SMi Group's 13th annual Nordic Card Markets & Future Payment Solutions conference & exhibition

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SMi Group's 13th annual Nordic Card Markets & Future Payment Solutions conference & exhibition returns to Copenhagen in January

SMi Group's 13th annual Nordic Card Markets & Future Payment Solutions conference & exhibition returns to Copenhagen in January

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  • 1. 30 B BO T O O AN H S O K D E K A BY SA PTE BY N D 31 VE MB SA ST £ ER V E O 300 C £1 TO 00 BE R Nordic Card Markets and 20th & 21st Future Payment Solutions JANUARY SMi presents its 13th annual… Combining technological advances and the right benefit packages to deliver products that customers actually want Radisson Blu Royal Hotel I Copenhagen I Denmark Key topic insights: • Market drivers: Putting the consumer at the heart of card services strategy • Market drivers: Delivering the right technology and keeping ahead of new regulation • Future payment solutions strategy: Choosing your path to m-payments • Consumer insight and research: How will customers want to pay in the cashless society? • How Big Data and predictive analytics can help mature the payments market International m-payments and co-branding case studies • VALYOU • Ekspres Bank/ • SWIPP Manchester • MobilePay United Visa card • Mobiel Betalen • SWISH Nederland 2014 Key Speakers include: • Bo Tolstrup Christensen, Chief Consultant, Danske Bank Group • Frederik Sauter, General Manager Nordics, American Express • Kasimir Hirn, Vice President, Head of Cards, OP-Pohjola Group • Tor Jacobsen, Chief Executive Officer, TSM Nordic • Jan Staal Rasmussen, First Vice President, Nykredit • Jan-Olof Brunila, Deputy Director Group Cards, Swedbank • Susan Kaae, Card and Payment Solution Manager, Ekspres Bank • Mikkel Freltoft Krogsholm, Head of Danish Payments Lab, CFIR • Niklas Arvidsson, Associate Professor, Royal Institute of Technology • Axel Beune, Senior Product and Innovation Manager, ABN AMRO • Michael Grønager, Chief Operating Officer, Payward Inc. • Michel Drupsteen, Senior Business Consultant, ING • Michiel Van Doeveren, Senior Policy Advisor, Dutch Central Bank Sponsored by www.nordiccardevent.co.uk BOOK BY 30TH SEPTEMBER AND SAVE £300 I BOOK BY 31ST OCTOBER AND SAVE £100 Register online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711
  • 2. Nordic Card Markets and Future Payment Solutions Day One Monday 20th January 2014 8.30 Registration & Coffee 9.00 Chair's Opening Remarks Niklas Arvidsson, Associate Professor, Royal Institute of Technology, Sweden 12.10 Market drivers: Putting the consumer at the heart of card services strategy 9.10 Delivering cards and payment solutions that customers actually want • Has too much emphasis been placed on technology rather than consumer insight? • How does branding and market positioning drive card uptake and e-payment usage? • How do different market segments respond to different card/payments propositions? • What role do benefit packages play in making products and solutions more attractive? Frederik Sauter, General Manager Nordics, American Express 9.50 10.30 10.50 11.30 Getting the business case right - Identifying the prerequisites for success for card and future payment solution activation and usage • How to drive new business and revenue streams • Changing the customer’s mindset – a great product is not enough • Faster payments – not an added value but a prerequisite • How the slide between traditional payments methods adds complexity and competition • What regulatory requirements are on the horizon that may inhibit product development? Jan-Olof Brunila, Deputy Director Group Cards, Swedbank 12.50 2.10 2.50 Morning Coffee Servicing the small businesses and merchant sector effectively on mobile • Mobile money for financial institutions - the opportunity and the threat! • What mobile money means for small businesses and merchants • Driving 'Top of Wallet' for financial institutions • SME mobile banking - value-added services and new revenue streams Richard Johnson, Senior Vice President Strategy, Monitise 3.30 Retail Payments post 1st February 2014 and the next phase for SEPA • What is the status of migration to SEPA in the Netherlands and the EU? • Changes in the European payments landscape due to SEPA (PSD2, products, channels, players)? • Cross-border payments behaviour of Dutch consumers abroad • What is the vision of DNB with respect to the dynamics of e and m payments – can any new SEPA arrangements keep pace with change? Michiel Van Doeveren, Senior Policy Advisor, Dutch Central Bank Networking Lunch Mobile (wallet) payment solutions security - What should banks, acquirers, and merchants be planning for? • How will security issues differ from the past? • What sort of new challenges might stakeholders expect in the future? • How will SEPA rules impact on security policies? Jeremy King, European Director, PCI Security Standards Council Enhancing the user experience across digital channels • Delivering on customers’ expectation of fast and convenient access anywhere, anytime and on any device • Meeting this customer demand without compromising security, compliance and cost • Increasing the adoption and usage of online and mobile banking services leading to significant operational and capital cost savings Roberto Pinia, Digital Department Manager, EnterCard Afternoon Tea Consumer insight and research: How will customers want to pay in the cashless society? 