subscribers as on 30th September, 2012 (in millions) 1 Aircel 22.22 2 Bharti 184.40 3 Loop 3.03 4 GPRS 81.34 BSNL* CDMA 2000 0.03 XI 5 HFCL# 1.58 6 Vodafone 59.94 7 Idea 18.36 8 GPRS# 2.70 MTNL* CDMA 2000 0.03 XI 9 RTL 6.01 10 GPRS 7.40 RCL* CDMA 2000 4.74 XI 11 Sistema@ 1.83 12 GPRS 4.03 Tata* CDMA 2000 2.54 XI 13 Unitech# 42.15 14 Videocon# 4.45 Total 446.99 * = Provides GSM & CDMA Based services. @ = Provides CDMA based services only. # = As reported by M/s Videocon, M/s Unitech, M/s MTNL, Delhi & M/s HFCL for GSM Services, data services are enabled to all subscribers . 31
  48. 48. Section E : Other Value Added Services – PMRTS & VSATPublic Mobile Radio Trunk Services (PMRTS) Table 1.24: PMRTS Subscriber base – Service Provider wise Subscriber Subscriber %age %age in Sr. Name of the Base as on Base as on Growth in Market No. Service Provider 30.06.12 30.09.12 Subscribers Share Arya Omnitalk 1 Radio Trunking 22919 24861 8.47 71.49 Services Pvt.Ltd. 2 Procall Ltd. 6206 5545 -10.65 15.94 3 Smartalk Pvt Ltd. 1379 1061 -23.06 3.05 4 QuickCall 3060 2363 -22.78 6.79 Bhilwara Telenet 5 936 947 1.18 2.72 Services Pvt.Ltd. 6 India Satcom Ltd.* 0 0 0.00 0.00 Total 34500 34777 0.80 100.00 *M/s India Satcom Ltd. reported that their MRTS department is non functional and they do not have any subscriber.1.40 The subscriber base of PMRTS increased from 34,500 at the end of QE Jun-12 to 34,777 at the end of Sep-12.1.41 Detailed table on Service Area wise subscriber base of PMRTS is at Annexure-1.8. 32
  49. 49. Chart 1.19: Number of PMRTS subscribers & Rate of Growth (%)Very Small Aperture Terminal (VSAT) Table 1.25: VSAT Service Providers currently providing service & subscriber base Subscriber base at the Sr. Name of Service Quarter ending Market %age Growth No Providers Share (%) Jun-12 Sep-12 Hughes Communications 1 57834 59767 3.34 34.65 Ltd. 2 HCL Comnet 23853 23340 -2.15 13.53 Bharti Airtel Limited, 3 47040 47399 0.76 27.48 Bangalore 4 Bharti Broadband 141 141 0.00 0.08 5 Essel Shyam 2728 2728 0.00 1.58 6 Tatanet Services 23851 24653 3.36 14.29 7 BSNL 10520 11530 9.60 6.69 8 Infotel Satcom 1661 1694 1.99 0.98 9 Infinium India Ltd. 1366 1364 -0.15 0.79 Total 168994 172475 2.06 33
  50. 50. 1.42 The total number of VSAT subscribers increased to 172475 at the end of Sep-12 from 168994 at the end of Jun-12. Net additions during the quarter has been 3481 and the growth rate is 2.06%.1.43 Hughes Communication Limited with subscriber base of 59767 continues to be the market leader.1.44 HCL Comnet and Infinium India Ltd have registered decline in VSAT subscribers in this quarter. Chart 1.20: Number of VSAT Subscribers & Rate of Growth (%) 34
  51. 51. Chapter 2 : Revenue and Usage------------------------------------------------------------------------------------------------------------  For all the parameters, Metros indicate data for Delhi, Mumbai & Kolkata. Data for Chennai service area has been included in Circle A, as part of TN  ARPU arrived after adjusting interconnect charges  The data contained in the section A & B covers the licensees, who have been providing service during the entire period from 1st June, 2012 to 30th September, 2012 in the various service areas. 35
  52. 52. Section A: GSM Service Table 2.1: Key Indicators - GSM Service Parameter QE QE QE QoQ %age YoY %age Sep-11 Jun-12 Sep-12 change over change over Jun-12 Sep-11 Subscriber Base 761.21 831.02 819.49 -1.39 7.66 (million) Share of Prepaid (%) 96.91 96.84 96.68 -0.16 -0.24 Incoming MOU* per 171 178 177 -0.92 3.14 sub. per month Outgoing MOU* per 159 167 166 -1.09 3.91 sub. per month Outgoing SMS per 45 38 36 -5.62 -19.09 sub. per month Average Revenue Per User (ARPU) per 93.05 95.47 95.05 -0.45 2.15 month* Minutes of Usage Chart 2.1: Outgoing Traffic Pattern - GSM Service 41.72% 41.50% 37.93% 37.48% 45.00% 40.00% 35.00% 30.00% 25.00% Jun-12 12.50% 11.60% 20.00% Sep-12 15.00% 6.46% 6.24% 10.00% 1.66% 1.65% 0.46% 0.46% 0.17% 0.18% 5.00% 0.00% Intra-circle Intra-circle Intra-circle Inter-circle Inter-circle Inter-circle ILD to Fixed to own to other to Fixed to own to other Mobile Mobile Mobile Mobile 36