3.50 Market drivers: Delivering the right technology and looking ahead to new regulation PANEL DISCUSSION: Is the contactless card dead and if not what will resurrect it? • The uptake of NFC terminals and who should pay for them, merchant or card issuer? • Is the retail market environment in the Nordics and elsewhere just too fragmented for the cost of contactless infrastructure ever to be economically viable? • How much more cashless does Northern Europe need to be? What are the benefits and why should smaller merchants care? Panellists Axel Beune, Senior Product and Innovation Manager, ABN AMRO Bank Niklas Arvidsson, Associate Professor, Royal Institute of Technology, Sweden Mats Henriksson, Independent Consultant www.nordicca 4.30 5.10 Future payment research - how will customers handle new payments methods? • What does research tell us about how consumers view current payment methods? • What are consumers looking for in the payment solutions of the future? • What do the results tell us about how the payments market needs to adapt to engage with consumers? Mikkel Freltoft Krogsholm, Head of Danish Payments Lab "Future of Money," CFIR Payment card issuing and acquiring - the Nordics vs the rest of Europe • Overview of the payment card issuing and acquiring in Europe • Analysis of key characteristics of cards markets in the Nordics • The impact of the internet and mobile banking on payment cards in Europe Marianna De Silvo, Senior Research Analyst, RBR Chair's closing remarks and close of day one Register online at www.nordiccardevent.co.uk• Alternatively fax SPONSORSHIP AND EXHIBITION OPPORTUNITIES SMi offer sponsorship, exhibition, advertising and branding packages, uniquely tailored to complement your company’s marketing strategy. Should you wish to join the increasing number of companies benefiting from promoting their businesses at our conferences please call: Alia Malick on +44 (0) 207 827 6168 or email amalick@smi-online.co.uk Sponsored by Signicat is a secure cloud service provider with deep expertise in online electronic id (eID), advanced electronic signatures and PKI solutions. The widest coverage of national and public eID's in Europe accessible through one single point of integration based on standard protocols. Signicat continuously invests in connectors for leading platforms such as Oracle, IBM and Microsoft, offering a secure and smooth integration for more than 100 high demanding customers cross border in areas like internet banking, funds, cards, eCommerce, oil and gas. The services are available cross channel on multiple devices. Signicat offers services for the entire lifecycle of signed data objects (SDOs), including certificate handling, time stamping, archiving, and automatic re-signing for long time validation. Our services are compliant with EU standards defined by ETSI. www.signicat.com Monitise is a world leader in Mobile Money. Our ‘Bank Anywhere’, Pay Anyone’ and ‘Buy Anything’ product range delivers mobile banking, payment and commerce solutions to over 350 leading financial institutions around the globe. Our platform handles 2.4 billion live mobile transactions accounting for over $50 billion of payments, purchases and transfers annually and powers mobile solutions for over 24 million registered customers worldwide. Monitise works with leading brands including Visa Europe and Visa Inc., Royal Bank of Scotland Group, HSBC, Lloyds Banking Group and Telefónica. www.monitise.com
  • 3. ardevent.co.uk Day Two Tuesday 21st January 2014 8.30 Registration & Coffee 1.30 9.00 Case Study: Mobiel Betalen Nederland (MBN) partnership • Ensuring a smooth introduction for mobile payments to the Netherlands – the Leiden pilot • Establishing an open and accessible payment infrastructure • How has collaboration between traditional card market players (ABN AMRO, ING and Rabobank) driven innovation? Michel Drupsteen, Senior Business Consultant, ING Chair's Opening Remarks Mats Henriksson, Independent Consultant 2.10 Case study: Danske Bank’s MobilePay • How were customer needs integrated into the execution of MobilePay? • How has MobilePay differentiated itself from other mobile app payment offerings? Bo Tolstrup Christensen, Chief Consultant, Danske Bank Group 2.50 Afternoon Tea Payments products and market development 9.10 9.50 Manchester United Visa card case study - from negotiation to launch and derived learning • How to implement a co-branded card programme with a large and highly brand-aware company • From Facebook to applications - what to do and what not to do • How to sell a co-branded credit card in a “debit country” like Denmark • What have we discovered and how have we used derived learning? Susan Kaae, Card and Payment Solution Manager, Ekspres Bank VALYOU - launching NFC services in Norway • Do customers want to get rid of their physical wallet? • What is the full potential of NFC-enabled mobiles? Some results from the NFC City Tromsø pilot • What are the knock-on implications for payment solutions providers? Tor Jacobsen, Chief Executive Officer, TSM Nordic How technology and Big Data can help mature the payments market 3.50 How will Bitcoin disrupt the future payments market topology? • Will the Nordic region champion and drive Bitcoin adoption owing to its aversion to credit and instinct for payment on demand? • Are m-payments and Bitcoin a perfect match? • Will low-denomination, person-to-person transfers drive Bitcoin acceptance? Michael Grønager, Chief Operating Officer, Payward Inc. Leveraging the value of Big Data being created today to understand merchants and customers to drive card usage • Using new and enhanced technologies coupled with the availability of vast pools of structured and unstructured data for real-time insight • Gathering and analysing information from sources including transaction data and geo-location data to deliver targeted real-time offers to consumers • Utilising data analytics in order to provide a more complete view that allows for better customer insights Nikolaj Noergaard, CEO Denmark, Kaplan Chair's closing remarks and close of conference Morning Coffee 10.50 How to migrate to virtual cards for mobile • How should you decide between SIM based, handset based, or cloud based solutions? • What additional services do you need to provide to increase uptake of m-payments? • Will ease of use overcome any concerns over security for consumers? Kasimir Hirn, Vice President, Head of Cards, OP-Pohjola Group 4.30 10.30 3.10 11.30 Case Study: The Simple-Wireless-Person-to-Person (SWIPP) payment solution • Allowing for transfer of monies between individuals without having to know their bank account details • Beyond making it easy to split a bill at a restaurant can SWIPP drive electronic payment use? • What are the benefits of this payment solution over other mobile or e-payments? Jan Staal Rasmussen, First Vice President, Nykredit 12.10 Networking Lunch your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711 WHO SHOULD ATTEND? Heads of Department and managers for the following job descriptions would benefit from attending Nordic Card Markets and Future Payment Solutions • Card Services • Card and Payment Solutions • Payment Systems • Payment Infrastructure • Product Management and Innovation • Head of Mobile Payments • Head of Service Enablers • Head of NFC/ NFC • • • • Development Head of Nordic Region Payment Solutions Group Payments Customer Marketing • Customer Insight • Product Marketing • Market Analysis and Strategy • Online-Banking • Strategic Marketing • Strategic & Business Insights • Head of Contactless • Brand Development Want to know how you can get involved? Interested in promoting your energy services to this market? Contact Catarina Almeida, SMi Marketing on +44 (0) 7827 6014 or email calmeida@smi-online.co.uk Supported by Cards International
  • 4. NORDIC CARD MARKETS AND FUTURE PAYMENT SOLUTIONS Conference: 20th and 21st January 2014, Radisson Blu Royal Hotel, Copenhagen, Denmark 4 WAYS TO REGISTER + VAT £1198.80 ONLINE www.nordiccardevent.co.uk POST your booking form to: Events Team, SMi Group Ltd, 2nd Floor FAX your booking form to +44 (0) 870 9090 712 South, Harling House, 47-51 Great Suffolk Street, London, SE1 0BS PHONE on +44 (0) 870 9090 711 EARLY BIRD □ DISCOUNT □ Book by 30th September to receive £300 off the conference price Book by 31st October to receive £100 off the conference price CONFERENCE PRICES I would like to attend: (Please tick as appropriate) Fee £1699.00 + VAT £2123.75 □ 2 Day Conference Unique Reference Number Our Reference DELEGATE DETAILS PROMOTIONAL LITERATURE DISTRIBUTION F-016 □ Distribution of your company’s promotional literature to all conference attendees Please complete fully and clearly in capital letters. Please photocopy for additional delegates. Title: Surname: Total £999.00 GROUP DISCOUNTS AVAILABLE Forename: The Conference fee