  53. 53. Chart 2.2: Proportion of prepaid subscribers - GSM Service 100% 95% 98.47% 98.44% 96.18% 90% 96.05% 90.37% 96.84% 91.06% 98.21% 98.31% 85% 96.68% 80% 75% 70% 65% 60% Circle A Circle B Circle C Metros All India Jun-12 Sep-12 Note: Subscriber figures are closing figures as on the last day of the respective quarters2.1 Market share of prepaid segment slightly declined from 96.84% at the end of Jun-12 to 96.68% at the end of Sep-12.Table 2.2: Monthly ARPU - GSM Service (` per month) Circle category Postpaid Prepaid Blended ARPUCircle A 497 86 102Circle B 496 77 84Circle C 458 81 87Metro 581 77 124All India 518 81 95All private SPs 542 83 98BSNL/MTNL 379 64 762.2 The all India blended ARPU per month (`95) remained almost at the same level as in the previous quarter. 37
  54. 54. 2.3 While prepaid ARPU remained almost at the same level (`81) as in the previous quarter, postpaid ARPU decreased from `532 to `518. Table 2.3: Composition of Revenue (%) - GSM Service Item QE Jun-12 QE Sep-12 Rental Revenue 18.10 18.96 Revenue from Calls 53.37 51.49 Revenue from SMS 5.74 6.82 Revenue from Roaming 8.79 8.57 Other Revenues * 13.99 14.15 * Other revenue includes revenue from other value added services, installation etc. Table 2.4: MOU & SMS (per subscriber per month) - GSM Service Circle Postpaid Prepaidcategory Outgoing Incoming Total Outgoing Outgoing Incoming Total Outgoing MOU MOU MOU SMS MOU MOU MOU SMSCircle A 546 447 993 83 156 157 313 48Circle B 516 476 992 55 141 167 308 23Circle C 533 459 992 51 168 209 377 23Metro 504 375 879 78 174 151 325 50All India 526 433 960 73 153 168 321 35 Circle BLENDED [Postpaid + Prepaid] category Outgoing MOU Incoming MOU Total MOU Outgoing SMS Circle A 172 168 340 50 Circle B 148 172 320 24 Circle C 173 213 386 24 Metro 205 172 377 52 All India 166 177 342 36 38
  55. 55. 2.4 On an all India average, the overall MOU per subscriber decreased by 1% from 346 in QE Jun-12 to 342 in QE Sep-12.2.5 Prepaid MOU per subscriber decreased by 1.27% (from 325 to 321), and the postpaid MOUs decreased by 0.72% (from 967 to 960).2.6 The overall ratio of incoming-outgoing MOUs remained unchanged at 52:48.2.7 Outgoing SMS per subscriber per month decreased by 5.62% from 38 in QE Jun-12 to 36 in QE Sep-12. Table 2.5: Outgoing Traffic (MOU) Pattern - GSM Service Circle Intra- Local (Intra-circle) Inter- NLD (Inter-circle) ILD Category circle to to own to other circle to to own to other (%) Fixed Mobile Mobile Fixed Mobile Mobile (%) (%) (%) (%) (%) (%) Circle A 1.78 38.98 42.25 0.40 4.82 11.59 0.18 Circle B 1.43 44.71 37.30 0.32 5.10 11.02 0.14 Circle C 1.39 53.18 29.46 0.61 5.53 9.77 0.07 Metros 2.23 25.87 33.34 0.88 14.60 22.71 0.37 All India 1.65 41.50 37.48 0.46 6.24 12.50 0.18Average Subscriber outgo* per minute2.8 The tariff plans are of bundled nature and the trade-off is generally between monthly fixed charges and Variable (call) charges. The average outgo per outgoing minute (=Rental revenue plus call revenue per outgoing minute), therefore, is a realistic indicator of tariff levels. The table below provides the figures for the quarter ending Sep-12. 39
  56. 56. Table 2.6: Average outgo* per outgoing minute - GSM Service (` per month) Circle Postpaid Prepaid Blended Category 0.59 0.48 0.50 Circle A Circle B 0.62 0.46 0.47 Circle C 0.67 0.41 0.42 Metros 0.70 0.51 0.55 All India 0.63 0.46 0.48 * Includes both Rental and call charges2.9 All India average outgo per minute (`0.48) remained almost at the same level as in the previous quarter. Table 2.7: Trends of Key Parameters - GSM Service Parameter Sep-11 Dec-11 Mar-12 Jun-12 Sep-121. ARPU (` Per month) 93 96 97 95 952. MOU per subscriber per 331 332 346 346 342 month3. Outgoing MOU per subscriber per month 3.1 Local (Intra-circle) 129 131 135 136 133 3.2 NLD (inter-circle) 30 30 32 31 32 3.3 ILD 0.3 0.3 0.3 0.3 0.34. Outgoing SMS per 45 36 37 38 36 subscriber per month SMS5. Average Outgo per 0.50 0.51 0.49 0.48 0.48 outgoing minute (`)2.10 Service Area wise statistics are available at Annexure-2.1. 40

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