includes refreshments, lunch, conference papers and CD ROM containing all of the presentations. Job Title: Department/Division: Company/Organisation: Company VAT number: Email: VENUE Address: □ Please contact me to book my hotel Town/City: Post/Zip Code: Direct Fax: Mobile: Switchboard: Signature: I agree to be bound by SMi's Terms and Conditions of Booking. Title: Surname: Alternatively call us on +44 (0) 870 9090 711, email: hotels@smi-online.co.uk or fax +44 (0) 870 9090 712 Country: Direct Tel: ACCOUNTS DEPT DOCUMENTATION Date: Direct Tel: I cannot attend but would like to purchase access to the following Document Price Total Portal/paper copy documentation: □ Access to the conference documentation on the Document Portal £499.00 + VAT £598.80 £499.00 □ The Conference Presentations - paper copy £499.00 - PAYMENT Address (if different from above): Post/Zip Code: (Shipped 10-14 days after the (or only £300 if ordered with the Document Portal) Forename: Email: Town/City: Radisson Blu Royal Hotel , Hammerichsgade 1, 1611 Copenhagen, Denmark Country: Direct Fax: Terms and Conditions of Booking Payment: If payment is not made at the time of booking, then an invoice will be issued and must be paid immediately and prior to the start of the event. If payment has not been received then credit card details will be requested and payment taken before entry to the event. Bookings within 7 days of event require payment on booking. Access to the Document Portal will not be given until payment has been received. Substitutions/Name Changes: If you are unable to attend you may nominate, in writing, another delegate to take your place at any time prior to the start of the event. Two or more delegates may not ‘share’ a place at an event. Please make separate bookings for each delegate. Cancellation: If you wish to cancel your attendance at an event and you are unable to send a substitute, then we will refund/credit 50% of the due fee less a £50 administration charge, providing that cancellation is made in writing and received at least 28 days prior to the start of the event. Regretfully cancellation after this time cannot be accepted. We will however provide the conferences documentation via the Document Portal to any delegate who has paid but is unable to attend for any reason. Due to the interactive nature of the Briefings we are not normally able to provide documentation in these circumstances. We cannot accept cancellations of orders placed for Documentation or the Document Portal as these are reproduced specifically to order. If we have to cancel the event for any reason, then we will make a full refund immediately, but disclaim any further liability. Alterations: It may become necessary for us to make alterations to the content, speakers, timing, venue or date of the event compared to the advertised programme. Data Protection: The SMi Group gathers personal data in accordance with the UK Data Protection Act 1998 and we may use this to contact you by telephone, fax, post or email to tell you about other products and services. Unless you tick here □ we may also share your data with third parties offering complementary products or services. If you have any queries or want to update any of the data that we hold then please contact our Database Manager databasemanager@smionline.co.uk or visit our website www.smi-online.co.uk/updates quoting the URN as detailed above your address on the attached letter. Payment must be made to SMi Group Ltd, and received before the event, by one of the following methods quoting reference F-016 and the delegate’s name. Bookings made within 7 days of the event require payment on booking, methods of payment are below. Please indicate method of payment: □ UK BACS Sort Code 300009, Account 00936418 □ Wire Transfer □ Cheque □ Credit Card Lloyds TSB Bank plc, 39 Threadneedle Street, London, EC2R 8AU Swift (BIC): LOYDGB21013, Account 00936418 IBAN GB48 LOYD 3000 0900 9364 18 We can only accept Sterling cheques drawn on a UK bank. □ Visa □ MasterCard □ American Express All credit card payments will be subject to standard credit card charges. Card No: □□□□ □□□□ □□□□ □□□□ Valid From □□/□□ Expiry Date □□/□□ CVV Number □□□□ 3 digit security on reverse of card, 4 digits for AMEX card Cardholder’s Name: Signature: I agree to be bound by SMi's Terms and Conditions of Booking. Date: Card Billing Address (If different from above): VAT VAT at 25% is charged on the attendance fees for all delegates. VAT is also charged on Document Portal and Literature distribution for all UK Customers and for those EU Customers not supplying a registration number for their own country here: _______________________ If you have any further queries please call the Events Team on tel +44 (0) 870 9090 711 or you can email them at events@smi-online.co.uk